NOTES ON THE HP DESKJET SERIES PRINTER DRIVER FOR
MICROSOFT(R) WINDOWS(TM) 3.0 and 3.1
=======================================================
This document contains important information about the
HP DeskJet Series printer driver that supplements the on-line Help.
These topics are covered:
* Printing in Grayscale
* Printable Areas/Margin Settings
* System Configuration
* WIN.INI File Modification
* Enhanced Error Detection
* Network Support
* Application Notes
PRINTING IN GRAYSCALE
=====================
For HP DeskJet 500C and 550C Printers:
----------------------------------------------------
The default print mode setting and the default dithering
method provide best quality black text printing.
To print in grayscale, select the Black/Grayscale print mode
and one of the following dithering methods: Pattern, Scatter,
or Cluster.
To print black text after printing grayscale, use either the
Black and Color with any dithering method or the
Black/Grayscale with the Standard dithering method.
For the HP DeskJet 500 Printer:
--------------------------------------------
The default dithering setting is Standard Black.
To print in grayscale, select one of the following dithering
methods: Pattern, Scatter, or Cluster.
To print black text after printing grayscale select
the Standard Black dithering method.
PRINTABLE AREA/MARGIN SETTINGS
================================
The printable area on a page using the HP DeskJet Series
printer driver differs from the printable area on a page using
DOS applications.
For HP DeskJet 500C and 550C printers only: In Windows, the
top and bottom margins of your document will differ if you are
using a print mode which allows color.
The top margin and bottom margins of a document printed in a
print mode which allows color will print 1/6 in. shifted up from
the top and bottom margins of a document printed in a print which
allows black and grayscale.
Also, margins may vary when you print the same documents using
different printers. You may need to adjust margin settings,
pagination, or reformat your document. Use these tips to minimize
the need to reformat your documents for printing with other printers:
* Use fonts that are common to the printers that you are using.
* Increase your top and bottom margins. For example, if the
minimum setting is 1/2 in. for one printer and 1 in. for another
printer, set your margins for 1 in. for all documents.
SYSTEM CONFIGURATION
======================
An 80286 processor or greater is required to use the
HP DeskJet Series printer driver.
Disk Requirements
The HP DeskJet Series printer driver requires approximately
3 MB of free disk space for installation of the driver and the printer
fonts that come with it (Courier, CG Times, Univers, and Symbol).
Using Serial (RS-232-C) Cables
For HP DeskJet, DeskJet PLUS, DeskJet 500, 500C, and 550C
printers only. To use serial (RS-232-C) cables, make sure that "Flow
Control" (in the Settings dialog box from the Ports dialog
box in the Control Panel) is set to "Hardware."
WIN.INI FILE MODIFICATION
========================
In some instances, solutions may involve modifying
your WIN.INI file. If you are not familiar with the
WIN.INI format, modification is not recommended. If you are
familiar with this process, use the following recommendations:
* Copy your current WINI.INI file to WIN.OLD.
* Use a text editor such as the Notepad accessory.
* Locate the first occurance of the section heading that
you will be modifying in the WIN.INI file. For example,
if you are adding a line to the [STATDLL] section, locate
the first occurance of that heading and then add the
recommended line. If the section heading does not exist,
add it the end of the WIN.INI file and then add the
recommended line.
* Restart Windows after making the modifications.
ENHANCED ERROR DETECTION
========================
The HP DeskJet Series printer driver has the ability to detect
printer error states such as out of paper or wrong print cartridge
installed. This "enhanced error detection" mode is only
available when the printer is connected directly to a
computer (not over a network) with either a standard parallel
(Centronics) or serial (RS-232-C) cable.
When the printer is printing across a network, to a file, or
through another third party software print product that
receives input from a print file (e.g., LPT1.PRN or LPT1.OS2),
the printer driver detects this, and enhanced error
detection is not available.
If you have unresolvable hardware or software printing conflicts,
turn off the enhanced error detection to try to resolve the problem.
To turn off the enhanced error detection, add the following line
in the [STATDLL] section of your WIN.INI file.
override=yes
Refer to the "WIN.INI File Modification" section in this
document before you modify your WIN.INI file. If overide=yes
is not added to the WIN.INI file, or if "override=no," the printer
driver will default to using enhanced error detection.
If the printer's status dialog remains on the screen for an
inordinate amount of time (with no action taken) and no error
messages are displayed, check the following:
1. Make sure the printer setup dialog box caption match
the printer model that you are using. If not, reinstall the
printer driver, and select the correct printer model.
2. Make sure the interface cable is connected properly
and securely. There may be a data communication
problem. If the problem continues, your interface cable
may have a problem, try a new cable. (Remember that, if you
are using a standard serial cable, printing will be slow.)
3. Make sure that enhanced error detection is disabled.
If it is enabled try overriding it, as described earlier in this
section.
Using Print Manager
With enhanced error detection enabled, Windows
Print Manager is ignored by the HP DeskJet Series
printer driver. With Print Manager enabled or disabled,
you may continue to work in other applications while the
application from which you are currently printing finishes
the print job. Also, you may use Print Manager for network
or other local printing with all printer drivers other than the
HP DeskJet Series printer driver.
With enhanced error detection disabled, you may use Print
Manager with the HP DeskJet Series printer driver. This is not
recommended, since it usually takes longer to print a document
with Print Manager than without it. If you choose to use Print
Manager with the HP DeskJet Series printer driver, you must
first turn off the printer driver's enhanced error detection as
described in the previous section and then place an "x" in the
check box next to "Use Print Manager" in the Control Panel.
NETWORK SUPPORT
=================
Hewlett-Packard does not support network configurations where
DeskJet family printers are used as shared devices.
However, installing the HP DeskJet Series printer driver to a
Windows network is supported when the printer is not used as a
shared device. Two types of network installations are possible:
central installation and local installation.
Central installation is the default mode that the HP Setup install
program selects. The installation program copies driver files to the
Windows system directory. If the Windows system directory is on
a network drive that is write protected, an error message recommending
local installation appears on your screen.
Local installation is selected by typing HPSETUP /L. If you
choose local installation, the install program copies all driver files to
the Windows directory on the local system.
APPLICATION NOTES
==================
At the time the HP DeskJet Series printer driver was released,
the following software application limitations existed:
For many applications (e.g., Microsoft Excel), the print job
is cancelled by means other than the application's cancel
dialog, the application may display an error message.
Ignore this message and continue.
For many applications, printing crosshatching is
not supported in Pattern, Cluster or Scatter dithering
methods. Select Standard or Standard Black mode to print
crosshatching.
For the HP DeskJet 550C printer with many
applications, the print on envelopes may appear in the
wrong orientation when envelope printing is selected with
the envelope icon in the application's tool bar. Use the
Printer Setup dialog box to select envelope printing.
ADOBE ILLUSTRATOR v4.0: In Draft mode some graphics
won't print and may cause application errors. Use Normal
or Presentation mode.
ALDUS PAGEMAKER v4.0: You cannot cancel printing from
Printing Status box. PageMaker controls all mouse and
keyboard input during printing. Cancel printing from
the PageMaker printing status box.
ALDUS PAGEMAKER v4.0: When printing some documents,
the contents of a page will occasionally shrink and print
in the upper left corner of the page.
COREL DRAW v2.0: Color vector fills may print incorrectly.
COREL DRAW v2.0: "Fit to Page" is not supported.
COREL DRAW v2.0, v3.0: Draft mode is not supported.
HARVARD GRAPHICS: Overall slow performance with this
application is especially noticeable on 286 machines.
HP DESKSCAN II: You cannot print with default settings. Try
adding the following line to the [STATDLL] section of your
WIN.INI file:
PageScan=n
Refer to the "WIN.INI File Modification" section in this
document before you modify your WIN.INI file.
INFORMIX WINGZ v1.1: Does not print correctly in
Draft mode. Try printing in Normal or Presentation mode.
INTUIT QUICKEN: For full feature printing with HP
DeskJet printers, contact Intuit for their maintenance
release disk #6.
LASERTOOLS PRINTCACHE: Unrecoverable application
errors, and/or system reboots may occur due to system
conflicts. Try running Windows in enhanced mode or
configure the PrintCache interrupt setting to use the
dynamic or normal timer driver.
LOTUS AMI PRO v1.2: In Draft mode, some
graphics do not print and graphics box outlines do not print.
Select Normal or Presentation mode.
LOTUS AMI PRO: To use the background printing
feature in this application, disable the "Printing Status"
dialog box. Disable the dialog box by adding the
following line to the [STATDLL] section of the WIN.INI file:
statusdlg=0
Refer to the "WIN.INI File Modification" section in this
document before you modify your WIN.INI file.
LOTUS AMI PRO v3.0: For the HP DeskJet 550C printer:
To print envelopes correctly you must use the Options button in the
Print Envelopes dialog box. If the Options button is not in the
in the Print Envelope dialog box, contact the Lotus Customer Service
Department for a modified print envelopes file.
LOTUS FREELANCE: Displays and prints only in 4 colors:
black, white, red, and cyan. Turn off "display output colors"
in the application user setup. Also turn off the "Adjust Color
Library for Color Printing" setting.
After printing from Freelance, the Program Manager becomes
the active window instead of returning to Freelance. To solve this
problem, disable the "Printing Status" dialog box by
making the following line to the [STATDLL] section of your
WIN.INI file:
statusdlg=0
Refer to the "WIN.INI File Modification" section in this
document before you modify your WIN.INI file.
LOTUS FREELANCE: Does not support Pattern, Scatter,
or Cluster dithering methods. Use Standard or Standard Black.
MICROGRAFX CHARISMA v2.O: When page orientation or
page size is changed, the scalable printer fonts may be replaced
by bitmapped screen fonts. To avoid this, print the document
using the orientation and page size in which it was created.
MICROGRAFX CHARISMA v2.0: Some color bitmapped
graphics may not print correctly.
MICROGRAFX DESIGNER v3.01, 3.02, 3.1: When a page
orientation or page size is changed, the scalable
printer fonts may be replaced by bitmapped screen
fonts. To avoid this, print the document using the
orientation and page size in which it was created.
MICROSOFT EXCEL v3.0: When you paste graphics from
other applications, Excel may print the pasted graphics with
the screen background color of the source.
MICROSOFT EXCEL v3.0: When printing fonts larger
than 40 point, manually enlarge the cell size before printing.
MICROSOFT EXCEL v3.0, 4.0: Draft mode is not supported,
text won't in Draft mode. Use Normal or Presentation mode.
MICROSOFT EXCEL v4.0: Some paths to the driver dialogs
do not work correctly. Settings are not retained. To reach a
printer setup that will work:
Select: File, Page Setup, Printer Setup, Setup
MICROSOFT PAINTBRUSH: Does not print in Draft mode;
blank pages are ejected. Use Normal or Presentation mode.
MICROSOFT POWERPOINT v2.0: Color pattern fills do
not print correctly for any of the dithering methods.
MICROSOFT POWERPOINT v2.0: Text is compressed when
you print in Draft mode. Use Normal or Presentation mode.
MICROSOFT PUBLISHER v1.0: Changes in the print settings
are not retained in this application. Use the Windows Control
Panel to change settings.
MICROSOFT PUBLISHER v1.0A with WINDOWS 3.1: If you
have trouble printing large images, try adding the following
line to the MSPUB.INI file in your Windows directory in the
[PRINTING] section :
bandinmemory=1
Refer to the "WIN.INI File Modification" section in this
document before you modify your MSPUB.INI file.
MICROSOFT WORD v1.0 and v1.1: When you print large
point sizes, the double underline will appear as a solid line.
MICROSOFT WORD v2.0: Newly installed printer fonts
are not recoginzed until you choose Printer Setup from
the File menu and click OK.
MICROSOFT WORD v2.0: When you print in landscape
orientation, italic characters may not print completely.
MICROSOFT WORD v2.0: For HP DeskJet 550C
printer: Envelope printing is incorrect. Select the
following settings in Word:
Select: Format, Page Setup, Size and Orientation,
Landscape, and Envelope.
Select: Format, Page Setup, Paper Source, First Page,
Envelope, Other Pages, Envelope.
Select: Tools, Options, Print, and turn off Reverse Print Order.
If changing the settings does not solve the problem, try adding
the following line to the [MICROSOFT WORD 2.0] section of your
WIN.INI file for the HP DeskJet 550C printer:
HP DeskJet 550C printer=0
Refer to the "WIN.INI File Modification" section in this
document before you modify your WIN.INI file.
MICROSOFT WORKS: You cannot print in Black and Color
print mode with the Minimize Black and Color Mixing option
selected. Select "Display Colors as Printed" in Options. If you
still have problems, try adding the following line to the
[STATDLL] section of your WIN.INI file:
ink2=yes
Refer to the "WIN.INI File Modification" section in this
document before you modify your WIN.INI file.
MICROSOFT VISUAL BASIC v1.0: Program listings may contain
text lines that are split or printed twice.
OMNIS 5 v1.01: Graphics do not print in Draft mode.
Use Normal or Presentation mode.
PROWRITE PLUS: Text does not print in Draft mode.
Use Normal or Presentation mode.
VENTURA PUBLISHER: This application does not print TIFF
images correctly. Try choosing Pattern, Cluster, or
Scatter dithering method.
VENTURA PUBLISHER: This application cannot print multiple
copies, because it does not correctly query the printer
driver for multiple copy capability.
WINDOWS FILE MANAGER v3.0: When Print File is chosen,
the last line on a page may not be printed. Try
printing from within an application (e.g., Write).
WORDPERFECT v5.1, v5.2: You may have trouble printing
some color images. Try the solutions in the order given,
printing between each to test the solution:
1. Select File, Preferences, Print, and turn off
"Fast Graphics Printing" by unchecking the check box.
2. Insert the following line in the [STATDLL] section of your
WIN.INI file:
PageScan=n
Refer to the "WIN.INI File Modification" section in this
document before you modify your WIN.INI file.
3. Insert the following line in the [STATDLL] section of
your WIN.INI file:
ink2=yes
Refer to the "WIN.INI File Modification" section in this
document before you modify your WIN.INI file.
ZENOGRAPHICS PIXIE v2.0: Text is compressed when
printed in Draft mode. Use Normal or Presentation mode.
The following printing problems occur with these monitor/display
drivers:
ATI/HERCULES DISPLAY DRIVERS: Color patterns
may not print properly using the Standard
dithering method, but will print properly
with either the Pattern or Scatter dithering
method.
MATROX IMPRESSION DISPLAY DRIVER: Some black
graphics do not print with the Standard (or
Standard Black) dithering method, but do print
with either the Pattern or the Scatter
dithering method.
RASTER OPS MONITOR (1024 X 768) DRIVER: Has
problems which cause random specks in Black/
Grayscale mode. The Intensity slider patterns are
reversed but the Intensity slider text is correct.
VIDEO SEVEN SCREEN DRIVER: The underline width
is too wide on 90 degree rotated text. Use Standard dithering
mode in Windows.
VIDEO SEVEN SCREEN DRIVER: The first letter on
the left page margin may get truncated on the
hard copy.
ACKNOWLEDGMENTS
===================
Scalable type outlines are licensed from Agfa Corporation.
Intellifont is a registered trademark of Agfa-Gevaert.
CG Times, a product of Agfa Corporation, is based on Times
New Roman under license from Monotype Corporation plc. Agfa
is a registered trademark of Agfa-Gevaert AG. Univers is a
trademark of Linotype AG and/or its subsidiaries.
Microsoft is a U.S. registered trademark of
Microsoft Corporation.
PageMaker is a U.S. registered trademark of Aldus
Corporation.
Windows is a trademark of Microsoft Corporation.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.