Version: 2.76G
Release Date: February 18, 2000
(C) 1998-2000 Smart Link Ltd.
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This document contains release notes and other most current available information
about this product.
For your convenience, print a copy of this file and keep it with your
user manual.
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How to Use This Document
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To view README.TXT on screen in Windows Notepad, maximize the Notepad window.
To print README.TXT, open it in Windows Write, Microsoft Word, or another
word processor. Then select the entire document and format the text in
10-point Courier before printing.
This file (README.TXT) contains:
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Contents
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1) Quick Start
2) How to verify installation
3) Uninstall procedure
4) Update procedure
5) Country selection
6) Known issues
7) Troubleshooting
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1. Quick Start
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Important notes:
1) This version of UM9800 driver was tested only with Microsoft Windows 2000 (Build 2195).
2) If UM9800 driver is already installed in your system and you want to re-install
new version, first uninstall UM9800 driver (See Uninstall Procedure), and only
then proceed to install new version.
To install UM9800 driver for the first time:
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a) Plug in the UM9800 modem into a USB port.
b) Windows 2000 will instantly detect the USB modem will start software installation.
c) When requested, point to the UM9800 install diskette in the floppy drive or
CD-ROM drive.
d) UM9800 drivers will be installed.
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2. How to verify installation
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To verify that UM9800 is installed correctly, follow these steps:
a) In Control Panel - Modems: check for the presence of your USB modem.
To Check that UM9800 is working properly:
a) Create a configuration (Direct to port or modem) of Hyper Terminal.
b) Run Hyper Terminal.
Type ATI1, ATI2 or ATI3 and make sure you receive the modem IDs.
Dial any accessible phone number, and see that that phone rings.
Dial to another modem (ATDTxxx or via the dial button of the TAPI
interface) and see that a modem session is established.
If you have successfully connected, then UM9800 has been successfully
installed.
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3. Uninstall Procedure
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a) Go to Control Panel / Add/Remove Programs
b) Select "Uninstall UM9800 Modem"
c) Click on Add/Remove Button
d) A confirmation window appears. Click "OK" to proceed.
e) Select the Control Panel - System Properties - Device Manager - Modems properties.
f) Select the "uninstall Modem", this will fully remove all the modem related driver.
G) You may un-plug the UM9800 from the USB port.
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4. Update Procedure
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To update your UM9800 drivers, uninstall previous drivers (see above
procedure) and RESTART your system.
(plugging the modem out and back in is not enough!).
When the system detects the modem and asks for disk, press "Browse" and
select the updated UM9800 diskette in the floppy drive or UM9800
CD-ROM in the CD-ROM drive.
New UM9800 drivers will be installed.
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5. Country Selection
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To change the country setting, follow these steps:
a) Click "Start > Settings > Control Panel > Modem Country Selection".
b) Select the required country from the list.
c) Click "Ok".
To verify the change has taken effect:
a) Open HyperTerminal and select your modem
b) Type "ATI7"
c) Verify that the correct country name is displayed
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6. Known issues
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6.1 The minimum memory required for UM9800 under Windows 2000 is 64 MB. Using a
lower amount of RAM may lead to system crashes.
6.2 When some systems get into "sleep mode" and an incoming call is received by the
modem, the modem answers but the screen stays blank. This behavior is dependent
on the BIOS and not on the modem. Some BIOS vendors choose to let the modem
answer, but leave the screen blank.
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7. Troubleshooting
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If your modem does not work as expected:
7.1 If ERROR, NO DIALTONE or a similar message is received:
(a) Check whether UM9800 is connected to the line.
(b) Use a telephone handset to make sure that the line is
active and that there is a dial tone.
(c) Check to see if the line is a PBX line or a direct analog
phone line. You may need to dial 9, before the actual
desired telephone number (i.e. ATDT9,123-4567).
If, after dialing 9, the modem still cannot detect the PBX
dialtone, try typing ATX3 before dialing.
NOTE that PBX lines typically can only support V.34
rates (33,600 bps, 28,800 bps, ...) and NOT V.90
rates (49,333 bps, 50,666 bps, ...).
7.2 If dialer application (i.e. Hyperterminal) does not detect modem:
(a) Check whether HyperTerminal is configured to the right port.
You can find the UM9800 COM port number in
Control Panel/Modems/Properties.
If not, press disconnect and change the port that the dialer
is accessing.
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Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.