Intel(R) DIAGS Release Notes ============================ November 1, 2004 DISCLAIMER ========== This software is furnished under license and may only be used or copied in accordance with the terms of the license. The information in this manual is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by Intel Corporation. Intel Corporation assumes no responsibility or liability for any errors or inaccuracies that may appear in this document or any software that may be provided in association with this document. Except as permitted by such license, no part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means without the express written consent of Intel Corporation. Contents ======== - OVERVIEW - NOTES - INSTALLATION - CUSTOMER SUPPORT - LEGAL OVERVIEW ======== Intel's diagnostic software lets you test the adapter to see if there are any problems with the adapter hardware, the cabling, or the network connection. You can also use diagnostics to isolate problems during troubleshooting. DIAGS is a single program that operates identically under multiple operating systems. These utilities are designed to test hardware operation and confirm the adapter's ability to communicate with another adapter in the same network, primarily confirming cabling. They should not be used to judge performance. They can test the adapter whether or not there is a responder on the network. In order to do a thorough test, however, you should set-up a second system on the network as a responder prior to starting a test. NOTES ===== - In general for any OS this utility may unload (or set to idle) the drivers for the adapters selected through this utility, if they were loaded. Installation ============= INSTALLING THE TOOLS ON MICROSOFT WINDOWS(R) ============================================ The tools driver can be installed on all versions of Windows since Windows 2000. The tools driver for the 32-bit versions of Windows are in the Win32 directory on the CD. The tools driver for the 64-bit versions of Windows are in the Win64 (Itanium) or Win64e (x64) directory on the CD. To install the tools' drivers on Windows, run install.bat from the appropriate directory on the CD. Although the tools are not installed with install.bat, the driver that the tools require is copied into the local machine Windows driver directory. To run the tools, launch a Command Prompt window from the Windows Start Menu. Go to the media and directory where the tools are located and run the tools. The readme files for each tool are found in the same directory as the tools. These tools can be manually installed on the local hard drive in any directory. The tool uses its own driver file (not the same as the system network driver). If the driver sys file already exists in the drivers directory, install.bat may fail to copy. The /y switch to install.bat will override and copy the driver file regardless. However, this can be dangerous if an older version of the driver is being used by another application such as PROset for Device Manager. If a driver is already present in the drivers directory, try running the tool from the command prompt. If it runs, then the driver is fine. The tool will not run if the driver version present does not match the driver version expected. Note that for Windows Vista, the user must have access to the %systemroot%\system32\drivers directory. Only the administrator account has these privileges. The user must be logged in as administrator or "run as" administrator all tools on this OS. Note that on Windows, any device that is disabled in device manager will not be accessible by tools due to no memory resources. You would get an error code 0xC86A800E. To solve this problem, you can do one of the following: 1) Re-enable the device in device manager. Never disable this device when using tools. 2) Install an NDIS device driver for the device and make sure that it does not have a yellow or red bang by it in device manager. 3) Delete the device from device manager and restart the system. The install new hardware wizard should appear on next reboot. Do not cancel this. Just move the window aside and run the tool(s). Generally, you can click "cancel" on the wizard but there are some cases where Windows will disable the memory resources causing you to get back into the same state. INSTALLING THE TOOLS ON EFI ============================== The tools support Intel EFI v1.10 for EFI32 (x86), EFI64E (x64), and EFI64 (Itanium). The tools for EFI directory on the CD and can be differentiated by the 32, 64, or 64E in the tools' filenames. There is no installation required for EFI tools. The tools can simply be copied to the drive that they will run from. Note that while EFI supports USB drives, there may be issues running tools from the USB drive. Whether or not there are issues are BIOS specific. If issues are experienced, the tool should be run from hard disk instead. INSTALLING THE TOOLS ON DOS =========================== The tools support various DOS versions from Windows XP DOS (reached by creating a DOS boot disk in the explorer GUI) to FreeDOS. There is no installation required for DOS tools. The tools can simply be copied from the DOS directory on the CD to the drive that they will run from. It is expected that the tools have a clean boot environment. The tools will not run with memory managers and/or DOS networking drivers loaded. The tools expect that they have full, unlimited control of the hardware. The tools *WILL NOT* run properly if EMM386 is present. The tools run in protected mode, 32-bit DOS. Therefore, they will may not be compatible with any TSR programs. INSTALLING THE TOOLS ON LINUX ============================== In order to run tools on Linux, a driver stub must be built and installed on the system. This driver is not related to the network device driver that is used to run the network during live traffic. It is a separate driver used explicitly for tools. Due to the nature of Linux with the number of kernels that can exist, we provide source for the driver module and an install script to build/install it. The tools support Linux distributions based on kernels v2.4.x or v2.6.x. Validation is done primarily on RedHat/Fedora/Suse based distributions. Configured kernel source that matches the currently installed kernel is required. A working GCC is also required. There are some versions of GCC that had a bug which did not support unnamed structures. These versions of GCC are not supported. If you have compilation errors, try updating your version of GCC. If you have linker errors when installing the driver, you should update your kernel - download the latest stable off www.kernel.org and build/install it. Note that Fedora core 5 does not ship with Kernel source. You must download, install, and configure the source in order to get the tools' driver built on this OS. Installing the kernel source RPM does not solve the problem. This is the installation procedure: 1. Log in as root and create a temporary directory to build the Intel(R) PRO Network Connection Tools driver. 2. Copy ‘install’ and ‘iqvlinux.tar.gz’ to the temporary directory. There are 3 versions of Linux supported: Linux32 (x86), Linux64e (x64), and Linux64 (Itanium). Copies of the above files exist in the appropriate directory for your platform. 3. CD to the temporary directory and run ‘./install.’ The driver has been installed now, so the files in the temporary directory can be removed. 4. Copy the tools that you want to use from the appropriate directory of the CD. CUSTOMER SUPPORT ================ - Main Intel web support site: http://support.intel.com - Network products information: http://www.intel.com/network - Worldwide access: Intel has technical support centers worldwide. Many of the centers are staffed by technicians who speak the local languages. For a list of all Intel support centers, the telephone numbers, and the times they are open, visit http://www.intel.com/support/9089.htm. - Telephone support: US and Canada: 1-916-377-7000 (7:00 - 17:00 M-F Pacific Time) Legal / Disclaimers =================== Copyright (C) 2002-2006, Intel Corporation. All rights reserved. Intel Corporation assumes no responsibility for errors or omissions in this document. Nor does Intel make any commitment to update the information contained herein. * Other product and corporate names may be trademarks of other companies and are used only for explanation and to the owners' benefit, without intent to infringe.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.