----------------------------------------------------------------------------
#9 HAWKEYE FOR WINDOWS
FOR THE DELL DIMENSION P75/P90
----------------------------------------------------------------------------
This file contains the latest information about this version of
#9 HawkEye for Windows and other pertinent information that
may not be contained in the documentation or on-line Help.
----------------------------------------------------------------------------
CONTENTS
----------------------------------------------------------------------------
CONTACTING NUMBER NINE COMPUTER CORPORATION
SOFTWARE UPGRADES
USING THE NUMBER NINE BULLETIN BOARD SERVICE (BBS)
FONT SETTINGS
ENABLING ENERGY SAVER
PERFORMANCE ENHANCEMENTS
TROUBLESHOOTING
NETWORK INSTALLATIONS
SYSTEM ADMINISTRATOR OVERRIDE
OTHER PROBLEMS
----------------------------------------------------------------------------
CONTACTING NUMBER NINE COMPUTER CORPORATION
----------------------------------------------------------------------------
Technical Support (USA)
8:00 AM to 6:00 PM, EST/EDT, Mon.-Fri.
Phone: (617) 674-8595
Please be prepared with as much information about your Dell system
as possible.
Fax: (617) 674-2919
Please send fax inquiries to the attention of Technical Support.
* * *
Sales / Marketing (USA)
8:30 AM to 6:00 PM, EST/EDT, Mon.-Fri.
Phone: (617) 674-0009
Fax: (617) 674-2919
Please send fax inquiries to the attention of Sales
* * *
European Technical Support and Sales (Germany)
Phone: +49 89 614 491 0
Fax: +49 89 614 491 99
* * *
Mail (USA)
NUMBER NINE COMPUTER CORPORATION
18 HARTWELL AVENUE
LEXINGTON, MA 02173
USA
* * *
MAIL (EUROPEAN OFFICE)
NUMBER NINE COMPUTER GMBH
INSELKAMMERSTR. 10
82008 UNTERHACHING B. MUNCHEN
GERMANY
----------------------------------------------------------------------------
SOFTWARE UPGRADES
----------------------------------------------------------------------------
Even though you may have just received your Number Nine software,
newer versions may be available. Free upgrades are provided to
all Number Nine customers on the Number Nine Bulletin Board
System (BBS).
To see if you have the latest version, compare the version number
of your software (this is version 2.38) with the version number of
the corresponding software on the BBS.
----------------------------------------------------------------------------
USING THE NUMBER NINE BBS
----------------------------------------------------------------------------
(USA)
Dial: (617) 862-7502
Baud Rates: Up to 14,400 baud
Compression: HST, v.32 and v.42 supported
Modem Setup: 8 data bits, 1 stop bit, no parity
Required: PKUNZIP 2.04g to decompress files
(EUROPEAN OFFICE)
Dial: + 49 89 614 491 66
Baud Rates: Up to 14,400 baud
Compression: HST, v.32 and v.42 supported
Modem Setup: 8 data bits, 1 stop bit, no parity
Required: PKUNZIP 2.04g to decompress files
The BBS has a separate file area for each Number Nine product.
The latest driver updates can be found in each product's file
area, and files of general interest (shareware, etc.) can be
found in the General library. An E-mail system is available
for technical questions about Number Nine products or about
the BBS in general. A complete listing of available files can
be downloaded by invoking the "Download List of Files" command
from any file library menu.
On the US BBS, RIP graphics are supported, and a RIP compatible
terminal program is available in the General library (RIPTM154.ZIP).
Many files are self-extracting, but some files will require the
latest version of PKUNZIP to decompress. PKUNZIP is available
in the General library (filename PKZ204G.EXE), and can also be
found on most on-line services such as Compuserve and America
Online.
----------------------------------------------------------------------------
FONT SETTINGS
----------------------------------------------------------------------------
In Resolution Exchange, the name of the 'Font Settings' menu has
been changed to 'Options'. To change the size of your Windows
system fonts:
1. Click on the Options menu.
Click on 'Automatic Association' to display LARGE fonts at
resolutions of 1024 x 768 and higher, and SMALL fonts at
resolutions of 800 x 600 and lower.
To display SMALL fonts at ALL resolutions, click on '96 DPI'
in the Specific Font Size section.
To display LARGE fonts at ALL resolutions, click on '120 DPI'
in the Specific Font Size section.
2. Click 'OK' to exit and save your changes; click 'Cancel' to
exit without saving your changes.
----------------------------------------------------------------------------
ENABLING ENERGY SAVER
----------------------------------------------------------------------------
IMPORTANT: If you use Energy Saver with a monitor that does not meet the
necessary VESA power management specifications, the monitor can be damaged.
Please consult your monitor's documentation.
1) To enable Energy Saver:
You can enable Energy Saver in the Monitor Selection window either
during Setup or with the Monitor Adjustment utility (under the Monitor
menu).
In the Monitor Selection window:
a) If the monitor you selected is listed under Monitor Models AND is
VESA power management compliant, then Energy Saver will be
automatically enabled.
b) If you selected 'Generic Monitor' from the Monitor Models list and
clicked on the 'OK' button, then a second Monitor Selection window
(for maximum monitor resolution selection) will appear.
Click on the 'Supports VESA Power Management' option button (at the
bottom of the window, below the Resolutions list) to enable Energy
Saver.
2) To turn Energy Saver ON or OFF and set delays for Screen Saver and
Energy Saver:
a) Please read the Energy Saver section within #9 HawkEye Control
Panel Help (HawkEye Features).
b) Double click on the Energy Saver icon in the #9 Control Panel to
access the Energy Saver controls.
----------------------------------------------------------------------------
TROUBLESHOOTING
----------------------------------------------------------------------------
Problem:
Your monitor is not listed in the Monitor Selection utility.
Solution:
Please choose 'Generic Monitor'. This will not affect the performance of
your monitor.
* * *
Problem:
Your NEC 5FGE monitor is an Energy Saver monitor, but within the HawkEye
Energy Saver window under 'Energy Saver' the text reads:
"The monitor selected does not support the
VESA power management specification."
Solution:
The NEC 5FGE monitor was NOT Energy Saver compliant for its first 6 months
of manufacture. Therefore, to prevent damage to early non-Energy Saver 5FGE
monitors, Energy Saver is disabled for this monitor.
However, 5FGE owners CAN enable Energy Saver but should read the following
first.
To determine whether or not your NEC 5FGE is an Energy Saver version,
look at the part number (on the bottom of the monitor near the back).
- P/N JC1731VMA-2 is NOT an Energy Saver monitor.
- P/N JC1731VMA-3 IS an Energy Saver monitor.
Owners of P/N JC1731VMA-3 NEC 5FGE monitors may safely enable Energy
Saver by
a) choosing 'Generic Monitor' in the Monitor Selection window and
b) clicking on the 'Supports VESA Power Management' option button (at
the bottom of the 2nd Monitor Selection window, below the Resolutions
list).
For further information about Energy Saver, please read the ENABLING ENERGY
SAVER section near the top of this README.TXT.
* * *
Problem:
When you double click on icons in the #9 HawkEye Control Panel
they blink but nothing happens.
Solution:
Close one or more other open applications to free up memory.
* * *
Problem:
The output from a video playback card (that uses your system loop through
connector) is missing or corrupted.
Solution:
Your system supports the loop through connector at 640 X 480 by 256 color
resolution. However, at power up the feature connector is not enabled.
A DOS utility called FCON.EXE is provided on Software Support Diskette 1
that will enable loop through. If you need this program, copy it from the
diskette into the Windows directory on your hard drive. This file is not
copied as part of running setup.
To ENABLE Trio loop through:
- In DOS, move to your Windows directory.
- At the DOS prompt
type: 9reset <Enter>
type: fcon e p <Enter>
- Start Windows
To DISABLE Trio loop through:
- In DOS, move to your Windows directory.
- At the DOS prompt, type: fcon d <Enter>
- Start Windows
!!!NOTE TO 2 MEGABYTE TRIO USERS!!!
The FCON.EXE utility enables loop through by configuring your two
megabyte #9GXE64 TRIO as if it had only one megabyte of video memory.
This reduces the number of higher resolutions available.
To reconfigure your card for two megabyte operation (and re-enable
higher resolutions) you will need to re-boot your computer. FCON with
the D option will disable loop through, but will not reconfigure the
card for two megabytes.
Watchit Pro TV Board Users:
- You may need to experiment with moving data rate jumper
HDR2 (on the Watchit Pro TV board).
- You may also need to change Watchit's Overlay Color Key to a
color that allows the video to display properly.
Consult your Watchit Pro documentation or contact New Media
Graphics technical support for further information.
ReelMagic Users:
Consult your ReelMagic documentation or contact Sigma Designs
technical support for further information.
* * *
Problem:
During installation with SETUP, the following error is
displayed (possibly several times):
Compression Error: Unable to locate Destination file.
Solution:
This error is displayed when the amount of disk space is
insufficient to install the Number Nine software. SETUP
currently requires about 2.5MB of disk space on the disk
containing Windows.
Note: If you are upgrading a previous version of HawkEye, you
can increase the amount of available disk space by deleting
all the files in the NUMBER9 directory (a subdirectory in
your WINDOWS directory).
* * *
Problem:
The Program Manager appears briefly when you start Windows,
then Windows exits to DOS.
Solution:
1. There may be a problem with the #9 HawkEye Control Panel. The
Control Panel is loaded when Windows is started, so a problem
could occur after the Windows driver has been loaded and the
Program Manager (or another Windows shell) is presented.
To prevent HawkEye from loading when Windows is started, delete
the reference to HawkEye from the "load=" line in the [windows]
section of the WIN.INI file in the WINDOWS directory. This will
determine whether the problem is with the HawkEye Control Panel,
or other software. The line will look something like this:
load=c:\WINDOWS\NUMBER9\HAWKEYE.EXE nwpopup.exe
Delete WINDOWS\NUMBER9\HAWKEYE.EXE from the line, then exit
Windows. If the problem persists when you restart Windows, see
Solution 2, following.
2. The HawkEye configuration file (HAWKEYE.INI) may be corrupted.
In this case, rename HAWKEYE.INI in the WINDOWS directory to
HAWKSAVE.INI (for future reference), then copy HAWKEYE.INI from
the #9GXE64 Windows Installation Disk to the WINDOWS directory.
This reinstates the original HawkEye configuration.
* * *
Problem:
Your monitor resolution is not the resolution you selected.
Solution:
Resolution Exchange (in #9 HawkEye for Windows program group)
must be used to change the resolution. This changes the
resolution in the #9GXE64 configuration file, which determines
what your monitor resolution will be. If you used
MS Windows Setup to select a display driver with a different
resolution/color depth configuration, that configuration
is not used unless it matches the configuration in the
#9GXE64 configuration file.
To use Resolution Exchange to change the resolution:
1. Press the hot key you assigned to Resolution Exchange or
double click on the Resolution Exchange icon in the HawkEye
for Windows program group in the Windows Program Manager.
2. Click on a Colors option button to select color depth.
3. Select a resolution.
Be sure you select a resolution your monitor supports.
4. Click 'OK'.
5. Restart Windows.
* * *
Problem:
Resolution Exchange displays the following message:
"There was an error opening the configuration file."
Solution:
The #9GXE64 configuration file could be corrupted. To restore the
#9GXE64 configuration file to its original settings, run 9RESET.EXE
per the following instructions:
Note: 9RESET.EXE was placed in your WINDOWS directory when you
installed the Number Nine Windows driver with SETUP.
1. Exit Windows.
2. Move to the WINDOWS directory.
3. At the DOS prompt, type: 9RESET and press [Enter].
This sets your #9GXE64 to 640x480 by 256 color resolution at 60Hz.
If your monitor supports higher resolutions, restart Windows and use
Resolution Exchange to select a higher resolution.
* * *
Problem:
You receive one of the following error messages:
Failed to find the #9GXE64 board!
Hit any key to continue.
or
SETUP is operational only when a #9 graphics board
is present. Please be sure your #9 graphics board is
properly installed before you try to use SETUP or
any other HawkEye feature.
Solution:
You probably have a memory manager in your system that has
remapped the video BIOS. Memory managers often do this because it
increases the amount of DOS memory space. However, when the GXE64
signature in the video BIOS is remapped, GXE64 software is unable
to identify your system's video adapter.
ROM remapping should be excluded from the C000-C7FF address range.
To exclude the address range, add the following option to the
memory manager driver command line in the CONFIG.SYS file in your
root directory:
X=C000-C7FF
For QEMM386.EXE the line should look something like this:
DEVICE=QEMM386.SYS X=C000-C7FF
For EMM386.EXE the line should look something like this:
DEVICE=C:\DOS\EMM386.EXE X=C000-C7FF
Consult your memory manager's documentation for more information
about excluding the C000-C7FF address range.
* * *
Problem:
1. The Windows logo appears, then the screen becomes black and
your system hangs or exits to DOS.
2. Text is garbled, icons are corrupted and/or 'holes' appear on
your screen.
3. Windows pull-down menus corrupt the screen.
Solution:
Another device in your system, such as a modem or tablet, is
using the same IO address as your system video, COM 4 I/O port at 2E8H.
Move the other device to a different COM port location.
* * *
Problem:
In Quark Express, floating menus or toolbars appear in the center of
your screen.
Solution:
Use Place Windows to center message windows in your virtual
desktop.
1. Double click on the #9 HawkEye Control Panel icon, then
double click on the Place Windows icon.
2. Click on the 'Virtual' button in the 'Messages In' section.
3. Click 'OK'.
* * *
Problem:
After a monitor is chosen in Monitor List, Monitor Adjustment
shows a different refresh rate than the one saved.
Solution:
Monitor Adjustment allows the user to choose higher refresh
rates because monitors often support slightly higher refresh
rates than stated in their specifications. The Test feature
in Monitor Adjustment allows the user to test these refresh
rates before using them, so that their monitor is not damaged
by non-supported refresh rates.
* * *
Problem:
When using Energy Saver, the monitor goes into Energy Saver
mode instead of Screen Saver mode.
Solution:
Some monitors respond to the blank screen of Screen Saver mode
by setting themselves to Energy Saver mode. This is a feature of
your monitor. Please reference your monitor's user manual for more
information.
* * *
Problem:
When using a 256 color background, closing Microsoft Art Gallery
may leave an overlaid 16 color "shadow".
Solution:
In Windows Control Panel under Desktop select a desktop pattern
other than 'none'.
* * *
Problem:
Very small lines flash on the screen at monitor resolution 640x480,
65,536 colors, virtual resolution 2048x480 and refresh rate of 76Hz.
Solution:
Reduce the refresh rate at this virtual resolution.
* * *
Problem:
When running Knowledge Adventure 3D-Dinosaur Adventure, Knowledge Adventure
Speed, or Knowledge Adventure Undersea Adventure, no video is present.
Solution:
The file UNDOCVGA.EXE is included on your Windows disk. Run UNDOCVGA.EXE and
try running the game again. Please call Number Nine Technical Support if
necessary.
* * *
Problem:
Some systems may exhibit a slight shimmer at 1152x864 with 256 colors at
60 Hz.
Solution:
If the horizontal refresh rate is increased above 60Hz (in Monitor
Adjustment), the shimmer disappears.
----------------------------------------------------------------------------
OTHER PROBLEMS
----------------------------------------------------------------------------
Software sometimes does not perform consistently across all
resolutions and color depths. If you experience a persistent
problem for which you cannot determine a cause or solution, try
switching to a different resolution with Resolution Exchange.
If you have a problem that is not described in this file or is
unresolved when you try the suggested solutions, please call
Number Nine Technical Support at (617) 674-8595, from 8:00 AM to
6:00 PM, EST/EDT, Monday through Friday. Please be prepared with
as much information about your Dell system as possible. Our Fax number
is (617) 674-2919. Please send all fax inquiries to the attention
of Technical Support.
The #9 HawkEye Control Panel can be run from either the #9GXE64
Windows Driver or the VGA windows driver.
If you are unable to install the #9 Hawkeye Windows Driver, run
MS Windows Setup from DOS and select VGA as the display type.
If you are unable to run Windows in VGA mode, the problem is
most likely with Windows, and not with the #9 Hawkeye Windows driver.
----------------------------------------------------------------------------
(C) COPYRIGHT 1995, NUMBER NINE COMPUTER CORPORATION
----------------------------------------------------------------------------
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.