Using automated Customer Support
v1.07
Using Automated Customer Support
================================
The following services are available 24-hours a day, 365
days a year.
Intel BBS
=========
The Intel BBS is an interactive dial-in service. You can use
your modem to download software updates for Intel products.
Phone numbers
-------------
US & Canada 1-503-264-7999
Europe +44-1793-432955
Singapore +65-256-4776
Hong Kong +852-2-530-4116
Taiwan +886-2-718-6422
Korea +882-784-3430
Australia +61-2-975-3066
Worldwide 1-503-264-7999
Modem settings
--------------
8-N-1
up to 14.4 Kbps
Internet
========
Use anonymous FTP to access files on software updates.
Connection information
----------------------
Address download.intel.com
IP address 143.185.65.2
Login name anonymous
Password your email address
Directory
/enduser_reseller/etherexpress_lan_adapters/
World Wide Web http://support.intel.com
Other Support Services
======================
You can purchase a range of support services, including 24-
hour support, per incident support, on-site service, and
software and hardware maintenance agreements. For details
about the Intel Support Service options, download document
number 8549 from one of the automated services.
Worldwide Access
================
Intel has technical support centers worldwide. Many of the
centers are staffed by technicians who speak the local
languages.
For a list of all Intel support centers, the telephone
numbers, and the times they are open, download document
number 9089 from one of the automated services.
If you don't have access to automated services, contact your
local dealer or distributor. Or call +1-916-377-7000 from
07:00 to 17:00 Mon.-Fri., U.S. Pacific Time.
* Third-party trademarks are the property of their
respective owners.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.