X2HOW2.TXT Driver File Contents (73197s_1.exe)

Instructions for Upgrading Your Courier V.Everything to x2
----------------------------------------------------------

(Note: FLASH code file name change! "sdl.exe" is either "usrsdl.exe" 
or "usrsdl25.exe")

Upgrading your Courier modem (analog) to operate at x2 speeds is a 
three step process:

Step 1:	Verify that your modem hardware configuration will support x2
Step 2:	Upgrade your system firmware
Step 3:	Enable the x2 feature key

Each of these steps is described in more detail below.

Step 1:	What Options Are Available to Me if I'm Among the 
------  Few That Needs a Hardware Upgrade to Utilize x2?

For most Courier owners, upgrading to x2 will be a two step process.  
First, firmware supporting x2 must be downloaded to the modem.  
Second, you dial a BBS to configure the x2 security feature and enable 
speeds of up to 56kbps. No hardware upgrade is required.

For some older Courier models, a hardware upgrade or exchange may be 
required.  

If you have a Courier V.34 modem you will not need any type of 
hardware upgrade.  Your modem can be upgrade to x2 with the firmware 
flash and key enable only.  If you have previously upgraded your 
daughterboard to V.34, you also will be able to upgrade your modem 
with a firmware flash and key enable.

If you are not sure if your modem is V.34, you can check the clock 
frequency.  An easy way to do this is to use the ATI7 command to 
display the configuration profile screen.  In particular, your are 
interested in seeing what is displayed on the Clock Freq line.  

_ If the Clock Freq = 25Mhz then the modem is 25Mhz, and is flashable.

_ If the Clock Freq = 20.16Mhz and "options" DOES include VFC, then 
the modem is 20Mhz, and is flashable.
 
_ If the Clock Freq = 20.16Mhz, but "options" DOES NOT include VFC, 
then the modem is a V32terbo and therefore requires a daughterboard 
upgrade.
 
_ If the Clock Freq < 20.16Mhz, the modem is not flashable and will 
require a Trade-Out.

How Do I Obtain a Hardware Upgrade If I Need One?
-------------------------------------------------
If Your Modem Requires a Trade-Out:

The following Trade-Outs are available:


            Option                                             Price
----------------------------------------------------------------------
Trade-Out   Trade-Out for a new Courier V.Everything 56k       $199.00
	    (Internal, External, or MAC)


Orders can be placed at the BBS "Trade-in Door" at 847-982-5092 (the 
BBS can be accessed 24 hours per day) or by calling 1-800-231-8770 
(Monday through Friday,  7:00 AM to 8:00 PM CST USA). Select Option #3
(additional options) then Option #5 (order hardware upgrades).

Orders can be billed to a credit card (Visa, Mastercard, or American 
Express).  After receipt of an order, U.S. Robotics Customer Network 
Services will mail a detailed letter with the description of 
the process for the order to you.  IMPORTANT:  You should not mail in 
any modems to U.S. Robotics until after you receive the instruction 
letter.

Note:  Requests for trade-in outside the U.S. and Canada must be 
referred to the local U.S. Robotics office.

If Your Modem Requires a Daughterboard Upgrade:
-----------------------------------------------
Daughterboard                     Price
----------------------------------------
Daughterboard Upgrade Kit         $99.00

Orders can be placed by calling 1-800-231-8770 (Monday through Friday, 
7:00 AM to 8:00 PM CST  USA). Select Option #3 (additional options) 
then Option #5 (order hardware upgrades).

Orders can be billed to a credit card (Visa, Mastercard, or American 
Express).  After placing an order, you will receive a daughterboard 
upgrade kit in the mail.

Note:  Requests for daughterboard upgrades outside the U.S. and Canada 
must be referred to the local U.S. Robotics office.

IMPORTANT:  After obtaining your daughterboard and installing it in 
your Courier modem, you will need to update the firmware on your modem 
and configure the x2 security feature to complete the upgrade to x2.  
If you do not have an x2 enable key, please see the information below
for instructions on how to obtain an x2 enable key. The $99 for the
daughterboard upgrade does not include the cost of the x2 enable key.

What If I Registered With U.S. Robotics for a Free Upgrade to x2, and 
---------------------------------------------------------------------
My Modem Requires a Hardware Upgrade?
-------------------------------------
Products registered with U.S. Robotics prior to February 28, 1997 are 
eligible for a free x2 upgrade.    

The free x2 upgrade covers the firmware update and configuring the x2 
security feature.  If the modem requires either a trade-in or a 
daughterboard upgrade, this must be purchased even if the owner 
registered for a free x2 upgrade.  

Step 2:	How Do I Upgrade the Firmware in My Modem to the Version 
------  that Supports x2?

The quickest and easiest way to access the Courier x2 firmware is from 
our TOTALservice Online web site, at http://totalservice.usr.com.  If 
you have not yet registered at the site, please take a moment to 
complete the user registration screen.  If you prefer, you can also 
enter the site as a guest.  After registering, following the 
instructions on the main display to guide you to the location of the 
Courier x2 firmware files.

If you prefer, you can also download Courier x2 firmware from the U.S. 
Robotics Bulletin Board System (BBS).   The BBS telephone number for 
this purpose is 847-982-5092.  If you are unfamiliar with using a BBS, 
we recommend that you use any one of the commercially available 
communications software packages that support Z-Modem.  Some Courier 
modems shipped with communications software packages (such as 
"QuickLinkO" or "RapidComO") which could be used for this purpose.  
You will also require a modem and an analog line.

Following are step-by-step instructions for downloading code from the 
BBS.

1. Dial the BBS.
2. You will be prompted with the question "DO YOU WANT GRAPHICS?".  
   Type "Y" for Yes, or "N" for No, and hit enter.
3. You will be asked to enter your first name.  Type "X2 COURIER" and 
   hit enter.
4. You will be asked what type of Courier modem you have.  Options 
   include V.Everything, External I-Modem, or Internal I-Modem.
5. If you have a V.Everything modem, you will also be asked about the 
   clock frequency of your V.Everything modem. 
6. Based on your responses to the questions, the system will start to 
   send the appropriate file to your PC, using Zmodem as the transfer 
   protocol.  
7. After the transfer is complete, the BBS will terminate the 
   connection.
8. When the BBS connection is terminated, you will find the file that 
   the BBS downloaded to you on your computer.  The file will be 
   located in whatever drive/directory that you specified in setting 
   up your communications package.  The file will be a self-extracting 
   zip file with a ".exe" file extension.  Simply double-click on the 
   file to extract it.  Once the files are extracted, you are ready to 
   proceed with the installation.   

The files you download from the TOTALservice Online website or BBS 
will be a self-extracting zip file.  One of the resulting files when 
you complete the extraction will be an executable file (file ending 
with .exe).   Launch this executable file to begin installing the new 
firmware on your Courier modem.  Release notes are also zipped with 
the file that you download.

Step 3:	How Do I Configure the x2 Enable Key?
------

You will need your x2 enable password to complete the upgrade using 
the BBS.  If you registered for a free x2 upgrade prior to 
February 28, 1997, the x2 enable password will be sent to you via 
electronic mail.  If you did not receive your enable password via 
e-mail, you can call 888-USR-XTWO (888-877-9896) to obtain your enable 
password.  If you purchased x2 after February 28, 1997 by calling 
888-USR-XTWO (888-877-9896), you will be given your x2 enable password 
over the telephone.  

To enable the x2 security feature, call the BBS at 888-877-9249.

Please use the login "X2 UPGRADE" when accessing the BBS to enable to 
x2 security feature.  This will automatically send you to the x2 
registration application.  You will be prompted to enter 
you x2 Enable Key.

After successfully completing these steps, you will need to reset 
your modem by turning it off, waiting a few seconds, then turning the 
modem on again.

If you have difficulties using the TOTALservice Online web site or 
BBS, you can contact our technical support hotline at 800-231-8770 
for assistance.

How Do I Obtain an x2 Enable Key?
---------------------------------
Customers who register for a free upgrade will be contacted via e-mail 
with information on how to implement the x2 upgrade, including their 
x2 enable key.  Questions regarding your registration can be directed 
to 888-USR-XTWO.  Questions regarding a corporate registration can be 
directed to 800-231-8770 (option #5, x2 support).
			
After February 28, customers can obtain an x2 upgrade enable key by 
calling 888-USR-XTWO. If you have a Courier analog modem, the key 
will cost $60.00, and can be billed to a credit card (Visa, 
Mastercard, or American Express).   

After February 28, 1997, U.S. Robotics can also process requests for 
upgrades to large quantities of modems for a single customer.  
Customers interested in a bulk upgrade can fax their request to 
the x2 Program Administrator at 847-342-6744, or can call 800-231-8770 (select option #5, x2 
support).

Frequently Asked Questions
--------------------------

How Do I Know if x2 is Enabled in My Modem?
-------------------------------------------
Note:  After updating the firmware in your modem and configuring the 
x2 security feature, you must reset your modem.  To reset your modem, 
turn it off, wait a few seconds, then turn the modem back on again.

After resetting, an easy way to verify that x2 is enabled in your 
Courier modem is to use the ATI7 command to display the "U.S. Robotics 
Courier V.Everything Configuration Profile" screen.  In particular, 
you are interested in seeing if x2 is displayed on the Options line.  

If you encounter problems with your Courier modem, please contact our 
technical support hotline at 800-231-8770 for assistance.

I downloaded the x2 firmware to my modem, but I cannot establish an 
-------------------------------------------------------------------
x2 connection.  What might be wrong?
------------------------------------
Upgrading an existing modem to x2 is a two step process.  Downloading 
new firmware to your modem is the first step.  The second step is 
configuring the x2 security feature.  

Also, did you reset your modem?  After completing the firmware upgrade 
and configuring the security feature for x2, you need to reset your 
modem by turning it off, waiting a few seconds, then turning it on 
again.

I don't know if my Courier modem has had a daughterboard upgrade or 
not.  How can I determine this?

If you are able to establish a modem connection at 28.8 kbps, your 
modem has had a daughterboard upgrade.  This is the easiest way to 
tell if your modem has had a daughterboard upgrade.

You can also check the clock frequency.  An easy way to do this is to 
use the ATI7 command to display the configuration profile screen.  In 
particular, you are interested in seeing what is displayed on the 
Clock Freq line. If your Clock Freq is greater than or equal to 
20 Mhz, your modem will not require a daughterboard upgrade to support 
x2.

I have installed and enabled x2, powered the modem on and off, and 
------------------------------------------------------------------
still seem to be connecting at v.34 speeds.  What troubleshooting 
-----------------------------------------------------------------
techniques are available to help me determine why this is the case?
-------------------------------------------------------------------

A helpful troubleshooting approach is to use the ATI11 command to view 
the "U.S. Robotics Courier V.Everything Link Diagnostics" screen.  In 
particular, you are looking for the information displayed in the x2 
status field.  In this field, if x2 failed, you will be able to read 
a message explaining why.  Potential messages and your meaning are 
listed below:

x2 disabled on local modem
_ This means that the user has set the s-register disabling x2 on the 
  Courier V.Everything.

3200 baud disabled on local modem
_ This means that the user has set the s-register disabling 3200 
  symbol rate on the Courier V.Everything.

Remote modem is not x2	
_ This means that the modem that the user is calling (or is answering 
  from) is not an x2 modem

Multiple CODECs in channel
_ This means that there are multiple Analog to Digital conversions in 
  the network and x2 does not work in this situation.

Remote modem is not a Server
_ This means that the user has called another x2 client modem.

Channel will not support 3200 baud
_ This means that the channel is not capable of supporting 3200 symbol 
  rate.  This is a requirement for x2.

Channel is x2-capable but feature not installed
_ This means that the user is calling an x2 server and the line is 
  good, but the user did not install the x2 feature (i.e. I7 will not 
  show x2 under Options.)

This is a powerful debugging tool which should help you determine why 
you were not able to establish an x2 connection.  If you need 
assistance troubleshooting you can contact our technical support 
hotline at 800-231-8770.

How do I know if my Courier V.Everything modem is a 20Mhz or 25Mhz
------------------------------------------------------------------ 
model?
-----
An easy way to determine if your Courier V.Everything modem is a 
20Mhz or a 25Mhz model is to use the ATI7 command to display the 
configuration profile screen.  In particular, you are interested in 
seeing what is displayed on the Clock Freq line.  

_ If the Clock Freq = 25Mhz then the modem is 25Mhz, and is flashable.

_ If the Clock Freq = 20.16Mhz and "options" DOES include VFC, then 
  the modem is 20Mhz, and is flashable.
 
_ If the Clock Freq = 20.16Mhz, but "options" DOES NOT include VFC, 
  then the modem is a V32terbo and therefore requires a daughterboard 
  upgrade.
 
_ If the Clock Freq < 20.16Mhz, the modem is not flashable and will 
  require a Trade-Out.

I Have an Internal Modem, But I Don't Know if it is a Sportster or a 
--------------------------------------------------------------------
Courier.  How Can I Tell?
-------------------------

Look at the back of your PC, at the slot where the modem is installed.  
In some cases, the modem brand name will be printed on the back of the 
modem, so that it can be read from the back of the PC.

If the name is not printed on the back of the modem, execute any of 
the ATI commands (such as ATI7).  The brand name of the modem should 
be displayed at the top of the screen that prints out when you execute 
this command.






Download Driver Pack

How To Update Drivers Manually

After your driver has been downloaded, follow these simple steps to install it.

  • Expand the archive file (if the download file is in zip or rar format).

  • If the expanded file has an .exe extension, double click it and follow the installation instructions.

  • Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.

  • Find the device and model you want to update in the device list.

  • Double-click on it to open the Properties dialog box.

  • From the Properties dialog box, select the Driver tab.

  • Click the Update Driver button, then follow the instructions.

Very important: You must reboot your system to ensure that any driver updates have taken effect.

For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.

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