winnt.txt Driver File Contents (wnt471e.exe)

Novell Client for Windows NT/2000 Release Notes
3/10/00

These notes describe new features and some issues that have 
not been resolved for this release of the Novell* Client* for 
Windows** NT/2000 software. 

Important:  Issues specific to Windows 2000 are located in 
Section 10.0.  

Note:  Additional issues associated with this release are 
located in TID #2955975 at www.support.novell.com.

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Contents
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    1.0   Client Installation
    2.0   Login and Shutdown
    3.0   Drive Mappings
    4.0   RAS Issues
    5.0   Print Issues
    6.0   Driver Issues 
    7.0   Software Compatibility
    8.0   WIN2NCS Compatibility Issues
    9.0   Miscellaneous
   10.0   Windows 2000 Issues
   11.0   Primary Documentation is HTML
   12.0   How Customers Can Get Support
   13.0   Trademarks, Copyright, Disclaimer, and Patents


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1.0 Client Installation
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1.1 Windows NT and Windows 2000 Installation Requirements
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Novell Client for Windows NT/2000 requires Windows NT** 4.0 with 
SP3, SP4, or SP5 with at least 24 MB of RAM or Windows 2000.
 
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1.2 Update Required on NetWare 4.11 and NetWare 4.2 Servers
----------------------------------------------------------------
NetWare 4.11 and NetWare 4.2 servers require an update on the 
server prior to the installation of this Client. The server 
update information is located in TID 295244 in the Novell 
Technical Support database at www.support.novell.com.


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2.0  Login and Shutdown
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2.1 MFC42.DLL Error
----------------------------------------------------------------

Novell Client runs with MFC42.DLL version 4.21.7022 or later. 
MFC42.DLL version 6.00.8267.0 is installed when you install Novell 
Client. If an older version is installed over the version installed 
by Novell Client, the client login fails with an error message 
similar to the following:

"The ordinal 6453 could not be located in the dynamic link 
library MFC42.DLL."

The actual message might vary, depending on the version of 
mfc42.dll that you are using.

To recover from this error, reinstall the correct version of 
MFC42.DLL. You can find the correct file on the ZENworks* CD 
at:

D:\PRODUCTS\WINNT\I386\LIBS32\MFC42.DLL

Copy the DLL to the following directory on your workstation:

%SystemRoot%\system32

Copying MFC42.DLL will fail if some component is using the file.
If the copy fails, try renaming %SYSTEMROOT%\SYSTEM32\MFC42.DLL to 
%SYSTEMROOT%\SYSTEM32\MFC42.OLD and then try copying the new version 
again.  

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2.2 Login Restrictions Set for IPX/SPX Prevent User From 
    Logging In
----------------------------------------------------------------

Symptom: Login restrictions are set for IPX/SPX* and the node 
address. When the administrative workstation is reset, the new 
client files are automatically updated and the reboot prompt is 
displayed.  After restarting, the workstations that are placed 
in the restriction list as being able to log in as admin and which 
now have the new client cannot log in and no administration of the 
server can be done.

Cause: This is a problem with preferring the IP protocol.  The 
allowed addresses assigned in NDS* are IPX* address.  If the server 
is bound to IP, the clients are designed to prefer this protocol by 
default.  The result is that the client is attempting to log in to 
the server using IP but the address is restricted to only allow IPX 
addresses, causing an authentication failure.  This is due ultimately 
to the IP address not being stored in NDS.

Solution: Do not bind IP to the server until static IP addresses have 
been assigned. Or, change your protocol preference to IPX.
 

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3.0 Drive Mappings
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3.1  MAP.EXE Might Fail When Mapping a Drive to an NDS Object
----------------------------------------------------------------

MAP.EXE is not IP-aware for NDS objects. As a result, MAP.EXE might
fail if you try to use it to map a drive to an NDS object, for 
example with a command like the following:

     MAP N .mydir.organization.company

The failure will result in a message such as:

     MAP-4.13-195: Directory [N .mydir.organization.company] cannot 
     be located

This error can be avoided by using one of the following solutions:

* Use "MAP N SERVER\VOL:\DIRECTORY" instead of 
  "MAP N .mydir.organization.company".

* Unbind IP from the server that the NDS object points to.

* Configure the Protocol Preferences of Novell Client property page
  to use IPX only.

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3.2 Errors When Reconnecting Permanent Drive Mappings to Servers
    in Different Directory Trees
----------------------------------------------------------------

In Windows NT 4.0, users might encounter an error when restoring
permanent drive mappings to NetWare servers in different trees. 
These mappings will be authenticated through NDS. The user might
get an "Invalid Password" prompt when restoring these drives. 
This is not because the password is invalid, but because the 
client does not have a valid context for the secondary tree.

If this problem is encountered, enter the default context for 
all Directory trees on the Client tab of the Novell Client 
Configuration page. This is accessed by right-clicking Network 
Neighborhood, then clicking Properties > Services > Novell 
Client for Windows NT > Properties.

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3.3 Permanent Connections
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If you have a permanent drive mapping that conflicts with a 
drive mapping made in your login script, a dialog box appears 
indicating that an error occurred while reconnecting the drive 
and that the local device name is already in use. One of the 
options in this dialog box has some confusing results. If you 
check Do Not Try to Restore the Connection in the Future and 
then click Yes or OK, the drive mapping made from your login 
script is removed.  

If you do not check this check box, the drive mapping from your 
login script is preserved. This is a bug in Windows NT itself. 
By default, Windows NT removes any mappings on that drive letter
without checking to see whether existing mapping is the same path
as the permanent connection.

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4.0 RAS Issues
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4.1 TCP/IP Networking Issues Using LAN and Dial-Up Adapters 
    Together
----------------------------------------------------------------

There are TCP/IP networking issues when you establish a RAS 
connection from a workstation with a LAN adapter.  These issues 
might alter the state of the connections that were active at the
time when the RAS connection was established, or they might keep 
you from establishing new connections.

Please see the Routing TCP/IP Packets On a Multihomed RAS 
Computer article (ID Q138878) in the technical support section 
of the Microsoft* Web site.


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5.0 Print Issues
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5.1 Printer Driver Setup
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Associating a printer driver with a printer or queue in the 
printer policy packages requires driver files to be copied to a 
server. The path that these files are copied to is displayed in 
the Path box in the Setup Printer Driver dialog box (which is 
displayed when you select New Driver in the Printer Policy 
dialog box). Users or workstations must have read file/scan 
rights to this path (SYS:PUBLIC on the server where the queue 
resides) if the workstation or user package is to be able to 
download these drivers to the workstation. The printers 
associated with a package will not be installed if the drivers 
are not downloaded. 

When you select a driver to be associated with a printer, you 
might be asked to enter a path where an .INF file or driver is 
located. If you are setting up drivers for an NT package while 
running Windows 95, you are asked to enter the path where the 
NTPRINT.INFis located. This file is located in the WINDOWS\INF 
directory, the windows directory being the directory where NT 
4.0 is installed. The easiest thing to do is to copy all of the 
files from the I386 directory of your NT installation CD to an 
area on a server or the workstation, and then copy the 
NTPRINT.INF file to that same directory. Once you have given the
path to the .INF file, a list of drivers displays. Select the 
driver you want. You might then be asked where the driver files 
are located. (If you have put the drivers and the .INF file in 
the same directory, you might not be prompted for the location.) 
If the drivers are somewhere else (usually on the NT install CD 
if you have not copied them to a different path), then browse to
the path or type it in. The files are then copied to the path on
the server.  

If you are setting up drivers for a Windows 95 package while 
running Windows NT, you are prompted to enter the path to the 
MSPRINT.INF file location. This file is located in the 
WINDOWS\INF directory, the WINDOWS directory being the directory
where Windows 95 is installed. The easiest thing to do is to 
copy all of the .cab files from the win95 directory of your 
Windows 95 installation CD to an area on a server or the 
workstation, and then copy the MSPRINT.INF, MSPRINT2.INF, and 
LAYOUT.INF files to that same directory. If you are installing 
drivers for a Windows NT package on Windows NT or a Windows 95 
package on Windows 95, you will not be asked for the .INF files.
However,  you must still point the install to where the drivers 
are located, usually the installation CD for Windows NT or 
Windows 95.  

If you attempt to copy drivers that are set as READ ONLY, then 
the Microsoft API will copy the files as .TMP files. This will 
cause problems when users go to download the driver because the 
driver will not be found. Make sure the files in the area you 
copy from are not read only. This usually will not be a problem 
if you follow the above directions.

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5.2  "Error writing to <printer>: Space to store the file 
      waiting to be printed is not available on the server" or 
     "A write fault occurred while printing"
----------------------------------------------------------------

You may experience difficulties printing through NDPS if your 
network connection is dropped and later auto-reconnects. To resolve 
this problem, you must download and install NetWare 5 Support 
Pack 2 (NW5SP2.EXE) from www.novell.com/download. Instructions 
for downloading and installing the Support Pack are included with 
the download. 

After installing NetWare 5 Support Pack 2

1. At the server console, load NDPSM.NLM to load NDPS Manager 
   on the server.
2. From the NDPS Manager main menu, select Printer Agent List.  
3. Select a Printer Agent.  
4. Once the Printer Agent information is displayed, select 
   Configuration: (See Form).
5. From the configuration screen, change the Security Level from High 
   to Medium.  


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6.0 Driver Issues
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6.1 Network Board Driver Issues
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Some problems have been found in the drivers for the 
following network boards (adapter cards):

--Intel** EtherExpress** 100 (drivers dated earlier than May 7,
  1996)
--HP** J2573A ISA (drivers dated earlier than April 10, 1996)
--HP J2577A EISA (drivers dated earlier than April 10, 1996)

For a driver that will work with one of these boards, contact 
the board manufacturer.

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6.2 Possible Problems When Using Filter Drivers
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Using filter drivers with the Novell Client for Windows NT might 
cause problems. For example, it has been determined that Inoculan**
filter drivers and those used by Quarterdeck CleanSweep can cause 
the NT workstation to go to a blue screen. Other filter drivers 
can cause similar behavior. Novell recommends that you do not use 
programs that have filter drivers with this Novell Client release.


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7.0 Software Compatibility
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7.1 Envoy for Windows
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Currently, Envoy* for Windows (both version 1.0 and 1.0a) opens 
and allows you to view documents, but as soon as you try to exit
the application, Envoy hangs and requires you to reboot. 

If you experience this problem, go to the Novell Technical 
Support area on the World Wide Web (http://support.novell.com/) 
and search for the file EVYNT.EXE. When you run this self-
extracting executable file, it produces two files--one .EXE file
and one .DLL file. Copy these files to your Envoy directory.

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7.2 Microsoft File and Print Services
----------------------------------------------------------------

Novell Client for Windows NT software does not work with 
Microsoft File and Print Services for NetWare (FPNW). This is 
because FPNW advertises itself as a NetWare 3.12 server but does
not emulate a NetWare 3.12 server. It more closely emulates a NetWare 
2.2 server. When the client attaches, it attempts to use 
features that are available on NetWare 3.12 servers. Since FPNW does 
not support these features, the client is unable to use FPNW.

A fix is available from Microsoft, but Novell testing indicates
that the fix still does not provide a complete solution.

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7.3 NVER
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The NVER command does not work with Windows NT. Attempting to 
use this command might cause the command window to hang.

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7.4 Attachmate IRMA
----------------------------------------------------------------

Attachmate** IRMA** v3.02 does not work with Novell Client for
Windows NT at this time. 

Attachmate recommends that customers use the 32-bit version of 
IRMA in Windows NT.

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7.5 RCONSOLE and the Japanese Version of Windows NT
----------------------------------------------------------------

RCONSOLE.EXE currently does not work on NEC** PC98 systems using 
the Japanese version of Windows NT.

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7.6 Novell 3270 LAN Workstation v1.2x (WSLANWIN.EXE)
----------------------------------------------------------------

Novell cannot support 3270 LAN Workstation v1.2x on Windows NT. 
This application cannot handle SPX* Sends that complete in true
asynchronous fashion. If the SPX Sends are made synchronous, 
then the application works fine. Unfortunately, this would cause
a negative impact on the API. Some customers have been 
successful in getting WSLANWIN.EXE v2.21 to run.  

Novell no longer owns the rights to WSLANWIN.EXE. It is now the
property of Attachmate.

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7.7 VIPX and VLMSUP Commands in Autoexec.nt
----------------------------------------------------------------

When you run SETUPNW /A /ACU, SETUPNW places the VIPX and VLMSUP
commands at the end of your AUTOEXEC.NT file. This is normally 
not a problem. However, if you load a DOS TSR such as BREQUEST 
for Btrieve** applications, these applications require that VIPX 
and VLMSUP be loaded first. To fix this problem, edit the 
AUTOEXEC.NT file so that these commands are before the command 
to load the TSR.

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7.8 Files Marked Execute-only Do Not Execute
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Only Windows 32-bit files will work if marked Execute-only, due to 
a problem with the way 16-bit subsystems process executables. 
Microsoft is aware of the problem, but will not fix it because
it breaches security in that subsystem. There is no workaround.

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7.9 DiscView Software for a DiscPort CD-Tower by Microtest
----------------------------------------------------------------

When you attempt to access a CD in a Microtest** DiscPort** 
CD-Tower, the current process might crash. This is apparently 
a bug in the Microtest software.

When using the Microtest software and a NetWare 4.1 or later server, 
the client might crash. To resolve this problem, the Microtest 
software needs to be updated on the server.

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7.10 Microsoft Word 7
----------------------------------------------------------------

If you remove any NetWare volume while using Word 7, a Dr. 
Watson error occurs. Do not remove any volumes while using 
Word 7.

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7.11 SFLOGIN
----------------------------------------------------------------

SFLOGIN 32 v2.01 and all earlier releases are incompatible with 
this Novell Client version.

For more information see the Netoria web site at:

 http://www.netoria.com.

If an incompatible SFLOGIN version is detected during 
installation, then it will be disabled to avoid serious 
workstation problems.

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7.12 McAfee NetShield 3.1.4
----------------------------------------------------------------

McAfee** NetShield 3.1.4 causes a blue screen when you try to access
a NetWare file. The blue screen appears to be caused by NWFS.SYS, 
but it is actually a compatibility problem with that version of
NetShield.

If this problem occurs, upgrade to a later version of NetShield.

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7.13 Additional Software Incompatibilities
----------------------------------------------------------------

When a new product is released, it is inevitable that software 
incompatibilities will be found. As Novell becomes aware of 
these problems, more information will be posted on the Novell 
Support Connection Web site. Refer to Novell Support Connection 
for possible workarounds to new problems and to the problems 
listed in these release notes.


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8.0 WIN2NCS Compatibility Issues
----------------------------------------------------------------

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8.1 WIN2NCS and pcANYWHERE 7.5 for Windows NT
----------------------------------------------------------------

When using WIN2NCS and pcANYWHERE** 7.5 to set up a host session
on a network client, the workstation displays the message "Modem
Initialization Error." This problem appears to be a timing issue 
between WIN2NCS and pcANYWHERE 7.5 for NT. The problem is 
currently being addressed and will be resolved in a future release.

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8.2 ReachOut 7.0 for Windows NT Does Not Reliably Switch COM 
     Ports Assigned to WIN2NCS
----------------------------------------------------------------

When using WIN2NCS and ReachOut** 7.0, ReachOut 7.0 for NT 
does not reliably switch COM ports on an existing ReachOut 
configuration for those COM ports assigned to WIN2NCS.  

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8.3 Windows NT Experiences System Faults after Using 
     ReachOut 7.0 for Windows NT and WIN2NCS
----------------------------------------------------------------

System faults (blue screens) have been noted in NT after using 
ReachOut 7.0 and WIN2NCS on NT. These problems are currently 
being addressed and will be resolved in a future release.


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9.0 Miscellaneous
----------------------------------------------------------------

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9.1 IPX Compatibility and Multiple Network Attachments
----------------------------------------------------------------

You should be aware that limitations of the IPX stack present 
in Windows NT and limitations of 16-bit IPX/SPX applications 
complicate operations of multihomed workstations.  These 
limitations impose additional configuration requirements to make
use of the services of IPX Compatibility from your multihomed 
Novell IP Client.

Workstations connected to the network through more than one 
network attachment are considered to be multihomed workstations.
LAN connections and RAS connections qualify as network 
attachments.

On Windows NT, the IPX stack does not allow IPX applications 
to detect more than one network attachment to segments with the 
same network number. This limitation forces you to configure 
different IPX Compatibility Network Numbers (also known as CMD 
Network Numbers) for each adapter used by your workstation to 
access the network if you want to allow your Novell IP Client 
to simultaneously access IPX Servers through each one of the 
adapters. For example, you could allow IPX Compatibility to 
use the default IPX Compatibility Network Number over the LAN 
adapter but configure a different network number for IPX 
Compatibility to use over the RAS connection (WAN adapter). You
should be aware that nodes utilizing IPX Compatibility on the 
same network should be configured to use the same network number
in order to directly communicate when using Client/Server IPX 
applications.

The IPX stack arbitrarily selects a network attachment for 
16-bit IPX/SPX applications because those applications expect to
operate on workstations with only one network attachment.  For 
this reason, you may find that your 16-bit IPX/SPX applications
are only capable of communicating over your LAN adapter when 
you also have a RAS connection over a WAN adapter.

If you have a multihomed Novell IP Client and you only want to 
use the service of IPX Compatibility over one of the network 
attachments and you are getting unwanted results, then you can 
disable IPX Compatibility over the other network attachments.  
For example, if you have a workstation connected to the 
corporate network through LAN adapter A and connected to a lab 
network through LAN adapter B, and IPX Compatibility only seems
to work over LAN adapter B, you can force IPX Compatibility to 
work over LAN adapter A by opening the IPX Compatibility 
property page, selecting LAN adapter B, and unchecking the 
Enabled check box.

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9.2 IPX Compatibility and Changing IP Addresses
----------------------------------------------------------------

When the IP address of a given interface changes, you might not 
be able to restore the connections that you had to IPX servers 
from your Novell IP Client, or your IPX/SPX applications might 
stop working.  If this occurs, you will have to restart your 
workstation to recover.

IP interface addresses can change because of TCP/IP manual 
configuration changes, because a DHCP lease expires and is 
renewed with a different address, or because your network 
connection goes down and up (such as when you reestablish a RAS
connection).

You can avoid the changing address problem over RAS connections 
if you statically configure the IP address that your 
workstation uses over the dial-up adapter.

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9.3 DOS Utilities Supported Only When Used with IPX or IP
     Compatibility Mode
----------------------------------------------------------------

DOS utilities (CX, MAP, CAPTURE, etc.) are supported
only when used with IPX or IP Compatibility Mode.  Use the
equivalent GUI-based utilities when accessing resources
that are only available from IP servers.


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10.0 Windows 2000 Issues
----------------------------------------------------------------

----------------------------------------------------------------
10.1 Upgrading a Workstation with Novell Client  
----------------------------------------------------------------

You can upgrade a Windows NT 4 workstation with Novell Client 
software to Windows 2000 without uninstalling the client software.
The software detects the version of the Novell Client installed 
and does one of the following: 
  *  If the version of Novell Client is 4.6 or earlier, Windows 
     2000 installs Novell Client version 4.51 from the Windows 
     2000 CD-ROM.
  *  If the version of Novell Client is 4.7 or later, Windows 
     2000 leaves it intact but removes all installed components 
     and changes the protocol selection.
After the migration to Windows 2000 is complete, Novell Client 
will reinstall the previously installed components and restore 
the previously selected protocols.

Warning: In order to complete the reinstallation of the components 
and protocols, the user who logs in to the workstation after the 
migration must have Administrator rights.


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10.2 Installing Novell Client on Windows 2000
----------------------------------------------------------------

To install Novell Client from a NetWare server, install 
Novell Client version 4.51 from the Windows 2000 CD and then 
login to the NetWare server and install the latest Novell Client 
from the network. Novell Client version 4.51 is located on the 
Windows 2000 Professional and Windows 2000 Server CDs in the 
I386\WINNTUPG\OEM\NOVELL directory.

Warning: If you install Novell client from a NetWare server using
the Microsoft Client Service for NetWare, the workstation will 
lose its connection to the server during the install and the 
install will fail.

Note: Novell Client version 4.51 client does not support NWIP, 
CMD, NDPS, NAL NT Service Agent, IP Gateway, or 16-bit support.


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10.3 Close Local Area Connection Properties Page During Install
----------------------------------------------------------------

Novell Client cannot be installed on Windows 2000 if the Local 
Area Connection Properties page is open. Close the Local 
Area Connection Properties page before running the Novell Client install.



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10.4 Some Windows NT 4.0 Printer Drivers Incompatible with 
     Windows 2000 Build 2131 or Later
----------------------------------------------------------------

Some Windows NT 4.0 printer drivers are incompatible with 
Windows 2000 Build 2131 or later and will not install.

Contact Microsoft for more information. 


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10.5 Components Not Upgraded from Windows NT to Windows 2000
----------------------------------------------------------------

The following components will not be upgraded from Windows NT 
to Windows 2000: IPX Compatibility and Novell NetWare/IP Adapter.


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10.6 Configuration using IPX Compatibility or Novell NetWare/IP 
     Adapter
----------------------------------------------------------------

If either IPX Compatibility or Novell NetWare/IP Adapter are 
installed, the Local Area Connection Properties page should not 
be accessed or used for configuration.  Doing so will remove the 
bindings between IPX and all Clients, rendering the machine 
unusable.  If this happens, Novell Client will try to restore 
the bindings to IPX after a reboot.  If, the bindings are still 
invalid once you reboot the workstation, you will need to remove
the components and then reinstall them. 

Note: This issue will be fixed by Microsoft in Support Pack1 
for Windows 2000.

To remove IPX Compatibility Mode:

1. Run SETUPNW.EXE.
2. On the Protocol Selection page, select a different protocol. 
3. Run SETUPNW.EXE again. 
4. On the Protocol Selection page, select IPX Compatibility Mode. 

To remove NetWare/IP:

1. Run NCIMAN.EXE.
2. Double-click the Installation Option. 
3. Click the NetWare/IP tab, then click Install This Component
   and Remove This Component. 
4. Click OK and save the unattended file in the install directory.
5. Reinstall Novell Client using this unattended file.
6. Run NCIMAN.EXE again.
2. Double-click the Installation Option. 
3. Click the NetWare/IP tab, then click Install This Component. 
4. Click OK and save the unattended file in the install directory.
5. Reinstall Novell Client using this unattended file.


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10.7 Installing NWIP on Windows 2000
----------------------------------------------------------------

NWIP can only be installed on a Windows 2000 workstation through 
a network installation method using the Automatic Client Upgrade 
utility (ACU.EXE).  However, if you are installing to an IPX-only 
workstation, you will lose your connection and the installation 
will abort.  

To resolve this:
1.  Set up a network installation. Detailed instructions about 
    installing Novell Clients across the network are available at 
    http://www.novell.com/documentation/lg/noclienu/docui/
        index.html#../noclienu/data/h2tp1v4b.html.
2. As a part of the network installation, modify the ACU.INI file 
   and set the following parameters:
       [ClientLocalInstall]
       LocalInstall=Yes
       LocalDirectory=C:\Novell\ClientLocalInstall
       DeleteLocalInstall=No
3. Complete the network installation as indicated in the documentation.   


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10.8 ZENworks 2 Support Pack 1 Requires Novell Client for 
Windows NT/2000 version 4.71 to Run on Windows 2000
----------------------------------------------------------------

ZENworks 2 Support Pack 1 includes support for the Windows 2000 
operating system. Windows NT-2000 User policy packages and 
Workstation policy packages can be created and used just as the 
Windows NT policy packages are.

For full Windows 2000 support, you must download and install 
Novell Client for Windows NT/2000 version 4.71 that also includes 
the ZENworks Starter Pack. This version of the Novell client 
supersedes all previous Windows NT/2000 client releases and 
contains all of the functionality included in previous clients.

IMPORTANT:  Do not install the ZENworks Starter Pack when you 
install the Windows NT/2000 client. Doing so will disable the 
possibility of installing ZENworks Support Pack 1.

You can download this client version from the Novell Software 
Downloads Web site at http://www.novell.com/download/
  

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10.9 ZENworks 2 Remote Control and Workstation Inventory Not 
Installed 
----------------------------------------------------------------

Only the full version of ZENworks 2 includes the Novell Client 
software that installs Remote Control and Workstation Inventory 
capabilities to desktops. ZENworks 2 (full) ships on a product CD. 
If you download a version of the Novell Client from the Novell Web 
site or if you update to a version of the client that is later than 
those that shipped with ZENworks 2, you may not have the option to 
install Remote Control and Workstation Inventory components.


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11.0 Primary Administrator Documentation is HTML
----------------------------------------------------------------

The HTML documentation for Novell Client for Windows NT/2000 contains
information on installing, configuring, using, understanding, and 
troubleshooting this client.  The HTML documentation is available 
on the Novell Web site at http://www.novell.com/documentation.

In addition to the HTML documentation, user documentation can 
be found in Novell Client User Guide located on the red N in the 
toolbar. 


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12.0 How Customers Can Get Support
----------------------------------------------------------------

Novell Support Connection provides access to Novell networking 
expertise through the Novell Support Connection Web site, the 
Novell Support Connection CD, and support programs for customers 
and partners.

By using the Novell Support Connection Web site or CD, you 
can connect to the same networking knowledge used by Novell 
technical support engineers. For additional support, Novell 
encourages customers to contact a Novell partner. Customers 
can locate qualified partners using the Novell Support Connection 
Web site. Searches are based on geographical location, product 
expertise, or both.

Visit the Novell Support Connection Web site at:

     support.novell.com (Americas)
     support.novell.de (Europe, Middle East, Africa)
     support.novell.com.au (Asia Pacific)

Or call:

     Americas                      English     1-800-858-4000
                                               1-801-861-4000

     Europe, Middle East, Africa   English     (49) 211 5632 744
                                   French      (49) 211 5632 733
                                   German      (49) 211 5632 777

     Asia Pacific                  English     (61) 2 9925 3133

     See the Novell Support Connection Web site for a complete 
     list of languages and support telephone numbers.

To order the Novell Support Connection CD, call 1-800-377-4136 or
1-303-297-2725, or visit the Novell Support Connection Web site.


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13.0 Legal Information
----------------------------------------------------------------

----------------------------------------------------------------
13.1 Disclaimer, Patents, and Copyright
----------------------------------------------------------------

Novell, Inc. makes no representations or warranties with respect 
to the contents or use of this documentation, and specifically 
disclaims any express or implied warranties of merchantability 
or fitness for any particular purpose. Further, Novell, Inc. 
reserves the right to revise this publication and to make changes 
to its content, at any time, without obligation to notify any person 
or entity of such revisions or changes. 

Further, Novell, Inc. makes no representations or warranties with 
respect to any software, and specifically disclaims any express or 
implied warranties of merchantability or fitness for any particular 
purpose. Further, Novell, Inc. reserves the right to make changes to 
any and all parts of Novell software, at any time, without any 
obligation to notify any person or entity of such changes.  

U.S Patent Nos. 5,349,642; 5,594,863; 5,633,931; and 5,692,129.  
U.S. and International Patents Pending.

Copyright (C) 1996, 1998-2000 Novell, Inc. All rights reserved. No part 
of this publication may be reproduced, photocopied, stored on a retrieval 
system, or transmitted without the express written consent of the publisher.

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13.2 Trademarks
----------------------------------------------------------------
Novell and NetWare are registered trademarks of Novell, Inc. in the 
United States and other countries.

Client 32, Envoy, Internetwork Packet Exchange and IPX, NDS, NetWare/IP, 
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Download Driver Pack

How To Update Drivers Manually

After your driver has been downloaded, follow these simple steps to install it.

  • Expand the archive file (if the download file is in zip or rar format).

  • If the expanded file has an .exe extension, double click it and follow the installation instructions.

  • Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.

  • Find the device and model you want to update in the device list.

  • Double-click on it to open the Properties dialog box.

  • From the Properties dialog box, select the Driver tab.

  • Click the Update Driver button, then follow the instructions.

Very important: You must reboot your system to ensure that any driver updates have taken effect.

For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.

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