PROBLEM REPORT FORM
Please help us by completing this problem report form
when reporting any difficulties or problems encountered during
installation or normal use of your product(s).
Send the completed problem report form by Email or Fax to your
authorized reseller.
If possible, please attach/include printout or screencapture of
the Client Manager, Help, Version Info.
This information can also be saved in a file by the Client Manager,
Advanced, Card Diagnostics, Generate Report function.
C O N T A C T I N F O R M A T I O N:
Date: ______________________________________
Customer Name: ______________________________________
Contact name: ______________________________________
Telephone: ______________________________________
Email address / Fax: ______________________________________
P R O D U C T I N F O R M A T I O N:
Products Used: [ ] PC Card
[ ] ISA Adapter
[ ] PCI Adapter
[ ] Embedded Card (Mini PCI)
[ ] USB Client
[ ] Ethernet Converter EC/EC-S
Part Number (P/N): ______________________________________
Serial Number (S/N): ______________________________________
Firmware version: ______________________________________
S O F T W A R E
(Check the readme.txt file or Client Manager, Help, Version Info)
Driver Name: [ ] NDIS 3 Miniport Driver
[ ] NDIS 4 Miniport Driver
[ ] NDIS 5 Miniport Driver
[ ] NDIS 5 USB Driver
[ ] Windows CE Driver
[ ] DOS Card Access Driver
[ ] DOS ODI Driver
[ ] DOS Packet Driver
[ ] Linux Driver / Source Lib.
[ ] OTHER, ________________________
Variant and Version: ______________________________________
Utility Name: [ ] Client Manager (provide report file)
[ ] WaveMANAGER/EC (provide log file)
[ ] WSU (Card Firmware Update)
[ ] OTHER, _________________________
Variant and Version: ______________________________________
Obtained from: [ ] CD-ROM, labeled:
_________________________________
[ ] My MS-Windows CD-ROM
[ ] My Computer's hard disk (pre-installed)
[ ] The Internet:
_________________________________
I N F O R M A T IO N A B O U T Y O U R C O M P U T E R
Manufacturer: ______________________________________
Type (name/number): ______________________________________
Processor type: [ ] Intel Pentium ____type ______MHz
[ ] AMD ____________type ______MHz
[ ] Other:
_________________________________
Bus type: [ ] PC Card (PCMCIA)
[ ] ISA
[ ] PCI
[ ] Mini PCI
[ ] USB
Operating System: [ ] MS-Windows 95
[ ] MS-Windows 95 A (OSR1)
[ ] MS-Windows 95 B (OSR2)
[ ] MS-Windows 98
[ ] MS-Windows 98 SE (Second Edition)
[ ] MS-Windows Milennium Edition
[ ] MS-Windows 2000
Service Pack ___________________
[ ] MS-Windows XP
[ ] MS-Windows NT v4
Service Pack ___________________
Card Manager ___________________
[ ] MS-Windows CE version __________
[ ] Linux, Distribution & version:
_________________________________
[ ] MacOS Release __________________
[ ] DOS Version ____________________
[ ] Other: _________________________
N E T W O R K S E T T I N G S
Describe your Network: Wireless computers connected via:
[ ] Access Point
Manufacturer name & type: _________________________________
[ ] Residential Gateway
Manufacturer name & type: _________________________________
[ ] Peer-to-Peer workgroup
[ ] Other: __________________________
Network Operating System [ ] Microsoft Networking
Version: ________________________
[ ] Other, please specify:
Name: ________________________
Type: ________________________
Version: ________________________
Network Protocols: [ ] TCP/IP
[ ] IPX/SPX
[ ] NetBEUI
[ ] AppleTalk
[ ] Other: __________________________
Frame Type (if known) [ ] 802.3
[ ] Ethernet-II
[ ] Other: __________________________
IP Address Settings [ ] via DHCP
[ ] Fixed:
IP Address: _____________________
Subnet Mask: ____________________
Default Router/Gateway: _________
P R O B L E M D E S C R I P T I O N:
LED behavior [ ] LED activity seems normal
[ ] NO LED activity at all
[ ] Unexpected LED behavior
(please describe):
___________________________________________________________
___________________________________________________________
Error/warning message [ ] None
[ ] Yes (describe complete message):
___________________________________________________________
___________________________________________________________
When did the error occur: [ ] Upon first-time installation
[ ] When I was trying to update the
[ ] Driver
[ ] Utility
[ ] Card firmware using WSU
[ ] Infrastructure product(s)
[ ] When I tried to uninstall
the software
[ ] Other, please describe:
___________________________________________________________
___________________________________________________________
Detailed problem description:
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
Troubleshooting done:
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
****************************************************************
END OF FORM
THANK YOU FOR YOUR EFFORT
****************************************************************
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.