Xircom 56K GlobalAccess Modem Products
V.90 FIRMWARE RELEASE Version 2.90
and 32-bit Update Utility
April 26, 2001
=================================================================
This release includes the latest version of Xircom's Firmware
(version 2.90) and the latest version of Xircom's firmware update
utility which is used to update your Xircom modem with this
version of firmware.
This release supports the following Xircom products:
- CreditCard Ethernet 10/100+Modem 56 (CEM56)
- CreditCard Modem 56-GlobalACCESS (CM-56G)
- RealPort Ethernet 10/100+Modem 56 (REM56G-100)
- RealPort Ethernet Modem 56 (REM56G-10)
- RealPort Modem 56-GlobalACCESS (RM56G)
- RealPort2 Modem 56 GlobalACCESS (R2M56GA)
CONTENTS
========
1) Update Overview
2) Release Notes / Known Limitations
3) What's New in the 2.90 Release
4) V.90 Configuration and Use Information
5) Firmware Update Instructions
6) Troubleshooting and Machine Specific Notes
7) Xircom Technical/Sales Support
1) UPDATE OVERVIEW
===============
The version of the update utility included in this download
set is a 32-bit utility intended for use on computers running
Windows 95/98, Windows NT 4.0, Windows 2000 or Windows
Millennium. If you are using MS-DOS or Windows 3.x, use of
this utility is not supported.
The update utility is designed to update a Xircom modem with
the latest version of firmware. It is recommended that AC
power be supplied to your laptop to ensure that continuous
power is available.
2) RELEASE NOTES / KNOWN LIMITATIONS
=================================
In order to achieve 56Kbps connects, there can be only one
digital to analog conversion between the connecting modems.
Also, the modems at both ends of the call must be PCM
compatible to achieve 56K speeds; if they are not, they will
negotiate a standard v.34 rate. Current FCC regulations limit
download speeds of the modem to 53Kbps.
Several factors exist that can limit the modem's performance.
Factors that contribute to lower connection rates are:
-Noisy line conditions on individual calls
-Dirty or faulty wiring
-Poor connection ability of the modem/fax machine on the other
side
-The Bulletin Board Service, Internet Service Provider or
On-Line Service Provider may be forwarding the call to another
location (long distance) to extend their local calling areas.
To improve your modem performance, try connecting to and from
different locations.
Known Limitations
-----------------
-Class 2 Fax using GSM connection kits is not supported in this
release. Class 1 Fax is supported.
-Attempts to send a fax while using a GSM connection kit may
result in a "no dial tone" error, or the fax may not complete.
3) WHAT'S NEW IN THE 2.90 RELEASE
==============================
This release of firmware includes the following features and
improvements:
-Support for the most recent Xircom GSM phone kits has been
added.
-A condition that resulted in the modem failing to respond
a short time after initial use in some environments has
been corrected.
-Some country specific changes and corrections have been
implemented for various Asia Pacific countries.
-A DTE rate of 230400 is now supported. Some operating
systems may not provide a rate option of 230400 via the usual
drop-down list. If a DTE rate of 230400 is desired it can be
invoked via the +IPR command as follows:
-In a terminal application, enter AT+IPR=230400
-For use with dial-up networking, add +IPR=230400 to the
initialization string. For example, in Windows 9x, go to
Control Panel > Modems. Select the Xircom modem and click
Properties > Connection > Advanced, and enter the command
in the Extra settings box.
Note that the system may not report a rate of 230400 due
to operating system limitations.
Features/Improvements included in previous releases
---------------------------------------------------
-Improved EIA loop detection and compensation
-Improved power drop detection and compensation
-Improved v.90 train/retrain stability; uses multiple v.90
retries before v.34 fallback; chooses low v.90 rather than
v.34 connect rate where possible
-Improved LAPM connection reliability
-Echo canceler technology has been added to improve
difficult connections
-Improvements to driver for Nokia phones have been made
-PDC phones are now supported
-GSM code has been improved to enable proper phone
initialization when power management is enabled on the
computer (applies specifically to modem-only cards)
-A condition that caused some country settings to display
incorrectly has been fixed.
4) V.90 CONFIGURATION AND USE INFORMATION
======================================
S109 register
-------------
The firmware contained in this update is designed to
initially attempt to make a v.90 connection, and then fall
back to K56flex if the host being dialed does not support
v.90. However, the host being dialed must support v.90
autodetect in order for a v.90 connection to be initiated by
default. At this point in time, many v.90 hosts do not yet
support autodetect. In such cases, it will be necessary to
issue an ATS109=2 command to the modem in order to force a
v.90 connection.
Please note that if this command is used and a v.90 connection
is not achieved, the modem will fall back directly to v.34.
When S109=2, fall back from v.90 to K56Flex is disabled. To
set this value back to the default issue an ATS109=1 command.
In summary, the values of this register and the resultant
behavior are:
S109=1 (default) - Negotiates initially at v.90 if host
supports v.90 autodetect. If host does not
support v.90 autodetect or does not support
v.90 at all, will negotiate back to
K56flex.
S109=2 - Forces v.90 for PCM connects. If host does
not support v.90, falls directly back to
v.34.
Changing the value of the S109 register can be implemented via
the following means:
-When using a terminal emulator program, enter ATS109=n (where
n is the value desired).
-When using with a specific communications application, add
S109=n (where n is the value desired) to the modem dial
string invoked by the application. Consult the application
documentation if you are uncertain about where to change the
dial string values.
5) FIRMWARE UPDATE INSTRUCTIONS
============================
Follow these instructions to update your Xircom modem to the
latest Firmware:
1. Prior to running the utility, verify the following items:
If the Laptop has a Plug and Play OS option in the System
Setup (CMOS), it will need to be turned off. Once the
update utility has completed, this option can be re-
enabled.
Verify in System Setup (CMOS) that the PCMCIA controller
is set to PCIC compatible (not CardBus mode) if such a
choice is available. After the update is complete, this
option can be set back to CardBus mode if desired.
Please see documentation provided with your Laptop for
instructions on accessing the System Setup if this is
necessary in your case.
2. Close any applications that are running.
Windows 95 / Windows 98 / Windows 2000 / Windows Millennium
-----------------------------------------------------------
1. Boot the system normally. The Xircom adapter must be
properly installed and functioning correctly prior to
proceeding.
2. Create a new folder on your hard disk and copy the Xircom
firmware upgrade download file to this folder.
3. Click Start, Run. Browse to the folder that contains the
download file. Select the download file and click OPEN.
Click OK. This will launch the WinZip Self-Extractor and
display a disclaimer statement. Click OK.
4. By default, the target folder will be indicated as
C:\XIRCOM\V90_290. If a different target location is
preferred, enter it at this time. Click Unzip. This will
extract the update files. When the process completes,
click OK.
5. The Xircom Firmware Update Setup program will launch.
Click Next.
6. A message will appear indicating that application files
will be copied to the displayed destination directory. The
default is \XIRCOM. It is recommended that this location
be used. However, if you wish to change it, do so at this
time. Click Next.
7. Verify that the destination directory indicated is
correct, and click Finish.
8. The necessary files will be copied to the destination
folder. When the "Setup completed successfully" message
appears, click OK. This will launch the update utility.
9. The update utility should detect the modem. It will
determine the firmware revision that is currently resident
on the adapter, and locate the firmware update data file.
Click Update.
Note: If a previous firmware upgrade has been performed
on this computer, more than one .MPK file may be
displayed in the Update File window. If this
occurs, select the .MPK file that is appropriate
for your adapter model:
R2M56GA R2M290A.MPK
All other models C56290A.MPK
Once the correct file has been selected, click
Update.
10. After a few seconds, a warning message will appear
stating:
DO NOT TURN OFF OR UNPLUG THE COMPUTER;
OR REMOVE THE ADAPTER DURING THE UPDATE
Click Start Update. A progress bar will be displayed while
the update proceeds. Upon completion, a dialogue box will
appear indicating that the update has completed
successfully. Click OK.
11. A dialog box will appear indicating that modem settings in
Windows will now be updated. Click Update. After the
process completes, click OK, and then click Close to exit.
Windows NT 4.0
--------------
IMPORTANT NOTES:
If you currently have Card and Socket Services software for
Windows NT (SystemSoft Card Wizard, Phoenix Card Executive,
or a similar package) installed in your system, the modem
may not be detected by the update utility. An alternative
option in such cases is to remove the Card and Socket
Services software per the manufacturer's instructions,
perform the update, and then reinstall the Card Services.
1. Boot the system normally. The Xircom adapter must be
properly installed and functioning correctly prior to
proceeding.
NOTE: If the Windows NT 4.0 RAS service is installed and is
currently using the modem, the update utility will
indicate that the modem cannot be accessed. In such
cases, the RAS Service must be stopped before the
update can be performed. To do so, go to
Start\Programs\Administrative Tools\Remote Access
Admin. Select the Server menu and then click the Stop
Remote Access Service option. Click Yes. The system
will take a few seconds to shut down the RAS service.
Once this is completed, proceed to the next step.
2. Create a new folder on your hard disk and copy the Xircom
firmware upgrade download file to this folder.
3. Click Start, Run. Browse to the folder that contains the
download file. Select the download file and click OPEN.
Click OK. This will launch the WinZip Self-Extractor and
display a disclaimer statement. Click OK.
4. By default, the target folder will be indicated as
C:\XIRCOM\V90_290. If a different target location is
preferred, enter it at this time. Click Unzip. This will
extract the update files. When the process completes,
click OK.
5. The Xircom Firmware Update Setup program will launch.
Click Next.
6. A message will appear indicating that application files
will be copied to the displayed destination directory. The
default is \XIRCOM. It is recommended that this location be
used. However, if you wish to change it, do so at this
time. Click Next.
7. Verify that the destination directory indicated is
correct, and click Finish.
8. The necessary files will be copied to the destination
folder. When the "Setup completed successfully" message
appears, click OK. This will launch the update utility.
9. The update utility should detect the modem. It will
determine the firmware revision that is currently resident
on the adapter, and locate the firmware update data file.
Click Update.
Note: If a previous firmware upgrade has been performed
on this computer, more than one .MPK file may be
displayed in the Update File window. If this
occurs, select the .MPK file that is appropriate
for your adapter model:
R2M56GA R2M290A.MPK
All other models C56290A.MPK
Once the correct file has been selected, click
Update.
10. After a few seconds, a warning message will appear
stating:
DO NOT TURN OFF OR UNPLUG THE COMPUTER;
OR REMOVE THE ADAPTER DURING THE UPDATE
Click Start Update. A progress bar will be displayed while
the update proceeds. Upon completion, a dialogue box will
appear indicating that the update has completed
successfully. Click OK.
11. A dialog box will appear indicating that modem settings in
Windows will now be updated. Click Update. After the
process completes, click OK, and then click Close to exit.
6) TROUBLESHOOTING AND MACHINE SPECIFIC NOTES
==========================================
Toshiba CardBus Machines
------------------------
Change PCMCIA controller mode in CMOS from '16 bit CardBus' or
'AUTO' to PCIC compatible mode.
Compaq Armada 7880
------------------
Disable Infrared Device in system BIOS
7) XIRCOM TECHNICAL/SALES SUPPORT
==============================
==============================================
XIRCOM TECHNICAL SUPPORT
==============================================
XIRCOM AMERICAS (North and South America):
----------------------------------------------
Web Support..... http://www.xircom.com/support
Email Support... http://www.xircom.com/support
(click Online Support Request)
Phone Support............... +1 (805) 376-9200
Phone Hours.. 7:00 am TO 5:00 pm, Mon-Fri, PST
Fax Support................. +1 (805) 376-9100
Warranty Replacement........ +1 (805) 376-9200
Shop Xircom Support......... +1 (888) 576-9700
----------------------------------------------
XIRCOM EMEA (Europe, Middle East, and Africa):
----------------------------------------------
Web Support..... http://www.xircom.com/support
Email Support... http://www.xircom.com/support
(click Online Support Request)
Phone Support:
Native Dutch language....... +32/(0)70 233 852
Native English language..... +32/(0)70 233 307
Native French language...... +32/(0)70 233 851
Native German language...... +32/(0)70 233 850
Native Italian language..... +32/(0)70 233 376
Native Swedish language..... +32/(0)70 233 468
Native Spanish language..... +32/(0)70 233 467
Phone Hours...... 09:00 TO 18:00, Mon-Fri, CET
Fax Support................. +32/(0)70 233 306
For Warranty Replacement issues, please return
the product to the place of purchase.
----------------------------------------------
XIRCOM APAC (Asia Pacific):
----------------------------------------------
Web Support..... http://www.xircom.com/support
Email Support... http://www.xircom.com/support
(click Online Support Request)
Phone Support.................... +65 732 2245
Phone Hours............... 09:00 to 17:00, SGT
Fax Support...................... +65 732 5002
For Warranty Replacement issues, please return
the product to the place of purchase.
----------------------------------------------
XIRCOM AUSTRALIA (Australia and New Zealand):
----------------------------------------------
Web Support..... http://www.xircom.com/support
Email Support... http://www.xircom.com/support
(click Online Support Request)
Phone Support.................. +612 8923 7090
Phone Hours....... 9:00 a.m. to 5:30 p.m., EST
Fax Support.................... +612 8923 7099
For Warranty Replacement issues, please return
the product to the place of purchase.
----------------------------------------------
XIRCOM JAPAN (Japan):
----------------------------------------------
Web Support... http://www.xircom.co.jp/support
Email Support.... techsupport@japan.xircom.com
Phone Support............. +81 (0) 3-3407-1900
Phone Hours...... 09:00 TO 17:30, Mon-Fri, JST
Fax Support................+81 (0) 3-3407-0180
----------------------------------------------
==============================================
XIRCOM SALES SUPPORT
==============================================
XIRCOM CORPORATE
North and South America
----------------------------------------------
Xircom, Inc.
Corporate Headquarters
2300 Corporate Center Drive
Thousand Oaks, California 91320
Sales Support.................. (800) 438-4526
24-Hr Internet.......... http://www.xircom.com
HOURS.......... 8 a.m. to 5 p.m., Mon-Fri, PST
XIRCOM EUROPE
Europe, Middle East, and Africa
----------------------------------------------
Xircom Europe N.V.
Veldkant 31
B-2550 Kontich, Belgium
Sales Support.............. +32/(0)3 450.08.11
24-Hr Fax.................. +32/(0)3 450.09.90
24-Hr Internet.......... http://www.xircom.com
HOURS............ 09:00 to 17:00, Mon-Thu, CET
HOURS............ 09:00 to 16:00, Friday, CET
Regional Sales and Marketing Offices
------------------------------------
Xircom France SARL
41 bis avenue de l'Europe
BP 264
F - 78147 Velizy CEDEX
France
Sales Support............. +33/(1) 34 63 09 40
24-Hr Fax................. +33/(1) 34 63 09 41
Xircom Deutschland GmbH
Airport Business Center
Am Soldnermoos 17
85399 Hallbergmoos
Germany
Sales Support............ +49/(0)89 607 68 350
24-Hr Fax................ +49/(0)89 607 68 355
Xircom Italy SRL
Via Giovanni da Udine, 34
20156 Milano
Italy
Sales Support.............. (+39) 02 3809.3605
24-Hr Fax.................. (+39) 02 3809.3606
Xircom AB
Kanalvagen 10C
S - 194 61 Upplands Vasby
Sweden
Sales Support............ +46/(0) 8 590.332.80
24-Hr Fax................ +46/(0) 8 590.717.81
Xircom U.K. Ltd.
Worting House
Basingstoke
UK - Hampshire RG23 8PY
Sales Support............ +44/(0) 1256 332 552
24-Hr Fax ............... +44/(0) 1256 332 553
XIRCOM ASIA PACIFIC
Asia Pacific
----------------------------------------------
Xircom Asia Pacific (Pte) Ltd
1 Kim Seng Promenade #15-01
Great Word City East Tower
Singapore 237994
Sales Support.................... +65 732 5001
24-Hr Fax........................ +65 732 5002
24-Hr Internet.......... http://www.xircom.com
HOURS............ 09:00 to 17:00, Mon-Fri, SGT
Regional Sales and Marketing Office
-----------------------------------
Xircom Australia Pty Ltd
Level 12, 80 Mount Street
North Sydney, NSW 2060
Australia
Sales Support................. +61 2 8923 7000
24-Hr Fax..................... +61 2 8923 7099
XIRCOM JAPAN
Japan
----------------------------------------------
Xircom Japan KK
Tohtam Building 3F
3-10-5 Shibuya
Shibuya-ku Tokyo 150-0002
Japan
Sales Support................. +81-3-3407-0056
24-Hr Fax..................... +81-3-3407-0218
24-Hr Internet........ http://www.xircom.co.jp
HOURS............ 09:00 TO 17:30, Mon-Fri, JST
--------------------------------------------------
Thank you for making Xircom a part of your system.
Xircom acknowledges all tradenames and trademarks used in
this document as the property of their respective owners.
============================end==========================
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.