3Com Corporation OfficeConnect 10/100 Network Interface Card Release Notes Connection Assistant The 3Com Connection Assistant is a software component that allows users access to a variety of interactive technical support services. These services can help you: - Fix NIC installation problems. - Fix network connection problems. - Download the latest NIC drivers. - Access a list of frequently asked questions as well as the 3Com Knowledgebase. Depending on your network connection, you can obtain self-service support or assisted-service support via the Web: - Self-service support - installed with the 3Com Connection Assistant software. The self-service support can detect and analyze installed NIC9s), and then run diagnostic tests that check for NIC functionality and network connectivity. If either test fails, step-by-step solutions appear, informing users how to correct the problem. - Assisted-service support - links you directly with 3Com support analysts, where you can receive answers to your support questions as well as help with diagnosing and fixing NIC problems. The assisted service support can capture information about your NIC and your system, and then use that information to automatically correct your NIC problem. The assisted service support is available only with an active Internet connection. Installation of Connection Assistant 1. Insert the EtherCD into the CD-ROM drive. The EtherCD Welcome screen appears. If the EtherCD Welcome screen does not appear, enter the following command line from the Run option of the Windows Start menu: d:\begin.exe where d: represents the letter name of the CD-ROM drive. 2. Click on 3Com Connection Assistant 3. Follow the prompts on screen. A 3Com Connection Assistant icon appears on your Windows desktop. Double-click the icon to start the program. For help on using the 3Com Connection Assistant, refer to the online help included with the software. Registration and Phone Support To obtain technical support, you must register your network interface card at www.3com.com. When you complete the registration process you will be given a support ID code. You will need this code to obtain telephone technical support.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.