The latest information is described in this README file. 1998/02/26 --------------------------------------------------------------------- Contents 1. Limitation 2. General notice 3. Notice about the local printer 4. Individual notice about each printer 5. Notice about the network printer (To the administrators) 6. Notice about thethe Paper Memory Utility(DFX-8500) 7. Notice about the NDS printers 8. Notice about the Windows shared printers --------------------------------------------------------------------- 1. Limitation 1-1. The printer connection environment of EPSON Status Monitor 2 is different every OS. (Explanation) Refer to the following table. OS local connection NetWare queue TCP/IP print Windows95 Possible Possible Possible WindowsNT3.51 Impossible Possible Possible WindowsNT4.0 Possible Possible Possible 1-2."Job Status" doesn't work on WindowsNT3.51,NT4.0. (Explanation) "Job Status" doesn't work on WindowsNT3.51,WindowsNT4.0. If you want to see job status on WindowsNT3.51, you can see by print manager. If you want to see job status on WindowsNT4.0, you can see by printer folder. 1-3.When uninstalling, error (setup initialization error)sometimes is occurred. (Explanation) When anti virus software (EX: Virus Buster) is working,uninstall does not work. Execute uninstaller after stopping such software. 1-4.Printer information of Printer Status Window isn't shown for local printer. (Explanation) EPSON Status Monitor 2 can not get Printer information form local printer.EPSON Status Monitor 2 show information of network print server. 1-5.Disk access occurs constantly on WindowsNT3.51. (Explanation) EPSON Status Monitor 2 save printer information. Printer information is saved in Resistry. WindowsNT3.51 save Resistry data to disk immediately. That is why disk access occurs constantly. 1-6. When monitoring a Windows shared printer with WindowsNT4.0, the number of jobs is not displayed on the view screen. (Explanation) With WindowsNT4.0, the number of shared printer jobs is not displayed on the view screen. When you want to see the number of Windows shared printer jobs, open the printer folder and double click the icon of the printer the jobs of which you want to look at, and check the number of print jobs. 1-7. When a NetWare shared printer is used in the remote printer mode, monitoring can only be performed when connected at port 0. (Explanation) In the NetWare shared printer remote printer mode, only printers connected to port number 0 can be monitored. Use the control tool which is supplied with NetWare and check that the port number is 0. --------------------------------------------------------------------- 2. General notice You can take one solution even if more than tow solution are written. 2-1.No printer can be monitored right after starting WindowsNT3.51 (Cold boot) (Solution 1) Log on once again, it will be resolved. (Solution 2) You need to wait to log on until disk access is finish. 2-2.(Only Windows95) When the EPSON TCP/IP Printing is working, uninstaller is terminated. (Solution) You need to change not to use EPSON TCP/IP Printing by SETUP.EXE. Refer following instruction. (1)Execute SETUP.EXE (being in the \esm2 directory in the default). (2)Choose "No" at " EPSON TCP/IP Printing " . (3)Reboot a system according to the message. (4)Execute uninstaller once again. 2-3.During anti virus software is running, EPSON Status Monitor 2 may not be installed. (Solution) Stop anti virus software before installing EPSON Status Monitor 2. 2-4.Even if you change target printer of "Print to (P)" in the "detailed" tag of the property of the printer, EPSON Status Monitor 2 continue to monitor the printer which was set before you change. (Solution 1) Restart Main Window and the Background Monitoring of EPSON Status Monitor 2. (1)Restart Main Window. (2)Choose "Background Monitoring" option from menu of "Setting (S)". (3)After choosing "stop monitoring now", the Background Monitoring icon will disappear. (4)Choose "Background Monitoring" once again and choose "monitor now" (5)Your change becomes effective and monitoring for new printer is begun. (Solution 2) Reboot computer. 2-5.Do not uninstall "EBPrinter" by "EPSON Printer Utility Uninstall". (Solution) Don't check mark on "EBPrinter" on "Utility" tag of "EPSON Printer Utility Uninstall". 2-6.If you monitor many printers on Main Window, memory caution (lack of memory) may be occurred. (Solution 1) Increase enough disk space for virtual memory. (Solution 2) You should close Main Windows when you do not need to monitor printers by Main Window. 2-7.During EPSON Status Monitor 2 is running, SCANDISK does not work properly. (Solution) If you want to execute SCANDISK, you should stop all EPSON Status Monitor 2 include Background monitoring. --------------------------------------------------------------------- 3. Notice about the local printer You can take one solution even if more than tow solution are written. 3-1."Searching..." or "Unable to find printer" is displayed on Main Window of EPSON Status Monitor 2. (Solution) Turn on the power of the printer before turning on the power of the computer. The attention : While printing, don't use "Refresh" command. This command may make print slower. 3-2.The speed of the print has become late. (Solution) While printing, you don't start EPSON Status Monitor 2 newly. This operation may make print slower. 3-3.communication error. (Solution 1) Choose "Enable bi-directional support this printer" on "the Spool Settings" of printer property. Important : Above-mentioned setting is sometimes changed by OS. You need to confirm this setting once again. (Solution 2) Make sure power of the printer, Connection of cables and so on. if you have communication error still, "Refresh" may resolve this error. The attention : While printing, don't use "Refresh" command. This command may make print slower 3-4.Status do not change. (Solution) Make sure power of the printer, Connection of cables and so on. if you have communication error still, "Refresh" may resolve this error. menu. The attention : During printing don't use "the Refresh" command. This command may make print slower 3-5.(Windows95) Communication error is occurred sometimes, when ECP printer port is set. (Solution) Make change setting printer port. Make change setting of the BIOS of the PC, too, --------------------------------------------------------------------- 4. Individual notice about each printer You can take one solution even if more than tow solution are written. 4-1.(Only DFX-8500) The changing to the consumable information of the Status Windows is slow. (Solution) EPSON Status Monitor 2 get paper information from the printer. Paper information is large. That is why it is slower than other printer. Communication time is depends on the performance of the PC, too. 4-2.(Only DFX-8500) When a PC's EPSON Status Monitor 2 display the consumable information of DFX-8500 which is connected to local port,EPSON Status Monitor 2 can not monitor this printer form the other PC through network. (Solution) You should train to local user do not display the consumable information always. 4-3.(Only DFX-8500) When you display the consumable information, Printing speed become slower. (Solution) EPSON Status Monitor 2 is getting large data form printer. It make slower. If you do not want to make slower, You should close consumable information window. 4-4.(Only PAGE printer) When you monitor page printer through C82345*, LPT1 write error is occurred.. (Solution) Update to ROM Rev.TAG14B or later.(the last alphabet shows Rev.). 4-5.(Only PAGE printer,Windows95) Error is occurred when you print to EPSON TCP/IP Printer. (Solution) Make shorter name of "Print to" column of Printer property. EX: //EPSPN_TCPIP_Printers//255.255.255.255(EPL-N2000) ====> //EPSPN_TCPIP_Printers//255.255.255.255 4-6.(Only EPL-N1200/EPL-N2000, WindowsNT3.51) If you print while monitoring printer status over a network from a Windows NT 3.51 system, your document may not normally. (Solution) Remove that printer from the list of monitored printers in the Status Monitor. --------------------------------------------------------------------- 5. Notice about the network printer (To the administrators) You can take one solution even if more than tow solution are written. 5-1.The general notice about the number of the PCs and monitoring interval. (Solution) The network printer and each PC's EPSON Status Monitor 2 communicate directly. If communication become crowd, communication error is occurred and status sometimes is incorrect. In the case, reduce a monitoring PC or make a monitor interval longer with the setting of EPSON Status Monitor 2. 5-2.The limitation on the number of the connections to the NetWare queue (Solution) Connect one print server to one queue. Refer to the manual of C82357*. 5-3.You can not monitor the printer which is connected NDS queue of NetWare4.1X. (Solution) C82357* don't support NDS queue, When using NetWare4.1X, Set bindery emulation to the server and connect with to bindery queue. 5-4.You can not monitor NetWare queue printer beyond IPX router. (Solution 1) Default setting of IPX hops is 0. You can not monitor NetWare queue printer beyond IPX router as this setting.Change the number of the hops in SETUP.EXE. (In the default, it is \InstallDir\ setup.exe). If you set hops more than 0, Network traffic increase. Also, at the WAN environment, a dial-up is automatically connected and the expense sometimes occurs. You should know this issue. (Solution 2) When all NetWare sharing printers can not be monitored with the printer Main Window of EPSON Status Monitor 2, You may resolve by "Refresh" command. If Background Monitoring have communication error, you should make restart Background Monitoring. 5-5.When using EPSON Net! software which is accessory of C82357*, NetWare sharing printer can not be monitored. (Solution) EPSON Net! and EPSON Status Monitor 2 do not work at the same time.Execute EPSON Status Monitor 2 after stopping EPSON Net!. 5-6.When using EPSON Status Monitor 2, EPSON Net! software which is accessory of C82357* does not work. (Solution) EPSON Net! and EPSON Status Monitor 2 do not work at the same time.Execute EPSON Net! after stopping EPSON Status Monitor 2. --------------------------------------------------------------------- 6. Notice about the Paper Memory Utility(DFX-8500) 6-1.The Utility window takes more than 1 minute to open. (Solution) Delete unnecessary printer drivers to shorten this time. 6-2.A banner sheet is printed when you save paper memory information to a NetWare printer. (Solution) Edit the capture portion of the NetWare login script to disable banner printing. Please refer to the reference manual of your operating system for other ways to turn off banner printing. 6-3.With WindowsNT4.0, an error message is displayed when the settings are saved from the Paper Memory Utility. (Solution) Perform the settings again after waiting a while. --------------------------------------------------------------------- 7. Notice about the NDS printers 7-1.Limitations for monitoring NDS printers When monitoring NDS printers, the client supplied by Novell must be used. When using WindowsNT: Novell IntranetWare Client for Windows NT When using Windows95: Novell IntranetWare Client 32 for Windows 95 7-2.When a '"'character is used in NDS queue or context,Printer Status Window can't monitor printer status. (Explanation) EPSON Status Monitor2 doses not support '"'character printer path. --------------------------------------------------------------------- 8.Notice about the Windows shared printers 8-1.Windows shared printers can not be monitored. (Solution) Check that the following settings have been performed. i.Open the network computer properties of the computer which is supplying the Windows shared printer and check that Microsoft network shared service is set in the network setting. ii.Check that the EPSON Status Monitor 2 in installed on the computer which is supplying the Windows shared printer, and check that the Windows shared printer item is set to monitor. iii.Check that the MS shared printer is set to be monitored in the EPSON Status Monitor 2 settings on the computer which uses the Windows shared printer. 8-2.With WindowsNT4.0, when the Windows shared printer is set to "monitor", if the EPSON Status Monitor 2 is started, the application error window is displayed and the NetWare shared printer becomes impossible to monitor. (Solution) With WindowsNT4.0, when the Windows shared printer is monitored, use service pack 2 or higher. 8-3.With WindowsNT3.51/NT4.0, when the Windows shared printer is set to "monitor", the NetWare shared printer becomes impossible to monitor. (Solution) Start the control panel service, stop the EPSON Printer Status Agent service, and start the EPSON Status Monitor2. After the EPSON Status Monitor 2 has started, restart the service. This operation must be performed every time that WindowsNT3.51/NT4.0 is logged in to. 8-4.With WindowsNT3.51/NT4.0, when IntranetWare Client for NT is being used, if you attempt to uninstall the EPSON Status Monitor 2, the message "EPSON Status Monitor 2 currently in use. Can not be uninstalled." and the uninstallation is not possible. (Solution) Use the explorer to delete the following files from the directory in which the EPSON Status Monitor 2 is installed. After deleting the files, delete the EPSON Status Monitor 2. Even if these files are deleted, there is no problem with the operation of the Novell IntranetWare Client for NT. NETWIN16.DLL CLNWIN16.DLL LOCWIN16.DLL NCPWIN16.DLL NWIPXSPX.DLL CLXWIN16.DLL CALWIN16.DLL 8-5.(DFX-8500)When using the Paper Memory Utility, Windows shared printers doesn't display in printer list. (Solution) Doesn't use the Paper Memory Utility in Windows shared printer. Use the Paper Memory Utility in local connection, NetWare shared printer or LPR printer. --------------------------------------------------------------------- The mentioned company name, the product name are the brand or the registered trademark of each company. (C)SEIKO EPSON Corp.1997 ENDDownload Driver Pack
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