3Com (R) Corporation
EtherDisk (R) Diskette for the
3C90X Fast EtherLink XL/EtherLink XL Bus Master NIC Family
Technical Support
3Com offers worldwide product support 24 hours a day,7 days a week, through
the following online systems:
World Wide Web site
3Com FTP site
3Com Bulletin Board Service (3Com BBS)
3ComFacts automated fax service
World Wide Web Site
-------------------
Access the latest networking information on the 3Com Corporation World Wide
Web site by entering the URL into your Internet browser:
http://www.3com.com/
This service provides access to online support information such as technical
documentation and software library, as well as support options ranging from
technical education to maintenance and professional services.
3Com FTP Site
-------------
Download drivers, patches, and software across the Internet from the 3Com
public FTP site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your
FTP client:
Hostname: ftp.3com.com (or 192.156.136.12)
Username: anonymous
Password: <your Internet e-mail address>
A user name and password are not needed with Web browser software such as
Netscape Navigator and Internet Explorer.
3Com Bulletin Board Service (3ComBBS)
-------------------------------------
The 3Com BBS contains patches, software, and drivers for 3Com products.
This service is available through analog modem or digital modem (ISDN)
24 hours a day, 7 days a week.
Access by Analog Mode
----------------------
To reach the service by modem, set your modem to 8 data bits, no parity,
and 1 stop bit. Call the telephone number nearest you:
Country Data Rate Telephone Number
------- --------- ----------------
Australia Up to 14,400 bps 61 2 9955 2073
Brazil Up to 14,400 bps 55 11 5181 9666
France Up to 14,400 bps 33 1 6986 6954
Germany Up to 28,800 bps 4989 62732 188
Hong Kong Up to 14,400 bps 852 2537 5601
Italy Up to 14,400 bps 39 2 27300680
Japan Up to 14,400 bps 81 3 3345 7266
Mexico Up to 28,800 bps 52 5 520 7835
P.R. of China Up to 14,400 bps 86 10 684 92351
Taiwan, R.O.C. Up to 14,400 bps 886 2 377 5840
U.K. Up to 28,800 bps 44 1442 438278
U.S.A. Up to 53,333 bps 1 847 262 6000
Access by Digital Modem
-----------------------
ISDN users can dial in to the 3Com BBS using a digital modem
for fast access up to 56 Kbps. To access the 3Com BBS using
ISDN, use the this number: 1 847 262 6000
3ComFacts Automated Fax Service
-------------------------------
The 3ComFacts automated fax service provides technical articles, diagrams,
and troubleshooting instructions on 3Com products 24 hours a day, 7 days
a week. Call 3ComFacts using your Touch-Tone telephone: 1 408 727 7021
Support from Your Network Supplier
----------------------------------
If additional assistance is required, contact your network supplier. Many
suppliers are authorized 3Com service partners who are qualified to provide
a variety of services, including network planning, installation, hardware
maintenance, application training, and support services.
When you contact your network supplier for assistance,
have the following information ready:
1. Product model name, part number, and serial number
2. A list of system hardware and software, including revision levels
3. Diagnostic error messages
4. Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following
section on how to contact 3Com.
Support from 3Com
-----------------
If you are unable to obtain assistance from the 3Com online technical
resources or from your network supplier, 3Com offers technical telephone
support services. To find out more about your support options, please call
the 3Com technical telephone support phone number at the location nearest
you.
When you contact 3Com for assistance, have the following
information ready:
1. Product model name, part number, and serial number
2. A list of system hardware and software, including revision levels
3. Diagnostic error messages
4. Details about recent configuration changes, if applicable
Below is a list of worldwide technical telephone support numbers:
Country Telephone Number
-------------------------------------------------
ASIA PACIFIC RIM
-------------------------------------------------
Australia 1 800 678 515
China
From anywhere in China 86 21 6350 1590
From Shanghai 10 800 3656
Hong Kong 800 933 486
India 61 2 9937 5085
Indonesia 001 800 61 009
Japan 0031 61 6439
Malaysia 1800 801 777
New Zealand 0800 446 398
Pakistan 61 2 9937 5085
Philippines 1235 61 266 2602
Singapore 800 6161 463
S. Korea
From anywhere in S. Korea: 82 2 3455 6455
From Seoul: 00798 611 2230
Taiwan, R.O.C. 0080 611 261
Thailand 001 800 611 2000
----------------------------------------------------
EUROPE
----------------------------------------------------
From anywhere in Europe, call: +31 (0)30 6029900 phone
+31 (0)30 6029999 fax
From the following European countries, you may use the toll-free numbers:
Austria 06 607468
Belgium 0800 71429
Denmark 800 17309
Finland 0800 113153
France 0800 917959
Germany 0130 821502
Hungary 00800 12813
Ireland 1 800 553117
Israel 177 3103794
Italy 1678 79489
Netherlands 0800 0227788
Norway 800 11376
Poland 0800 3111206
Portugal 05 05313416
South Africa 0800 995014
Spain 900 983125
Sweden 020 795482
Switzerland 0800 55 3072
U.K. 0800 966197
----------------------------------------------------
LATIN AMERICA
----------------------------------------------------
Argentina AT&T +800 666 5065
Brazil 0800 13 3266
Chile 1230 020 0645
Colombia 98012 2127
Mexico 01 800 849 2273
Peru AT&T +800 666 5065
Puerto Rico 800 666 5065
Venezuela AT&T +800 666 5065
---------------------------------------------------------------
NORTH AMERICA 1 800 NET 3Com (1 800 638 3266)
---------------------------------------------------------------
Returning Products for Repair
-----------------------------
Before you send a product directly to 3Com for repair, you must first
obtain a Return Materials Authorization (RMA) number. Products sent to
3Com without RMA numbers will be returned to the sender unopened, at the
sender’s expense. To obtain an RMA number, call or fax:
Country Telephone Number Fax Number
------- ---------------- -----------
Asia, Pacific Rim 65 543 6500 65 543 6348
Europe, South Africa, 011 44 1442 435860 011 44 1442 435718
and Middle East
From the following European countries, you may call the toll-free numbers;
select option 2 and then option 2:
Austria 06 607468
Belgium 0800 71429
Denmark 800 17309
Finland 0800 113153
France 0800 917959
Germany 0130 821502
Hungary 00800 12813
Ireland 1800553117
Israel 177 3103794
Italy 1678 79489
Netherlands 0800 0227788
Norway 800 11376
Poland 00800 3111206
Portugal 05 05313416
South Africa 0800 995014
Spain 900 983125
Sweden 020 795482
Switzerland 0800 55 3072
U.K. 0800 966197
Latin America 1 408 326 2927 1 408 326 3355
U.S.A. and Canada 1 800 638 3266 1 408 326 7120
(%VER SUPPORT.TXT - Technical Support v4.0.1)
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.