The latest information is described in this README file.
1998/02/26
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Contents
1. Limitation
2. General notice
3. Notice about the local printer
4. Individual notice about each printer
5. Notice about the network printer (To the administrators)
6. Notice about thethe Paper Memory Utility(DFX-8500)
7. Notice about the NDS printers
8. Notice about the Windows shared printers
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1. Limitation
1-1. The printer connection environment of EPSON Status Monitor 2 is
different every OS.
(Explanation)
Refer to the following table.
OS local connection NetWare queue TCP/IP print
Windows95 Possible Possible Possible
WindowsNT3.51 Impossible Possible Possible
WindowsNT4.0 Possible Possible Possible
1-2."Job Status" doesn't work on WindowsNT3.51,NT4.0.
(Explanation)
"Job Status" doesn't work on WindowsNT3.51,WindowsNT4.0. If you
want to see job status on WindowsNT3.51, you can see by print
manager.
If you want to see job status on WindowsNT4.0, you can see by
printer folder.
1-3.When uninstalling, error (setup initialization error)sometimes is
occurred.
(Explanation)
When anti virus software (EX: Virus Buster) is working,uninstall
does not work. Execute uninstaller after stopping such software.
1-4.Printer information of Printer Status Window isn't shown for
local printer.
(Explanation)
EPSON Status Monitor 2 can not get Printer information form local
printer.EPSON Status Monitor 2 show information of network print
server.
1-5.Disk access occurs constantly on WindowsNT3.51.
(Explanation)
EPSON Status Monitor 2 save printer information. Printer
information is saved in Resistry. WindowsNT3.51 save Resistry
data to disk immediately. That is why disk access occurs
constantly.
1-6. When monitoring a Windows shared printer with WindowsNT4.0, the
number of jobs is not displayed on the view screen.
(Explanation)
With WindowsNT4.0, the number of shared printer jobs is not
displayed on the view screen. When you want to see the number
of Windows shared printer jobs, open the printer folder and double
click the icon of the printer the jobs of which you want to look at,
and check the number of print jobs.
1-7. When a NetWare shared printer is used in the remote printer mode,
monitoring can only be performed when connected at port 0.
(Explanation)
In the NetWare shared printer remote printer mode, only printers
connected to port number 0 can be monitored.
Use the control tool which is supplied with NetWare and check that
the port number is 0.
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2. General notice
You can take one solution even if more than tow solution are
written.
2-1.No printer can be monitored right after starting WindowsNT3.51
(Cold boot)
(Solution 1)
Log on once again, it will be resolved.
(Solution 2)
You need to wait to log on until disk access is finish.
2-2.(Only Windows95) When the EPSON TCP/IP Printing is working,
uninstaller is terminated.
(Solution)
You need to change not to use EPSON TCP/IP Printing by SETUP.EXE.
Refer following instruction.
(1)Execute SETUP.EXE (being in the \esm2 directory in the
default).
(2)Choose "No" at " EPSON TCP/IP Printing " .
(3)Reboot a system according to the message.
(4)Execute uninstaller once again.
2-3.During anti virus software is running, EPSON Status Monitor 2 may
not be installed.
(Solution)
Stop anti virus software before installing EPSON Status Monitor 2.
2-4.Even if you change target printer of "Print to (P)" in the
"detailed" tag of the property of the printer,
EPSON Status Monitor 2 continue to monitor the printer which was
set before you change.
(Solution 1)
Restart Main Window and the Background Monitoring of
EPSON Status Monitor 2.
(1)Restart Main Window.
(2)Choose "Background Monitoring" option from menu of "Setting
(S)".
(3)After choosing "stop monitoring now", the Background
Monitoring icon will disappear.
(4)Choose "Background Monitoring" once again and choose "monitor
now"
(5)Your change becomes effective and monitoring for new printer
is begun.
(Solution 2)
Reboot computer.
2-5.Do not uninstall "EBPrinter" by "EPSON Printer Utility Uninstall".
(Solution)
Don't check mark on "EBPrinter" on "Utility" tag of "EPSON
Printer Utility Uninstall".
2-6.If you monitor many printers on Main Window, memory caution
(lack of memory) may be occurred.
(Solution 1)
Increase enough disk space for virtual memory.
(Solution 2)
You should close Main Windows when you do not need to monitor
printers by Main Window.
2-7.During EPSON Status Monitor 2 is running, SCANDISK does not work
properly.
(Solution)
If you want to execute SCANDISK, you should stop all EPSON Status
Monitor 2 include Background monitoring.
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3. Notice about the local printer
You can take one solution even if more than tow solution are written.
3-1."Searching..." or "Unable to find printer" is displayed on Main
Window of EPSON Status Monitor 2.
(Solution)
Turn on the power of the printer before turning on the power of
the computer.
The attention : While printing, don't use "Refresh" command.
This command may make print slower.
3-2.The speed of the print has become late.
(Solution)
While printing, you don't start EPSON Status Monitor 2 newly.
This operation may make print slower.
3-3.communication error.
(Solution 1)
Choose "Enable bi-directional support this printer" on "the Spool
Settings" of printer property.
Important : Above-mentioned setting is sometimes changed by OS.
You need to confirm this setting once again.
(Solution 2)
Make sure power of the printer, Connection of cables and so on.
if you have communication error still, "Refresh" may resolve this
error.
The attention : While printing, don't use "Refresh" command. This
command may make print slower
3-4.Status do not change.
(Solution)
Make sure power of the printer, Connection of cables and so on.
if you have communication error still, "Refresh" may resolve this
error.
menu.
The attention : During printing don't use "the Refresh" command.
This command may make print slower
3-5.(Windows95) Communication error is occurred sometimes, when ECP
printer port is set.
(Solution)
Make change setting printer port. Make change setting of the
BIOS of the PC, too,
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4. Individual notice about each printer
You can take one solution even if more than tow solution are
written.
4-1.(Only DFX-8500) The changing to the consumable information of the
Status Windows is slow.
(Solution)
EPSON Status Monitor 2 get paper information from the printer.
Paper information is large. That is why it is slower than other
printer. Communication time is depends on the performance of the
PC, too.
4-2.(Only DFX-8500) When a PC's EPSON Status Monitor 2 display the
consumable information of DFX-8500 which is connected to local
port,EPSON Status Monitor 2 can not monitor this printer form the
other PC through network.
(Solution)
You should train to local user do not display the consumable
information always.
4-3.(Only DFX-8500) When you display the consumable information,
Printing speed become slower.
(Solution)
EPSON Status Monitor 2 is getting large data form printer. It
make slower. If you do not want to make slower, You should close
consumable information window.
4-4.(Only PAGE printer) When you monitor page printer through C82345*,
LPT1 write error is occurred..
(Solution)
Update to ROM Rev.TAG14B or later.(the last alphabet shows Rev.).
4-5.(Only PAGE printer,Windows95) Error is occurred when you print to
EPSON TCP/IP Printer.
(Solution)
Make shorter name of "Print to" column of Printer property.
EX:
//EPSPN_TCPIP_Printers//255.255.255.255(EPL-N2000)
====>
//EPSPN_TCPIP_Printers//255.255.255.255
4-6.(Only EPL-N1200/EPL-N2000, WindowsNT3.51)
If you print while monitoring printer status over a network from a
Windows NT 3.51 system, your document may not normally.
(Solution)
Remove that printer from the list of monitored printers in the
Status Monitor.
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5. Notice about the network printer (To the administrators)
You can take one solution even if more than tow solution are
written.
5-1.The general notice about the number of the PCs and monitoring
interval.
(Solution)
The network printer and each PC's EPSON Status Monitor 2
communicate directly. If communication become crowd,
communication error is occurred and status sometimes is
incorrect. In the case, reduce a monitoring PC or make a monitor
interval longer with the setting of EPSON Status Monitor 2.
5-2.The limitation on the number of the connections to the NetWare
queue
(Solution)
Connect one print server to one queue. Refer to the manual of
C82357*.
5-3.You can not monitor the printer which is connected NDS queue of
NetWare4.1X.
(Solution)
C82357* don't support NDS queue, When using NetWare4.1X, Set
bindery emulation to the server and connect with to bindery
queue.
5-4.You can not monitor NetWare queue printer beyond IPX router.
(Solution 1)
Default setting of IPX hops is 0. You can not monitor NetWare
queue printer beyond IPX router as this setting.Change the number
of the hops in SETUP.EXE. (In the default, it is \InstallDir\
setup.exe). If you set hops more than 0, Network traffic
increase. Also, at the WAN environment, a dial-up is
automatically connected and the expense sometimes occurs. You
should know this issue.
(Solution 2)
When all NetWare sharing printers can not be monitored with the
printer Main Window of EPSON Status Monitor 2, You may resolve by
"Refresh" command. If Background Monitoring have communication
error, you should make restart Background Monitoring.
5-5.When using EPSON Net! software which is accessory of C82357*,
NetWare sharing printer can not be monitored.
(Solution)
EPSON Net! and EPSON Status Monitor 2 do not work at the same
time.Execute EPSON Status Monitor 2 after stopping EPSON Net!.
5-6.When using EPSON Status Monitor 2, EPSON Net! software which is
accessory of C82357* does not work.
(Solution)
EPSON Net! and EPSON Status Monitor 2 do not work at the same
time.Execute EPSON Net! after stopping EPSON Status Monitor 2.
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6. Notice about the Paper Memory Utility(DFX-8500)
6-1.The Utility window takes more than 1 minute to open.
(Solution)
Delete unnecessary printer drivers to shorten this time.
6-2.A banner sheet is printed when you save paper memory information
to a NetWare printer.
(Solution)
Edit the capture portion of the NetWare login script to disable
banner printing. Please refer to the reference manual of your
operating system for other ways to turn off banner printing.
6-3.With WindowsNT4.0, an error message is displayed when the settings
are saved from the Paper Memory Utility.
(Solution)
Perform the settings again after waiting a while.
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7. Notice about the NDS printers
7-1.Limitations for monitoring NDS printers
When monitoring NDS printers, the client supplied by Novell must
be used.
When using WindowsNT: Novell IntranetWare Client for Windows NT
When using Windows95: Novell IntranetWare Client 32 for Windows 95
7-2.When a '"'character is used in NDS queue or context,Printer Status
Window can't monitor printer status.
(Explanation)
EPSON Status Monitor2 doses not support '"'character printer path.
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8.Notice about the Windows shared printers
8-1.Windows shared printers can not be monitored.
(Solution)
Check that the following settings have been performed.
i.Open the network computer properties of the computer which is
supplying the Windows shared printer and check that Microsoft
network shared service is set in the network setting.
ii.Check that the EPSON Status Monitor 2 in installed on the
computer which is supplying the Windows shared printer, and check
that the Windows shared printer item is set to monitor.
iii.Check that the MS shared printer is set to be monitored in the
EPSON Status Monitor 2 settings on the computer which uses the
Windows shared printer.
8-2.With WindowsNT4.0, when the Windows shared printer is set to
"monitor", if the EPSON Status Monitor 2 is started, the application
error window is displayed and the NetWare shared printer becomes
impossible to monitor.
(Solution)
With WindowsNT4.0, when the Windows shared printer is monitored, use
service pack 2 or higher.
8-3.With WindowsNT3.51/NT4.0, when the Windows shared printer is set to
"monitor", the NetWare shared printer becomes impossible to monitor.
(Solution)
Start the control panel service, stop the EPSON Printer Status Agent
service, and start the EPSON Status Monitor2.
After the EPSON Status Monitor 2 has started, restart the service.
This operation must be performed every time that WindowsNT3.51/NT4.0
is logged in to.
8-4.With WindowsNT3.51/NT4.0, when IntranetWare Client for NT is being
used, if you attempt to uninstall the EPSON Status Monitor 2, the
message "EPSON Status Monitor 2 currently in use. Can not be
uninstalled." and the uninstallation is not possible.
(Solution)
Use the explorer to delete the following files from the directory in
which the EPSON Status Monitor 2 is installed.
After deleting the files, delete the EPSON Status Monitor 2.
Even if these files are deleted, there is no problem with the operation
of the Novell IntranetWare Client for NT.
NETWIN16.DLL
CLNWIN16.DLL
LOCWIN16.DLL
NCPWIN16.DLL
NWIPXSPX.DLL
CLXWIN16.DLL
CALWIN16.DLL
8-5.(DFX-8500)When using the Paper Memory Utility, Windows shared printers
doesn't display in printer list.
(Solution)
Doesn't use the Paper Memory Utility in Windows shared printer.
Use the Paper Memory Utility in local connection, NetWare shared
printer or LPR printer.
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The mentioned company name, the product name are the brand or the
registered trademark of each company.
(C)SEIKO EPSON Corp.1997
END
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Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
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