3Com (R) Corporation
EtherDisk (R) Diskette for the
OfficeConnect Fast Ethernet NIC (3CSOHO100-TX)
Technical Support Information
3Com offers worldwide product support 24 hours a day,7 days a week, through
the following online systems:
World Wide Web site
3Com FTP site
3Com Bulletin Board Service (3Com BBS)
3ComFacts automated fax service
World Wide Web Site
-------------------
Access the latest networking information on the 3Com Corporation World Wide Web
site by entering the following URL into your Internet browser:
http://www.3com.com/
This service provides access to online support information such as technical
documentation and a software library, as well as support options ranging from
technical education to maintenance and professional services.
3Com FTP Site
-------------
Download drivers, patches, and software across the Internet from the 3Com public
FTP site. This service is available 24 hours a day, 7 days a week. To connect to
the 3Com FTP site, enter the following information into your FTP client:
Hostname: ftp.3com.com (or 192.156.136.12)
Username: anonymous
Password: <your Internet e-mail address>
A user name and password are not needed with Web browser software such as
Netscape Navigator and Internet Explorer.
3Com Bulletin Board Service (3Com BBS)
-------------------------------------
The 3Com BBS contains patches, software, and drivers for 3Com products.
This service is available through analog modem or digital modem (ISDN)
24 hours a day, 7 days a week.
Access by Analog Modem
----------------------
To reach the service by modem, set your modem to 8 data bits, no parity,
and 1 stop bit. Call the following telephone number:
U.S.A. Up to 53,333 bps 1 847 262 6000
Access by Digital Modem
-----------------------
ISDN users can dial in to the 3Com BBS using a digital modem
for fast access up to 64 Kbps. To access the 3Com BBS using
ISDN, call the following telephone number:
U.S.A. Up to 64 Kbps 1 847 262 6000
3ComFacts Automated Fax Service
-------------------------------
The 3ComFacts automated fax service provides technical articles, diagrams,
and troubleshooting instructions on 3Com products 24 hours a day, 7 days
a week. Call 3ComFacts using your Touch-Tone telephone: 1 408 727 7021.
Support from Your Network Supplier
----------------------------------
If additional assistance is required, contact your network supplier. Many
suppliers are authorized 3Com service partners who are qualified to provide
a variety of services, including network planning, installation, hardware
maintenance, application training, and support services.
When you contact your network supplier for assistance,
have the following information ready:
1. Product model name, part number, and serial number
2. A list of system hardware and software, including revision levels
3. Diagnostic error messages
4. Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the next section,
"Support from 3Com," for information on how to contact 3Com.
Support from 3Com
-----------------
If you are unable to obtain assistance from the 3Com online technical resources
or from your network supplier, 3Com offers technical telephone support services.
To find out more about your support options, please call the following 3Com
technical telephone support phone number:
1 800 NET 3COM (1 800 638 3266)
When you contact 3Com for assistance, have the following
information ready:
1. Product model name, part number, and serial number
2. A list of system hardware and software, including revision levels
3. Diagnostic error messages
4. Details about recent configuration changes, if applicable
Returning Products for Repair
-----------------------------
Before you send a product directly to 3Com for repair, you must first
obtain a Return Materials Authorization (RMA) number. Products sent to
3Com without RMA numbers will be returned to the sender unopened, at the
sender’s expense. To obtain an RMA number, call or fax:
Telephone: 1 800 NET 3COM (1 800 638 3266)
Fax: 1 408 326 7120
(%VER SUPPORT.TXT - Technical Support v1.0a)
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.