---------------------------------- | USB TROUBLESHOOTING 05/30/2002 | ---------------------------------- Windows 98 First Edition: ------------------------- The Service Pack 1 for Windows 98 (SP1) must be installed in the machine. Windows 98 Second Edition: -------------------------- If the USB Host controller is an Open HCI controller, the version of the file openhci.sys must be greater than 4.10.0.2228 Please apply the patch from Microsoft Knowledge Base (KB) F263218/Q253697 Windows XP: ----------- If the USB Host controller is an Universal HCI controller, Please apply the Windows XP Hotfix Q316397 from Windows Update. This Hotfix is named <Windows Messenger Audio Update>. For all Operating Systems: -------------------------- DMA transfers must be validated for hard disks and CDRoms/DVDRoms. Windows 98/Millenium: My Computer -> Properties -> Device Manager: Disk Drives -> GENERIC IDE DISK TYPE47 -> Properties -> Settings: - Check the DMA box CDROM -> <CDROM Name> -> Properties -> Settings: - Check the DMA box Windows 2000/XP: My Computer -> Properties -> Hardware -> Device Manager: IDE ATA/ATAPI controllers -> Primary/Secondary IDE channel: Properties -> Advanced Settings: - Transfer Mode: DMA if available - Current Transfer Mode: DMA or Ultra DMA Generally speaking: ------------------- Recent motherboards need to have up-to-date drivers for the onboard chipsets.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.