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DELL OPENMANAGE(TM) INSTALL 4.2 README
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NOTE: This readme provides information about Dell OpenManage Install
version 4.2.
The "Dell OpenManage Install" CD helps you install all Dell
OpenManage products, such as Dell OpenManage Server Administrator
and Dell OpenManage IT Assistant.
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CONTENTS
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* CRITICALITY
* MINIMUM REQUIREMENTS
* RELEASE HIGHLIGHTS - FEATURES
* RELEASE HIGHLIGHTS - FIXES
* INSTALLATION
* USER NOTES
* KNOWN ISSUES
* HISTORY
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CRITICALITY
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Recommended
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MINIMUM REQUIREMENTS:
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This section provides information about the minimum requirements for
installing and using Dell OpenManage Install.
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SUPPORTED SYSTEMS
======================================================================
The following Dell(TM) PowerEdge(TM) systems are supported for
"Systems Management" CD version 4.2: Dell™ PowerEdge™ 350, 500SC,
600SC, 650, 700, 750, 800, 1400, 1500SC, 1550, 1600SC, 1650, 1655MC,
1750, 1800, 1850, 2400, 2450, 2500, 2550, 2600, 2650, 2800, 2850,
4400, 4600, 6400, 6450, 6600, 6650, and 8450.
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RELEASE HIGHLIGHTS - FEATURES
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* Added support for the PowerEdge 800 and 1800 systems
* Updated Active Directory Snap-In Utility to include support for the
following remote access controllers: DRAC III, ERA, ERA/O, and
DRAC III/XT
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RELEASE HIGHLIGHTS - FIXES
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N/A
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INSTALLATION
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On Microsoft(R) Windows(R) operating systems, run "setup.exe" from the
root directory of the CD or the software package.
On Red Hat(R) Enterprise Linux operating systems, start X Windows and
run "start.sh" from the root directory of the CD or the software
package.
On Novell(R) NetWare(R) operating systems, run "nwconfig" and set the
installation path to the "netware" directory of the CD or the software
package.
Detailed installation instructions, including silent install options,
can be found in the installation chapter of the "Server Administrator
User's Guide" on the "Product Documentation" CD.
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USER NOTES
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* See the "qig.txt" file in the root directory on the "Systems
Management" CD. The "Quick Installation Guide" provides
instructions on how to install the applications on the "Systems
Management" CD for all supported operating systems.
* If you are running IT Assistant or any other application on the
"Systems Management" CD, close the application before installing
Server Administrator.
* Install log files on systems running Red Hat Enterprise Linux
operating systems are stored by default in the "/var/log" directory
instead of the "/tmp" directory as documented in the "Server
Administrator User's Guide".
* When installing Storage Management (Array Manager), if you deselect
"Install with Storage Management console" but do select "Replace
Logical Disk Management," you lose hard-drive management capability
on the local system and the hard drive can be managed only from a
remote system.
* When installing Server Administrator remotely via telnet on a system
running Red Hat Linux, use the "su -" command instead of the "su"
command to ensure the pertinent environment and paths are set up.
Server Administrator services might not properly start otherwise.
* You cannot deselect specific services during the custom installation
and then install older versions of other service components such as
the Instrumentation Service, Storage Management Service, or the
Diagnostic Service.
* Novell NetWare software for RAID controllers is available
in the "\support\Netware\RAID" directory on the "Systems
Management" CD.
* Red Hat Enterprise Linux software for RAID controllers is available
in the "\support\Linux\RAID" directory on the "Systems Management"
CD.
* On Mozilla browsers, the "Close" button on the Info and Help pages
does not work. Use the browser window exit option to exit the
browser.
* The Dell system bus driver for NetWare is available in the
"\support\NetWare\dellsbd" directory on the "Systems Management"
CD.
* When a system is detected with a version of Dell OpenManage
Install software earlier than 3.0, you are offered the option to
uninstall it from the CD interface. After the uninstallation is
complete, you must reboot the system before you can install
the current version of the software.
* Storage Management (Array Manager) cannot be independently
uninstalled under NetWare operating systems, if it is installed
using Dell OpenManage Install. It must be uninstalled through
the Dell OpenManage product entry under NetWare product database.
For Windows operating systems, Array Manager logs its own entry
in "Add/Remove Programs" when installed using the Dell OpenManage
Install and can be independently uninstalled.
* To run the RAID Hard Disk diagnostics, the current version of Storage
Management or Array Manager must be installed. If a previous version
of Storage Management or Array Manager is used, the RAID Hard Disk
diagnostics may not operate properly.
* A Windows utility named "OMClean" is provided to help uninstall
Dell OpenManage software from a Windows operating system, due to
unexpected install/upgrade failures. After running this utility,
you should be able to install the current version of Dell OpenManage
Install software. This "OMClean" utility can be located in the
"support\windows\omclean" directory on the "Systems Management" CD.
* In a Windows upgrade situation where the Array Manager Console was
not previously installed, the upgrade will not automatically
install the Array Manager Console in an "Express Upgrade". To get
the Array Manager Console, you must choose "Custom Upgrade" and
select to install the Array Manager Console using the "Settings"
button.
* The installation of IT Assistant takes a considerable amount of
time. It is especially noticeable on slow systems and in
situations where one installs using a network share.
* During the installation of managed system software for the Novell
Netware operating system, the "System Management Security Utility"
screen appears. When prompted to change the default password for
Server Administrator, select "N" (for "No"). This retains the
default user name as "root" and the default password as "calvin".
In addition, when prompted to allow SNMP set operations in the
Instrumentation Service, select "Y" (for "Yes") to enable
SNMP set operations.
* Before installing Server Administrator on Windows 2000-based
systems, verify that the "Unsigned non-driver installation behavior"
policy is set to "Silently succeed." Otherwise the Dell OpenManage
installer cannot properly install Server Administrator.
This policy can be found in Start menu > Programs >
Administrative Tools > Local Security Policy. Expand "Security
Settings > Local Policies > Security Options". After changing the
policy, execute "secedit /refreshpolicy MACHINE_POLICY" from a
command shell to immediately invoke the security policy change.
After Server Administrator has completed the installation,
this policy can be set to its original value.
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KNOWN LIMITATIONS
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This section provides information about open issues with this
release of Dell OpenManage Install.
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Installation and Uninstallation Issues for All Supported
Operating Systems
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* If you already have Adaptec Fast Console installed on your
system, you must uninstall this application before installing
the Storage Management Service.
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Installation and Uninstallation Issues for Supported Windows
Operating Systems
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* Your video driver must be capable and configured to support 256 or
more colors, and the video resolution must be set to a minimum of
800 x 600 for the install program to run.
* Before installing Citrix Metaframe (all versions), you must
uninstall any previous versions of Server Administrator. Errors may
exist in the registry after a Citrix Metaframe installation. Server
Administrator must be installed after the installation of Citrix
Metaframe is complete.
* If you have installed or upgraded to Microsoft Windows Server 2003
using the CD from Microsoft, the RAID controller driver for PERC
2/QC, PERC 2/Si, PERC 3/Si, and PERC 3/Di controllers is
incompatible. You should update to the latest driver (available
on the "Dell OpenManage Server Assistant" CD) before installing
Dell OpenManage Install software with the "Systems Management" CD.
Failure to do so prevents the RAID controller from being managed
through Server Administrator and Array Manager.
* On systems running a Windows operating system, when you uninstall
all the management station components using the "Add/Remove Program"
function, an empty folder named "Dell OpenManage Applications"
may be left in the "Start" menu under "Programs." It is safe to
manually delete this folder.
* When performing an unattended uninstallation of managed system
components using the "setup.exe /u" command, Dell recommends that you
reboot your system after the uninstallation. If you do not reboot,
the Windows Disk Management tool may not function.
* The "Dell OpenManage Add/Remove Program" entry under a Windows
operating system does not support the uninstallation of the IT
Assistant component. This component must be uninstalled through
the corresponding Windows entry in "Add/Remove Programs".
* After installing Server Administrator without Array Manager, the
following error is generated in the Windows 2000 log:
"Unable to register COM class objects."
* If you have the Dell OpenManage Install software installed on your
Windows 2000-based system and you plan to upgrade the operating
system to Windows 2003, Dell recommends that you uninstall the
existing Dell OpenManage software before you upgrade the operating
system. To uninstall the existing software, use the "OMClean"
utility that is in the "support\windows\omclean" directory on the
"Systems Management" CD. After the operating system upgrade is
complete, you can install the latest version of the Dell OpenManage
Install software.
* For unattended installation under Windows, it is recommended that
you use the default DOS Command Prompt - "cmd.exe" instead of
"command.com". Using "command.com" results in an End-Program
DOS popup to which you must respond.
* Double-byte characters are not supported in the specification of
the custom install directory.
* The space requirement check does not differentiate between an
upgrade installation and an initial installation. Up to 400 MB
of free disk space may be required to complete a successful
managed system install or upgrade.
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Installation and Uninstallation Issues for Supported Red Hat
Enterprise Linux Operating Systems
======================================================================
* Dell OpenManage Install and Server Administrator require the
"compat-libstdc++ RPM" package to be present in order to function.
If your Red Hat Enterprise Linux operating system does not have this
package, the Dell OpenManage Install will block the installation.
You can find the "compat-libstdc++ RPM" package on one of the Red
Hat Linux operating system CDs.
* The tg3 driver is not supported by Broadcom NIC vendor diagnostics.
Hence, OMSA will not run on a Linux system having tg3 driver.
Install bcm5700 if the "Server Assistant" CD (version 8.x or later)
was not used to install the operating system.
* If a Linux system is rebooted during an OpenManage Server
Administrator installation (this includes upgrade/uninstall)
or if the installation has hung, subsequent installation attempts
may fail. Launching the "start.sh" or "uninstall.sh" script may
report the error that an occurrence of this script is already
running even though a reboot was recently performed.
This issue is caused by a "lock file" that the original installation
writes. If the original installation does not terminate properly,
the lock file is not removed. The following file must be deleted
using super-user (or root) privileges before another installation is
attempted:
/tmp/dellInstallLockA.0
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Installation and Uninstallation Issues for Supported Novell NetWare
Operating Systems
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* Installing Server Administrator on systems running supported
Novell NetWare operating systems requires that you run the
"restart server" command to complete the installation.
* For NetWare systems running Adaptec CI/O:
When the Adaptec CI/O Administrator is uninstalled from a system
running NetWare 5.x, the following message appears on the
System Console:
"Unloading CI/O Management Service (IOMGR) is not recommended.
Unload module anyway? n"
When the Instrumentation Service uninstallation program detects the
Adaptec CI/O Administrator on your system, the program switches to
the System Console to display this message. To unload the Adaptec
CI/O Administrator and allow the uninstallation program to
continue, press <y>.
* For managed systems running NetWare 5.1 or 6.0:
Before running the Server Administrator installation in silent mode,
ensure that the NWconfig utility is not running. The Server
Administrator installation depends on the NWconfig utility; if
the NWconfig utility is already running when you start a silent
installation, the NWconfig utility fails and displays the
message: "This module is already loaded and cannot be loaded more
than once."
* The NetWare server may abend while stopping the Array Manager
service, or while uninstalling or upgrading the Array Manager.
This problem may be experienced, when using or upgrading from
Array Manager Version 3.4 or earlier (present in Dell OpenManage
Install Version 3.6 or earlier).
Problem: On NetWare, if you are running Array Manager Version 3.4
or earlier and you attempt to upgrade, uninstall, or stop the
Array Manager service, the NetWare server may abend.
Solution: Before attempting to uninstall or upgrade from the Array
Manager Version 3.4 or earlier (Dell OpenManage Install Version 3.6
or earlier), stop the Array Manager service by entering the
following at the command prompt:
VXSTOP -F
If the NetWare server abends while attempting to stop the service,
edit the "autoexec.ncf" file and comment out the line containing
ARRAYMGR.NCF. Commenting out this line prevents Array Manager from
loading on the next reboot. You can then restart the NetWare server
and proceed with the Array Manager (or Dell OpenManage) uninstall or
upgrade.
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HISTORY
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Version 4.1.3 A00
Release Date: October 2004
======================================================================
Release Highlights - Features
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* Added support for the PowerEdge 1855 system
* Limited managed system support to only the new system
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Version 4.1.2 A00
Release Date: October 2004
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Release Highlights - Features
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* Added support for the PowerEdge 800 system
* Limited managed system support to only the new system
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Version 4.1.1 A00
Release Date: August 2004
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Release Highlights - Features
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* Added support for the PowerEdge 1800 system
* Limited managed system support to only the new system
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Version 4.1 A00
Release Date: August 2004
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Release Highlights - Features
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* Added installation support for Server Administrator Storage
Management Service under Windows and Red Hat Enterprise Linux
* Modified Express Setup to install components with warnings
* Removed PERC firmware/driver update function
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Version 4.0.1 A00
Release Date: August 2004
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Release Highlights - Features
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* Added support for the PowerEdge 1850, 2800, and 2850 systems
* Limited managed system support to only the three new systems
* Added installation support for DRAC4 software
* Added installation support for BMC Management Utility software
* Added installation support for the Active Directory Snap-In
Utility for DRAC 4
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Release Highlights - Fixes
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N/A
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Version 3.8 A00
Release Date: May 2004
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Release Highlights - Features
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* Added Server Administrator CLI-only install capability
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Release Highlights - Fixes
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N/A
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Version 3.7 A00
Release Date: February 2004
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Release Highlights - Features
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* Integrate the new Storage Management (Array Manager) application with
the ability to perform required PERC firmware/driver updates during
installation.
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Release Highlights - Fixes
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N/A
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Version 3.6 A00
Release Date: November 2003
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Release Highlights - Features
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* Deliver "setupcon.exe", a console-based application for unattended
install to work in environments such as Microsoft's Remote Command
Service (RCMD).
* Deliver "OMClean.exe", a utility to remove Dell OpenManage
applications from a system that will not properly upgrade.
* Enhance uninstall capabilities to remove all Dell OpenManage
applications except IT Assistant.
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Release Highlights - Fixes
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N/A
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Version 3.5 A00
Release Date: August 2003
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Release Highlights - Features
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* Remove support for PowerEdge 300, 2300, 4300, 4350, 6300, and 6350
systems.
* Implement lifecycle management -- allow upgrade from Systems
Management version 3.0 and later only.
* Enhance "Express Setup" summary screen for the management station.
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Release Highlights - Fixes
======================================================================
N/A
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Version 3.4 A03
Release Date: June 2003
======================================================================
Release Highlights - Features
======================================================================
N/A
======================================================================
Release Highlights - Fixes
======================================================================
* Corrected PCI detection problem running foreign language Windows
operating systems. Remote Access software can now be installed
under the foreign language operating systems.
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Version 3.4 A02
Release Date: June 2003
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Release Highlights - Features
======================================================================
N/A
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Release Highlights - Fixes
======================================================================
* Corrected instrumentation problem related to dynamic kernel support
under Red Hat Enterprise Linux operating systems.
* Corrected SNMP warning message not showing problem for Web download
releases.
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Version 3.4 A01
Release Date: May 2003
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Release Highlights - Features
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* Add support for Microsoft Windows Server 2003.
* Add support for Red Hat Linux 9 operating system.
* Add "Update Service" as an explicit installation option.
* Add "Replace Logical Disk Management" option for Storage Management.
* Enhance the ability to enter a custom install directory for Windows
installation.
* Expand unattended installation support.
* Add readme file document tree structure under "Info" section.
* Remove Microsoft Windows NT(R) support.
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Release Highlights - Fixes
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N/A
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Version 3.3.3 A00
Release Date: February 2003
======================================================================
Release Highlights - Features
======================================================================
* Add support for the PowerEdge 1750 system.
* Add support for the PowerEdge 650 system.
======================================================================
Release Highlights - Fixes
======================================================================
N/A
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Version 3.3 A00
Release Date: December 2002
======================================================================
Release Highlights - Features
======================================================================
* Add support for Red Hat Linux 8.0 operating system.
* Add unattended installation enhancements for Microsoft Windows and
Red Hat Linux.
* Improve button style in the installation GUI.
======================================================================
Release Highlights - Fixes
======================================================================
N/A
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Version 3.2.2 A02
Release Date: December 2002
======================================================================
Release Highlights - Features
======================================================================
N/A
======================================================================
Release Highlights - Fixes
======================================================================
* Correct an installation problem associated with the SNMP service.
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Version 3.2.2 A01
Release Date: November 2002
======================================================================
Release Highlights - Features
======================================================================
N/A
======================================================================
Release Highlights - Fixes
======================================================================
* Update the Server Administrator Instrumentation Service to correct
a problem related to system voltage threshold values.
* Update the Server Administrator Web server to correct a security
problem.
* Update the Server Administrator Diagnostic Service to correct a
problem with testing tape drives on Microsoft Windows operating
systems.
* Correct a problem with upgrading the Server Administrator Remote
Access Service.
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Version 3.2.3 A00
Release Date: October 2002
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Release Highlights - Features
======================================================================
* Add support for the PowerEdge 1655MC system.
* Add support for Dell OpenManage Remote Install.
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Release Highlights - Fixes
======================================================================
N/A
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Version 3.2.2 A00
Release Date: September 2002
======================================================================
Release Highlights - Features
======================================================================
* Add support for the PowerEdge 1600SC system.
======================================================================
Release Highlights - Fixes
======================================================================
N/A
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Version 3.2 A00
Release Date: August 2002
======================================================================
Release Highlights - Features
======================================================================
* Add support for Red Hat Linux 7.3 operating system
(kernel version 2.4.18-4 or higher).
* Add installation support of Broadcom SNMP agents for the Microsoft
Windows operating system.
* Enhance unattended installation to report results through an
installation log file.
* Enhance installation summary screen for Express Setup.
======================================================================
Release Highlights - Fixes
======================================================================
N/A
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Version 3.1.2 A00
Release Date: August 2002
======================================================================
Release Highlights - Features
======================================================================
* Add support for PowerEdge 600SC system.
======================================================================
Release Highlights - Fixes
======================================================================
N/A
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Version 3.1.1 A00
Release Date: August 2002
======================================================================
Release Highlights - Features
======================================================================
* Add support for PowerEdge 2600 system.
======================================================================
Release Highlights - Fixes
======================================================================
N/A
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Version 3.1 A00
Release Date: May 2002
======================================================================
Release Highlights - Features
======================================================================
* Install Dell OpenManage Array Manager console by default in Managed
Node express setup.
* Provide option to install Array Manager console in Managed Node
custom setup.
* Support installation of Intel SNMP agents on Microsoft Windows 2000
and Windows NT operating systems.
* Add context-sensitive help.
* Add support for Red Hat Linux Advanced Server 2.1.
======================================================================
Release Highlights - Fixes
======================================================================
N/A
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Version 3.0.2 A00
Release Date: April 2002
======================================================================
Release Highlights - Features
======================================================================
* Add support for PowerEdge 2650, 6600, and 6650 systems.
* Add remote access support under Dell OpenManage Server Administrator
for embedded remote access controllers.
======================================================================
Release Highlights - Fixes
======================================================================
N/A
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Version 3.0.1 A00
Release Date: February 2002
======================================================================
Release Highlights - Features
======================================================================
* Add support for PowerEdge 1650 and 4600 systems.
* Add remote access support under Server Administrator for DRAC III
cards.
======================================================================
Release Highlights - Fixes
======================================================================
N/A
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Version 3.0 A00
Release Date: December 2001
======================================================================
Release Highlights - Features
======================================================================
* Add Server Administrator support.
* Add upgrade and uninstallation capability for Server Administrator.
* Add Novell NetWare 6.0 support.
* Add Red Hat Linux 7.2 support.
* Expand unattended installation support for Microsoft Windows.
* Add unattended command line installation and uninstallation support
for Red Hat Linux.
* Add unattended uninstallation for Windows and NetWare operating
systems.
* Carry Microsoft Internet Explorer Version 5.5.
======================================================================
Release Highlights - Fixes
======================================================================
N/A
======================================================================
Information in this document is subject to change without notice.
(C) 2003-2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written
permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: "Dell," "PowerEdge," and "Dell
OpenManage" are trademarks of Dell Inc.; "Microsoft," "Windows,"
and "Windows NT" are registered trademarks of Microsoft Corporation;
"Novell" and "NetWare" are registered trademarks of Novell, Inc.;
"Intel" is a registered trademark of Intel Corporation; "Red Hat"
is a registered trademark of Red Hat, Inc.
Other trademarks and trade names may be used in this document to refer
to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade
names other than its own.
Server Administrator uses the OverLIB JavaScript library. This
library can be obtained from "www.bosrup.com".
October 2004
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.