1. First download the driver for the USB connection
by clicking the button below.
2. Download this to your desktop and then double
click on it. The driver files will be extracted to
C:\PCX1100U USB Drivers.
3. Make sure the modem is connected to your computer
using the USB cable supplied and attached to the
modem in the port marked USB. Also make sure the
power supply is connected to the modem
and the power is on. The power light on the modem
will indicate this.
4. If when this is performed, the Found New Hardware
Wizard appears then click Cancel to close this window.
Then from your Desktop click on START, from the menu
select SETTINGS and then CONTROL PANEL. The
CONTROL PANEL will open.
5. In the CONTROL PANEL double click on the icon that is
marked SYSTEM. This will open a new window called
SYSTEM PROPERTIES. From this window select the tab
that is marked HARDWARE and then go to the middle of
the page and select DEVICE MANAGER. With this selected
a list of system devices will appear with "+" or "-" to the left of
them. Working your way down the list look for any entries that
refer to the Toshiba cable modem. This may be in the "OTHER
DEVICES" catagory and have a "?" or "!" marked next to the
device. Highlight the first one you find and then right click, a small
menu will appear, select UNINSTALL from this menu. A box will
appear asking you if you are sure you want to remove this.Click
OK. Repeat this until all "?" or "!" are gone.
6. Once all this has been completed click on ACTION at the top of
the window and select SCAN FOR HARDWARE CHANGES. The
Found New Hardware Wizard should appear. Click NEXT in this
window.This will take you to a screen that has two options. Make
sure the first option is selected, "Search for a suitable driver for my
device (Recommended)" and click NEXT.
7. In the next window there will be a few options. Make sure only the
option that is labeled "Specify a location" has a check mark in the
box to the left of it.
8. For the path, type in C:\PCX1100U USB Drivers and click NEXT.
9. Windows will ask you to wait while it searches for a new driver for the
device. When Windows finds the driver a window will appear. From
this window select "The updated driver (Recommended) Toshiba
PCX1100U USB cable modem (WDM)" and click NEXT. Windows
will say it is ready to install the best driver for this device and click NEXT.
10.The drivers will load and Windows will prompt to click FINISH, please do
this.
11.Again the Found New Hardware Wizard will this time it will say it has
found "Toshiba PCX1100U USB Cable Modem Networking support".
Simply click NEXT when prompted through every window, you may be
asked to insert the Windows2000 CD, please do this and when finished
click FINISH.
12.You may be promted to restart your computer. If so, click YES. Once the
computer restarts, the PC light on the modem should be on solid.
13.This completes the USB install. Any other settings should be provided by
the cable company.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.