Dell Software Installation Documentation3Com Modem drivers for the U.S. Robotics 56K Voice PCI (Hawk) Modem. Version A04 for Windows 2000 Professional Information and Installation Instructions Note: This driver is not meant to improve the performance of your Hawk modem. Unless you have misplaced your original driver cd, Dell does not recommend upgrading your modem to this driver. Minor changes in the memory of the Hawk modems shipped after late August 2000 require this driver to support future flash-upgrades of the ROM chip on the modem. The original A03 release and this A04 version will both allow proper use of any Hawk modem. Dell will only support and ship this version of the driver after August 2000. Uninstallation: 1. Click START, SETTINGS, CONTROL PANEL and choose SYSTEM. Click the tab labeled HARDWARE and click the button labeled DEVICE MANAGER. 2. Find the device category labeled MODEMS. Click the + sign in front of the category to reveal the U.S. Robotics 56k Voice PCI device and click the device one time to highlight it. 3. At the top of the DEVICE MANAGER window, click ACTION. Now choose UNINSTALL… and click OK. 4. Your modem has been removed from the system. Installation: If Windows is detecting new hardware called a PCI SERIAL PORT, skip to step 5 below. 1. Click START, SETTINGS, CONTROL PANEL and choose SYSTEM. Click the tab labeled HARDWARE and click the button labeled DEVICE MANAGER. 2. Find the device category labeled OTHER DEVICES. Click the + sign in front of the category to reveal the PCI SERIAL PORT device and click the device one time to highlight it. Click ACTION from the menu at the top of the window and choose UNINSTALL… and click OK. 3. Now click ACTION from the menu at the top of the window again and choose SCAN FOR HARDWARE CHANGES. 4. Windows 2000 will display the FOUND NEW HARDWARE WIZARD. Click NEXT. 5. Choose the option to DISPLAY A LIST OF THE KNOWN DRIVERS FOR THIS DEVICE. 6. Windows will now display a list of various types of hardware for your computer. Scroll down to the selection called MODEMS, click that item, and choose NEXT. 7. Click the button at the lower right corner of the window that is labeled HAVE DISK. 8. In the INSTALL FROM DISK window, click the BROWSE button in the lower right corner. 9. In the LOCATE FILE window, click the drop-down arrow to the right of the text box labeled LOOK IN:. 10. Locate the item in the list called LOCAL DISK (C: ) and click on it one time. 11. Double-click the folder labeled DELL. 12. Double-click the folder labeled DRIVERS. 13. Double-click the folder labeled 19YRD. Now click OPEN in the lower right corner of the window. 14. Once you are back in the INSTALL FROM DISK window, click OK. 15. The first model shown will be called U.S. Robotics 56k Voice PCI. Verify that this selection is highlight and if not, click it once. Click next to select it. A window will warn you that installing the driver is not recommended. Ignore the message and click YES. 16. Now the NEW HARDWARE WIZARD is ready to install your modem. Click next. 17. Windows 2000 will report that it is COMPLETING THE NEW HARDWARE WIZARD. Click FINISH. Windows will then install the driver.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.