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Pivot(R) Software Manual Contents (best viewed using Times 12 point font)
In this booklet you will find instructions to assist you in installing and
using WinPortrait(R) or MacPortrait(R) which are known collectively as
Pivot(R)
Software. This Documentation covers:
- Windows 95
- Windows 98
- Windows NT
- Mac/OS
Pivot(R) software adds functionality to your monitor, but is not required for
you to use it in traditional Landscape orientation. If you experience any
difficulty, you can always remove the Pivot Software and revert to the native
software which came with your graphics adapter card or computer.
Documentation files are available in each operating system directory on the
CD-ROM. These files contain information on changes in the software,
compatibility, bugs, work-arounds, etc. Look for your language's Manual file
name in the Installation Guide booklet which came with this disk.
Documentation
files can be viewed with either a text editor or word processor.
As new graphics cards and operating systems are introduced, Pivot® Software is
upgraded to provide enhanced compatibility with current configurations. If
your system is not supported in this release, please contact the manufacturer
of your display to see if an upgrade is available. Thank you for using Pivot®
Software.
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WINDOWS 95/98
WinPortrait Plug-In Drivers (Introduction)
WinPortrait(R) for Windows 95/98 has been reconfigured as a 'Plug-In' driver
that works directly with your installed Manufacturer's (native) graphics
driver
to greatly enhance WinPortrait(R) speed and compatibility. The WinPortrait(R)
Plug-In software driver no longer 'replaces' your original native landscape
graphics driver. WinPortrait(R) now works directly with your native driver,
allowing the native Display Properties 'Control Panels' to operate normally.
In landscape mode, WinPortrait(R) "steps out of the way" to allow your native
driver to function normally. When 'Rotate' is selected, WinPortrait(R)
software activates to allow portrait viewing.
IMPORTANT INSTALLATION INFORMATION: First load your NATIVE landscape drivers.
The native driver MUST be active to allow WinPortrait software to work
correctly!
WinPortrait(R) Installation Instructions, Windows 95/98
1. Quit all other applications
2. Make sure your native drivers are installed before installing
WinPortrait(R)
software.
3. Insert the Pivot(R) CD-ROM into your CD-ROM drive
4. Windows 95/98: select RUN from the START button on the Taskbar
5. Type D:\SETUP.EXE (replace D: with the letter of your CD-ROM if necessary)
6. Click INSTALL
**************************************************
IMPORTANT INFORMATION for WinPortrait(R) Plug-In Drivers for Windows 95/98
October 15, 1998
**************************************************
PLEASE READ THIS SECTION FILE THOROUGHLY BEFORE USING THIS PRODUCT!
Contents
1.0 Microsoft WHQL Certified Graphic Drivers
2.0 Windows 98 Issues
2.1 Dual Monitor Support
2.2 Active Desktop
2.3 Multiple User Profiles
3.0 Known issues with WinPortrait Plug-In
3.1 Direct Draw
3.2 Animation Files
3.3 Plus package font smoothing
3.4 DOS full screen mode
3.5 No automated cursors in Portrait Mode
4.0 Control Panel Issues
5.0 Monitor Type Information
6.0 Before you call Technical Support
**************************************************
1.0 Microsoft WHQL Certified Graphic Drivers
WHQL (Windows Hardware Quality Labs) certified drivers are the most dependable
type of graphics drivers on the market. If you have any problems after
installing WinPortrait drivers you need to upgrade to WHQL certified drivers!
Contact your display card manufacturer to obtain WHQL certified drivers.
**************************************************
2.0 Windows 98 Issues
2.1 Dual Monitor Support
Pivot software drivers now support Dual monitors under Windows 98. This
release
of WinPortrait software for Windows 98 only supports rotation of the PRIMARY
monitor in 32bit color. The following configurations have been tested and
approved:
Primary Monitor:
Secondary Monitor:
(PCI Only)
Matrox Millennium II, Mysytique 220 ATI XPERT 98
ATI XPERT XL
ATI XPERT@work
Cirrus Logic GD5446
Diamond S3 Virge VX
Magic IO 3D S3 Virge VX
STB S3 Trio 64v+
Trident 9680
(PCI Only)
ATI XPERT98, XPERTXL, XPERT@work Cirrus Logic GD5446
Diamond S3 Virge VX
Magic IO 3D S3 Virge VX
Matrox Millenium II
Matrox Mystique 220
STB S3 Trio 64v+
Trident 9680
2.2 View my Active Desktop as a Web Page
This Windows option is not supported in this WinPortrait version. If the
Active
Desktop is displayed as a Web Page, colors and other graphic images may be
displayed incorrectly.
2.3 Multiple user profiles not supported
Currently, this release of Pivot software does not support multiple user
profiles. This limitation should be corrected in future releases.
**************************************************
3.0 Known issues with WinPortrait Plug-In
3.1 Direct Draw Problems
If you experience any problems running an application which uses Direct Draw,
please do the following:
1. Single click on the blue WinPortrait monitor icon located on the Task Bar
and select 'Direct Draw'.
2. Answer YES to the question about allowing Direct Draw.
3. Windows 95 will now restart in landscape mode correcting any Direct Draw
issues.
4. When your Direct Draw session is complete, re-activate WinPortrait by
selecting 'Pivot Enabled(TM)' on the blue WinPortrait monitor icon located on
the Task Bar.
3.2 Animation files in Portrait mode
If you experience any problems running an application which uses animation
routines such as .AVI, QuickTime, or other, please do the following:
1. Rotating to landscape mode and re-launch the animation program. This will
usually correct the problem.
2. If the problem persists, please follow the 'Direct Draw' information listed
above.
3.3 Plus! Package Font Smoothing problems
- The Microsoft Plus! package with 'Font Smoothing' turned on, may cause 12
point or larger text to be displayed incorrectly on screen. Turn off the Font
Smoothing option to correct this problem.
3.4 DOS Full Screen Mode
Some graphics cards may display garbled images when a DOS window is opened in
full screen mode. To correct this problem:
1. Type the following command at the DOS prompt: mode co80,50
2. If the mode co80,50 option does not work, simply re-open the DOS
window in landscape mode. This will usually clear up the problem.
3. The Rendition 2200 from STB has a full screen DOS problem that is not
corrected by number 1 or 2 above. When closing a full screen DOS session with
this particular card, the screen goes blank. To correct this problem, do the
following:
Press the <ALT> + <Enter> keys to toggle to a Windowed DOS session.
Then click anywhere on the desktop and press the F5 key to clear the screen.
3.5 No animated cursors in portrait mode
Animated cursors are currently not supported in portrait mode. WinPortrait
engineers are working on this problem and expect a correction in our next
software release.
**************************************************
4.0 Control Panel Issues
- Control Panels are typically accessed via the following methods:
Method 1: Click on the blue monitor icon located in the Task Bar and
select
"WinPortrait Display Properties"
Method 2: "Right Click" your mouse button on the desktop and select
"Display Properties".
'Method 1' will allow you to access only the WinPortrait Properties Control
Panel located in Display Properties. Manufacturer's Control Panels will
not be
available via this method, thereby avoiding any possible conflicts between
Control Panels.
'Method 2' will allow you to access the WinPortrait Properties Control Panel
tab and any manufacturer's Control Panel you may have loaded. In rare
instances
the manufacturer's Control Panel may conflict with some WinPortrait Control
Panel options tab. One possible conflict may occur with certain
Manufacturer's
Control Panels that support Dynamic (on-the-fly) color mode switching. In
these instances (and possibly others) please use Method 2 to access Display
Properties.
Some manufacturer's Control Panels have refresh rate controls which LCD users
should set at 60Hz. CRT users should typically set this option to 75Hz.
**************************************************
5.0 Monitor Type Information
Windows monitor types are configured via the settings tab in Display
Properties. Make sure you select the recommended monitor type for your
particular LCD monitor. If you are unsure of your monitor type selections,
please read the documentation that ships with your particular LCD monitor.
You
may also check the Pivot(TM) Software disk for accompanying monitor INF files
that may relate to your particular monitor type.
Monitor type selections may effect the following areas:
- Refresh Rates
- Available color options (color depths)
- Available resolutions
If you experience any of these problems please check your monitor type
selections in Display Properties.
**************************************************
6.0 Before you call Technical Support
Remember, WinPortrait(TM) Plug-In drivers do not replace your manufacturer's
(native) display drivers. Instead WinPortrait works directly with your native
drivers to add portrait functionality. Therefore, if a bug exists in your
native driver, it will still exist when WinPortrait Plug-In drivers are
active.
If you find a problem that you suspect is graphics display driver related, you
need to follow a few simple steps to verify and possibly correct the
situation.
a) Make sure you have the most current native display drivers. Most
manufacturers such as Diamond, STB, ATI and others have web sites that will
allow you to download current drivers.
- Simply upgrading your native drivers and re-installing WinPortrait Plug-In
will, in many cases, solve the problem.
- If current native display drivers do not correct the problem, go to item
'b'
listed below.
b) See if the problem happens in both landscape and portrait mode.
- If the problem happens in both landscape and portrait modes, then this may
be a native driver issue. Please do the following:
- With WinPortrait still active, select the 'Direct Draw' option from the
blue
WinPortrait monitor icon located on the Task Bar. Answer yes to the question
about restarting your computer.
- After restarting the computer, re-check the problem and see if it has been
corrected. If the problem persists, then it is related to the native
manufacturer's display drivers. Selecting 'Direct Draw' de-activates
WinPortrait and re-activates the native display driver.
Since WinPortrait is no longer active, the problem must therefore be
related to
the native display driver. Contact your manufacturer's technical support to
further examine the problem.
c) If items 'a' and 'b' do not correct the problem, then your native drivers
are most likely not Microsoft WHQL certified. Contact the manufacturer of
your
graphics card to obtain WHQL certified drivers.
**************************************************
Rotating your Screen Image, Windows 95/98
There are several ways to rotate the screen image. To rotate:
1. Press the keys CTRL+SHIFT+R (or whatever key combination you have
subsequently selected from the Hot Key tab in the WinPortrait Display
Properties).
2. Select the blue monitor Icon from the tray on the Windows Taskbar.
Click on
the icon, and from the pop-up menu select WINPORTRAIT(R) DISPLAY PROPERTIES,
then the WINPORTRAIT tab. Select 0 or 90 under the SCREEN VIEW tab and press
Apply.
3. Click on the blue monitor Icon from the tray on the Windows Taskbar and
select Rotate.
4. Double click on the blue monitor Icon in the tray on the Windows Taskbar
**************************************************
'Native' Display Properties Control Panel
1. WinPortrait Plug-In driver for Windows 95/98 no longer controls or sets
refresh rates, but allows the native driver to control refresh rates.
2. Use your native driver's Control Panel to set refresh rates and other
options specific to your particular graphics card.
**************************************************
Troubleshooting - Windows 95/98
If you are unable to start Windows 95/98 after installing WinPortrait drivers
then start Windows in safe mode by doing the following:
1. Restart your computer.
2. When you see the message "Starting Windows 95/98. . .", press the F8 key.
3. In safe mode, Windows uses default settings (VGA monitor, no network,
Microsoft mouse driver, and the minimum device drivers required to start
Windows). You will not have access to CD-ROM drives, printers, or other
devices.
4. After starting up in safe mode you should switch back to your native
(non-rotating) driver.
5. Right-click your mouse on an empty area of the Windows desktop.
6. Select Properties from the pop-up menu.
7. Click the Settings tab on the Properties sheet.
8. Click the Change Display Type or Advanced Properties button near the bottom
of the dialog box.
9. In the Adapter area or tab, click on the Change button.
10. Click the radio button adjacent to the option 'Show All Devices' in the
lower area of the dialog box.
11. From the list of graphics drivers that appears in the Select Device dialog
box, select the native driver to which you want to switch and click OK. Make
sure that you choose a driver that matches the graphics card installed in your
computer.
12. Close all dialog boxes and select Restart Windows 95/98.
The WinPortrait driver is now removed from the computer. If the problem does
NOT occur using the Native driver, then contact Technical Support for further
help in this matter. (See your hardware's user manual for contact
information).
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WINDOWS NT
Installation Instructions, Windows NT
1. Quit all other applications
2. Insert CD-ROM into CD-ROM drive
3. Windows NT: select RUN from the START button on the Taskbar
4. Type D:\SETUP.EXE (replace D: with the letter of your CD-ROM if necessary)
5. Click the Settings tab on the Properties sheet.
6. Click the DISPLAY TYPE button near the bottom of the dialog box.
7. In the Adapter area or tab, click on the Change button.
8. Select "Have Disk" and type: "D:\WINNT" then click "OK" (replace D: with
the
letter of your CD-ROM if necessary)
9. From the list of graphics drivers that appears in the Select Device dialog
box, select the driver to which you want to switch and click OK. Make sure
that you choose a driver that matches the graphics card installed in your
computer.
10.Close all dialog boxes and select Restart Windows NT.
Rotating your Screen Image, Windows NT
There are two ways to rotate the screen image:
1. Click on the blue monitor Icon from the Taskbar tray and select Rotate.
2. From the START button on the Taskbar, select SETTINGS, then CONTROL PANELS,
then choose DISPLAY. In the Display Properties sheet select the Settings
tab.
Select a portrait resolution (ie. 480 X 640) instead of a landscape resolution
(ie. 640 X 480).
Setting Refresh Rates, Windows NT
1. Right-click your mouse on an empty area of the Windows desktop.
2. Select Properties from the pop-up menu.
3. Click the Settings tab on the Properties sheet.
4. Select the correct Refresh Frequency for your display. Most LCD panels use
60Hz for optimal refresh settings. CRT's typically use 75Hz as the optimal
setting.
5. Always press the Test Button when changing refresh rates.
6. If the test mode displays correctly, click on Apply to activate these
changes.
Troubleshooting - Windows NT
If you are unable to start Windows NT after installing WinPortrait drivers,
then start Windows NT in VGA mode:
1. Restart your computer.
2. On the DOS screen you are asked to choose Windows NT or Windows NT (VGA
Mode). Select the latter to start up in VGA mode .
3. Now switch back to your Native (non-rotating) driver by following these
instructions:
4. Right-click your mouse on an empty area of the Windows desktop.
5. Select Properties from the pop-up menu.
6. Click the Settings tab on the Properties sheet.
7. Click the CHANGE DISPLAY TYPE button near the bottom of the dialog box.
8. In the Adapter area or tab, click on the Change button.
9. From the list of graphics drivers that appears in the Select Device dialog
box, select the driver to which you want to switch and click OK. Make sure
that you choose a driver that matches the graphics card installed in your
computer.
10. Close all dialog boxes and select Restart Windows NT.
The WinPortrait driver is now removed from the computer. If your computer
still has a problem after removing WinPortrait drivers then you need to
look at
other areas of your computer to correct the problem. If the problem does NOT
occur using the Native driver, then contact Technical Support for further help
in this matter.
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Mac/OS
Installation Instructions, Mac/OS
1. Quit all other applications
2. Insert CD-ROM into CD-ROM drive
3. Double-click on the MacPortrait installer. Follow the instructions
given on
the screen. During installation, the following files will be moved to your
designated drive:
- MacPortrait Driver and Display Enabler (if needed) will be placed in your
Extensions folder.
- MacPortrait Control will be placed in your Control Panel folder
- MacPortrait Apple Guide (English, Japanese & German versions only) will be
placed in the Global Guide folder.
4. If the installation is successful you will be asked to restart your MAC.
Setting Up the MacPortrait Control Panel, Mac/OS
The maximum number of colors for any given resolution is determined the amount
of video memory (VRAM) installed and how much MacPortrait Cache (RAM) you
choose to allocate. The on-line help files will explain this in more detail.
Changing Resolution and Number of Colors, Mac/OS
Available resolutions can be changed on the fly without restarting. You must
use the drop down menu under the monitor icon on the menu bar at the top of
the
screen. Do not select a resolution greater than allowed by your monitor. If
you do, you may lose sync on the monitor and the screen will become
illegible.
If this occurs try rebooting the Mac. If you still have no image then you
must
'zap PRAM' to reset your parameters. If you are not familiar with PRAM then
seek advice from an experienced Mac user.
Rotating your Screen Image, Mac/OS
There are three ways to rotate the screen image:
1. Press the keys CTRL+SHIFT+R. Please note that this is the CTRL, and not
the
Apple/Command key.
2. Select a portrait resolution from the drop down menu. (ie. 768x1024
Portrait) instead of a landscape resolution (ie. 1024x768).
3. Click and hold the mouse over the monitor Icon on the upper right hand
corner of the screen, select Rotate Now from the drop down menu.
**************************************************
Troubleshooting - Mac/OS
Restart you Macintosh without any extensions by pressing and holding down the
SHIFT key during startup. If you still experience the problem with extensions
off then the problem is related to your system, not with the MacPortrait
software since it isn't currently loaded.
If turning off extensions solved the problem then there may be a conflict with
MacPortrait and one or more extensions.
If you think there's an extension or application conflict take the following
steps:
1. Remove all files from the Control Panels folder and Extensions folder and
place them into temporary folders on your desktop.
2. Place the MacPortrait software back in the appropriate folders. The
MacPortrait software includes the following files:
- MacPortrait Controls (In the Control Panel folder)
- MacPortrait Driver (In the Extensions folder)
- Display Enabler (In the Extensions folder, if needed.)
3. Restart your Macintosh. Rotate the screen from landscape to portrait
orientations to ensure the system is working.
4. Place the extensions you think might be causing the problem back into the
Extensions folder, a few at a time.
5. Restart your Macintosh. Add a few more extensions until the crash or
problem occurs.
6. After all the extensions have been tested, follow the same process with the
Control Panels.
7. Once you have isolated the conflicting extension, try reordering it with
respect to MacPortrait Driver. You can do this by renaming the MacPortrait
Driver extension to "aaMacPortrait Driver" or "zzMacPortrait Driver" so it
loads first or last.
8. Another option to try is to throw away the "Display Preferences" located in
the Preferences folder; then reboot.
9. Contact the Technical Support location listed in your hardware's user
manual, if you are unable to isolate the problem.
Important Note: If you have Mac OS 7.5.3 or later, you must remove Display
Enabler from the Extensions folder, as it has been included in the Macintosh
OS.
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COPYRIGHTS AND TRADEMARKS
MacPortrait, WinPortrait, Pivot, the Pivot-Enabled logo, the Portrait
Displays,
Inc. logo, and Portrait Displays, Inc. are trademarks of Portrait Displays,
Inc.
Copyright 1993-1998, Portrait Displays, Inc. All Rights Reserved.
Portrait Displays, Inc.'s software contain certain trade secrets and
confidential and proprietary information of Portrait Displays, Inc. Use,
reproduction, disclosure and distribution by any means are prohibited, except
pursuant to a written license from Portrait Displays, Inc. Use of copyright
notice is precautionary and does not imply publication or disclosure. Other
trademarks or service marks are property of their respective holders.
**************************************************
End User Software License Agreement
When you open the Pivot(R) Software package, you indicate your acceptance of
this license agreement. Pivot(R) Software is the property of Portrait
Displays,
Inc. and is protected by United States and International copyright laws.
Portrait Displays, Inc. grants you a non-exclusive license to use one copy of
Pivot(R) Software on a single computer display device. You may not duplicate
the software, except to make a single backup copy or to install on a hard
disk,
or on multiple computers if they are all attached to and using the same
display. You may transfer the Pivot(R) Software to another person only if you
retain no copies of the software, and the new owner agrees to this license
agreement. The software contains copyrighted material, trade secrets and
other
proprietary material. You may not de-compile, reverse engineer, disassemble or
otherwise reduce the software to any human readable or usable form. You may
not
modify or create any derivative works based on the software. This license
is in
effect until termination. You may terminate this license by destroying all
copies of the software and documentation. Portrait Displays Inc. may terminate
this license if you fail to comply with any of the provisions of this
agreement.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.