XIRCOM REALPORT ETHERNET 10/100 + MODEM 56
XIRCOM CREDITCARD ETHERNET 10/100 + MODEM 56
Software Release 2.51
May 10, 1999
=======================================================================
The driver software in this release works with the following
Xircom products:
Product Name Model Number
------------ ------------
RealPort Ethernet 10/100+Modem 56 REM56G-100
CreditCard Ethernet 10/100+Modem 56 CEM56-100
DISCLAIMER
----------
THE INFORMATION IN THIS DOCUMENT APPLIES TO BOTH REM56G AND CEM56,
UNLESS OTHERWISE NOTED. REM56G AND CEM56 USE THE EXACT SAME DRIVER
SOFTWARE.
Thank you for purchasing your Xircom RealPort Ethernet 10/100
+Modem 56 (REM56G-100) or CreditCard Ethernet 10/100+Modem 56
(CEM56-100). Xircom has done everything to ensure that our adapters
are compatible with the widest range of notebook PCs possible. Xircom
is equally committed to customer satisfaction and timely response
to the needs and concerns of our customers.
If you have compatibility issues related to your specific environment,
or require additional information, please refer to your Xircom
RealPort Ethernet 10/100+Modem 56 or CreditCard Ethernet 10/100
+Modem 56 User's Guide.
Remember to register your Xircom adapter to receive information about
future software upgrades and new products.
CONTENTS
========
1) REM56G and CEM56 Characteristics
2) Release Notes/Known Limitations
3) Card and Socket Services in Windows NT 4.0
4) Machine Specific Notes
5) Modem Script Files
6) Xircom Customer Support
1) REM56G and CEM56 CHARACTERISTICS
================================
This release of the RealPort Ethernet 10/100+Modem 56 and
CreditCard Ethernet 10/100+Modem 56 supports the following
features:
-REM56G provides Integrated Ethernet, modem and telephone pass-thru
connectors.
-Auto-negotiation of either 10Mbps or 100Mbps Ethernet networks
with simultaneous modem connections.
-Full suite of network driver support - Allows 10Mbps or 100Mbps
connections across a wide range of operating systems and networks,
including native 32-bit NDIS3 driver support for Windows 95 and
Windows NT.
-56K modem technology which allows access to information and
e-mail on corporate networks, the Internet, and other online
services at speeds up to 56Kbps over standard phone lines. K56
technology enables speeds up to 56Kbps when data is downloaded.
Upstream data sent from the user travels at the standard V.34
rate. The modems at both ends of the connection must support
56K protocols (v.90/K56Flex) in order to achieve 56Kbps speeds.
-Please see the Xircom Web site (http://www.xircom.com) for the
latest modem software for your REM56G or CEM56.
-Windows 3.X installation program - Automatically configures both
PC and NOS setup directly from Windows versions 3.1 and 3.11.
-SNMP network management agent - Allows portable PC's to be managed
using SNMP-based network management software.
-HotSwap support - Supports easy replacement of one card with
another while power is on, as well as the ability to gracefully
disconnect from the network.
-Models available:
- REM56G-100BTX
- CEM56-100MD
- CEM56-100BTX
- CEM56-100BC
2) RELEASE NOTES/KNOWN LIMITATIONS
===============================
This release of the RealPort Ethernet 10/100+Modem 56 Adapter
and CreditCard Ethernet 10/100+Modem 56 Adapter contains
updated modem script files which are located on the Windows 3.X
Installation Disk. Consult the SCRIPTS.TXT file located in the
SCRIPTS subdirectory on this diskette for further details.
Supported Environments
----------------------
The following driver types are included with this release:
-NDIS3 Driver for Microsoft Windows NT (Ver. 3.51, 4.0),
Windows 95, and Windows 98 (CEM56.SYS)
-NDIS4 Driver for Microsoft Windows NT 4.0 and Windows
95 (OSR2), and Windows 98(CEM56N4.SYS)
-NDIS3 Driver for Microsoft Windows NT (Ver 4.0) and Softex
or Phoenix Card and Socket Services (CEM56NT.SYS)
-32 bit Novell .LAN driver and installation support file for
use in a Netware server environment (XCEM.LAN, XCEM.LDI).
-OS/2 ODI Driver (XCEMODI.OS2)
-OS/2 NDIS2 Driver (XCEMNDIS.OS2)
-DOS ODI Driver (XCEMODI.COM)
-DOS NDIS2 Driver (XCEMNDIS.EXE)
-Packet Driver (XCEMPD.COM)
-Diagnostic test program (XCEMTEST.EXE)
-Modem test program (MDMTESTW.EXE)
-Modem Enabler (CMENABLE.COM)
Note: Documentation regarding unattended installations in
Windows NT 4 is no longer included in this release.
Please download 'XIRCUNAT.EXE' from the utilites
section on Xircom's web site at www.xircom.com.
The following features are available in this release:
-An NDIS4 Compliant Driver (CEM56N4.SYS) for use with Windows
NT 4.0, Windows 95 (OSR2), and Windows 98. This driver is
located in the NDIS4 subdirectory on the Windows 95/98/NT
Installation Disk.
NOTE: The first release of Windows 95 (which is normally referred
to as Windows 95 "Retail" or Windows 95A) does not support the
NDIS4 driver. In this environment, the NDIS3 driver (CEM56.SYS)
located in the root directory on the Windows 95/98/NT Installation
Disk must be used.
-Support for several third-party Card and Socket Service software
packages for Windows NT 4.0 has been included with this release.
Refer to section 3, "Card and Socket Services in Windows NT 4.0"
for more information.
-OS/2 ODI and NDIS2 drivers
-This release contains a resolution for TCP/IP problems that occur
when the same network is accessed via a LAN connection and then
subsequently via a remote dial-up connection in Windows 95/98.
Typically, when the computer is connected to the network via the
LAN, routing tables are constructed that direct packets intended
for the network to the LAN interface. If the computer is then used
remotely and an attempt is made to connect to the same network via
dial-up networking, these packets may not be routed to the dial-up
interface, because the presence of the active LAN interface
results in the system's continuing to route packets to it instead.
In such instances, the simplest solution is to remove the LAN
interface from the computer. However, in the case of a multi-
function adapter, this solution cannot be used.
The drivers included with this release support a configuration
keyword named "DynamicLinkDetect" to overcome this difficulty. The
value of this keyword (ON or OFF) can be set by going to Control
Panel/Network/Network of Xircom.../Properties/Advanced. The
default value is ON. The activity governed by this keyword
operates as follows:
ON - The ethernet interface is always active once the adapter is
initialized by the driver. An ethernet cable need not be
connected to the port at boot time for the network side of
the adapter to initialize. If the cable is plugged in
later, or unplugged and then re-connected, the adapter will
dynamically detect the presence of the link and connect to
the LAN. This is the setting recommended unless the
symptoms described above are encountered.
OFF - The ethernet interface will only be initialized by the
driver if an active connection to the network is present at
boot time. If the presence of an active link is not
detected, the ethernet portion of the card will shut down.
As a result the OS will "assume" that the interface is not
present, and no packets will be routed to it. As a result,
the IP routing trouble discussed previously should be
eliminated.
V.90 configuration and use information - S109 register
------------------------------------------------------
Current released firmware for Xircom 56K modem products now
includes support for the v.90 56K modem standard. This firmware
is designed to initially attempt to make a v.90 connection, and
then fall back to K56flex if the host being dialed does not
support v.90. However, the host being dialed must support v.90
autodetect in order for a v.90 connection to be initiated by
default. At this point in time, many v.90 hosts do not yet support
autodetect. In such cases, it will be necessary to issue an
ATS109=2 command to the modem in order to force a v.90 connection.
Please note that if this command is used and a v.90 connection is
not achieved, the modem will fall back directly to v.34. When
S109=2, fall back from v.90 to K56Flex is disabled. To set this
value back to the default, issue an ATS109=1 command.
In summary, the values of this register and the resultant behavior
are:
S109=1 (default) - Negotiates initially at v.90 if host supports
v.90 autodetect. If host does not support
v.90 autodetect or does not support v.90 at
all, will negotiate back to K56flex.
S109=2 - Forces v.90 for PCM connects. If host does not
support v.90, falls directly back to v.34.
Changing the value of the S109 register can be implemented via the
following means:
-When using a terminal emulator program, enter ATS109=n (where
n is the value desired).
-To implement with Windows 95/98/NT dial up networking, go to
Control Panel\Modems. Highlight the Xircom modem and click
Properties. Click Connection\Advanced. Enter S109=n (where
n is the value desired) in the Extra Settings box.
Known Limitations
-----------------
-With this release, use of ODI drivers (.ODI or .LAN) with
Novell's Client32 in 32 bit environments (Windows 95/98,
Windows NT) is no longer supported. The XCEMLAN.INF file
(previously located in the \LAN subdirectory), which was
used to support the XCEM.LAN driver on these platforms
has been removed. Novell is no longer supporting these
driver types in these environments. However, the XCEM.LAN and
XCEM.LDI files are still provided in the \LAN subdirectory
to support use in a Novell Netware Server environment if that
is desired.
-In order to achieve 56Kbps connects (v.90 or K56flex), there can
be only one digital to analog conversion between the connecting
modems. Also, the modems at both ends of the call must be 56K
compatible to achieve 56K speeds; otherwise a standard V.34
connection (maximum 33.6Kpbs) will be negotiated. Current FCC
regulations limit download speeds of the modem to 53Kbps.
-Full-duplex Ethernet transmission is only supported on 10Mbps
networks. This feature is only available when the Adapter is
connected to switched full-duplex 10Mbps Ethernet hubs.
-In order to connect to a 100Base-TX Ethernet network, Category
5 unshielded twisted pair (UTP) network cable terminating in a
male RJ-45 connector must be connected to a 100Mbps hub or
switch. Check with your LAN Administrator if you are not certain
of your network speed and infrastructure.
-Under OEM Service Release Version 2 of Win95 (OSR2), the multi-
function parent device may be displayed under the Modem category
in addition to the modem device. The modem device string is:
"Modem of Xircom 10-100+56". The other device listed
represents the parent multifunction device.
-When using QmodemPro in DOS with XCEMODI.COM in SHAREIRQ mode,
modem performance will be slow. Xircom recommends using MODE
IO to improve performance.
-Using Windows NT 4.0 with Microsoft Service Pack 1 may cause
some portable PCs to lock up on Shutdown or Restart. Updating
to Microsoft Service Pack 3 resolves this issue.
-When installing on some notebooks under Windows NT 4.0 with
Microsoft Service Pack 4, a library procedure error associated
with the GetPCMCIAConfig procedure may be encountered. If this
occurs use of Service Pack 3 is advised.
-If you experience intermittent times where the modem will not
respond to an AT Command while running CMENABLE.COM on a
portable that uses the TI1130 PCMCIA Controller, run XCEMTEST
and choose the test function to determine the IRQ the card is
using and run CMENABLE COMIRQ=x where x is the IRQ determined
by XCEMTEST. See the User's Guide for additional information
on using XCEMTEST.
-The COM Port Monitor Utility (XCOMMON) must be launched prior
to any communication applications in order for it to function.
-In Windows 95 or Windows 98, the REM56G or CEM56 is configured to
install the modem at I/O address 02E8 on COM4 by default. In
some computers, other hardware or virtual ports are already
installed that are using these resources in some manner, and
the presence of these devices will cause the modem to install
on COM5. Some applications may not be able to access the modem
in such cases. In order to correct this and move the modem to a
conventional COM port location (COM1 through COM4), try the
following:
Solution 1
If your computer contains an Infra-red serial port or a standard
serial port that is not being used, disable this device in both
the computer's system BIOS and in Windows via the Device Manager.
Then reboot the computer. In many cases, Windows will then re-
assign the modem to the resources that are now open (typically
I/O address 02F8, COM2) and the situation will be corrected.
Solution 2
If you are unable to disable such devices or Windows fails to
re-assign the port used, try the following:
1. Go to the Device Manager. Locate the "Multifunction Parent"
device entry for the REM56G or CEM56 (this may be located in
either the Modems group or the Multifunction Adapters group).
Double click this entry.
2. Click the Resources tab. Uncheck the box labeled "Use
Automatic Settings".
3. Note the Basic Configuration number the adapter is assigned
to (in most cases this will be 0000). Choose a different Basic
Configuration number to assign the modem to the port desired
according to the following scheme:
Basic Configuration 0005 - I/O address 03E8, COM3
Basic Configuration 0006 - I/O address 02F8, COM2
Basic Configuration 0007 - I/O address 03F8, COM1
We have found the first choice (0005, 03E8, COM3) to be the
best selection in most instances.
4. Once the new configuration is selected, click OK. A warning
message will be displayed indicating you have made manual
changes and asking if you wish to continue. Click Yes. After a
few seconds, the modem will be assigned to the new settings and
the problem should be corrected.
-On some computers running Windows NT 4.0, if NT networking
functionality has not already been installed, lockup and/or
"blue screen" symptoms may be encountered when installing the
REM56G or CEM56 adapter along with networking. This has been
observed primarily on computers that support CardBus. The
following workarounds for this situation have been found to
be successful:
Solution 1
Perform the installation of Windows NT networking WITHOUT the
REM56G or CEM56 adapter in the computer. Assign resources that
are appropriate for your computer. Once the installation process
has completed, shut down the computer and insert the REM56G or
CEM56 adapter in the computer and then reboot.
Solution 2
When initially installing networking, choose the "MS Loopback
Adapter" from the adapter list instead of installing the REM56G
or CEM56 at this time. Once networking is installed, reboot the
computer, remove the "MS Loopback Adapter" from the
configuration, and install the REM56G or CEM56 according to the
instructions in your User's Guide.
Solution 3
In some cases, it is necessary to install the REM56G or CEM56
while installing networking for the purposes of joining a
Domain. This is true in the case of an unattended installation
to an NT domain server. In such cases, Xircom recommends
obtaining the latest version of PCMCIA.SYS from Microsoft.
Rename the existing PCMCIA.SYS located in the \I386 directory.
Copy the updated version to the \I386 directory. See the
On-Line Help file for additional information.
In a case in which Windows NT has already been installed but
networking has not and the need exists to join a domain in
this manner, overwrite the PCMCIA.SYS file that currently
exists in the \%systemroot%\system32\drivers directory with
the new one. You should then be able to install the REM56G or
CEM56 while installing networking without difficulty.
-With CEM56, the following devices are known to have
performance issues at 100Mbps when using the RJ45 connector
with the CEM56-100BC cable (CABLE-MOD212):
-NETWORTH - SERIES 1000 100BASE-TX CLASS II REPEATER
-COMPAQ - NETELLIGENT 1108 100BASE-T CLASS II REPEATER
-ASANTE - PLUG-AND-PLAY 100TX HUB /12
-BAY NETWORKS - BAY STACK 100BASE-T (without CE Mark,
version with CE Mark works fine)
-PCMCIA adapters may feel hot to the touch after prolonged
periods of normal use in some environments. This is normal and
is not known to affect operation of the Xircom card, the host
computer, or any other peripheral device. However, to avoid
discomfort, use caution when removing the card from your
computer after extended use (see your computer manual for
removal procedures).
3) CARD AND SOCKET SERVICES IN WINDOWS NT 4.0
==========================================
With this release, full functionality with several types of Windows
NT third-party Card and Socket Services software is now available.
Supported packages include:
Phoenix CardExecutive versions 2.18 and above
Softex versions 2.18 and above
SystemSoft CardWizard versions 4.0 and above
The following items and instructions are pertinent when installing
in these environments:
-If Windows NT Service Pack 4 is installed, the file NDIS.SYS
(located in the WINNT\SYSTEM32\DRIVERS directory) may need to be
replaced with the NDIS.SYS file included with Service Pack 3. This
is known to be an issue with SystemSoft Card Wizard.
-The Phoenix CardExecutive and Softex packages require the use of a
special set of drivers for the Xircom adapter. These drivers are
located in the \CEMNT subdirectory on the Xircom CD-ROM. The
installation procedure for these drivers differs somewhat from
the standard Windows NT installation procedure described in the
Xircom help documents.
To install the adapter with Phoenix CardExecutive or Softex,
perform the following steps:
Caution: Do not insert the Xircom CD-ROM until instructed to do so
in step 3.
1. With Windows NT 4.0 running, connect cables and insert the
RealPort Ethernet 10/100+Modem 56 into the PC Card slot. The
"PCMCIA Card Not Configured" screen will appear.
2. On the "PCMCIA Card Not Configured" screen, select "Install the
driver that was provided with the PC Card" and click OK. The "Path
Not Found" screen will appear.
3. When the "Path Not Found" screen appears, insert the Xircom
CD-ROM and type the path to the \CEMNT directory (for example,
D:\CEMNT). Click OK.
4. The Xircom Ethernet 10/100+Modem 56 for Softex - Properties
window will display default network and modem settings. Click
Continue.
5. The "PCMCIA Configuration Complete" screen will appear. Click
OK. Restart the computer by clicking Yes if prompted, or by
clicking Start, Shut Down, Restart.
6. When Windows NT restarts, click Start, Settings, Control
Panel, and double-click the Modems icon.
7. At the Install New Modem screen, the "Don't detect my modem"
item should NOT be checked. Click Next.
8. Windows NT will detect the Xircom modem as a Standard Modem.
Click Change.
9. On the screen showing Manufacturers and Models, click Have
disk.
10. On the "Install from Disk" screen, type the path to the
\CEMNT directory on the Xircom CD-ROM (for example, D:\CEMNT)
and click OK.
11. On the Install New Modem screen, verify that "Modem of
Xircom 10-100+56" is selected, then click OK.
12. On the Install New Modem screen verifying the selection,
click Next, and on the following screen, click Finish.
13. On the Modems Properties screen, click Dialing Properties
to set up dialing properties (not necessary if a modem has been
previously installed), then click Close.
14. Use Start/Run to run SETUP.EXE from the Xircom CD-ROM.
Xircom utilities and online documentation will be copied to your
hard drive and installed under Start/Programs/Xircom Utilities.
15. Restart the computer by clicking Yes if prompted, or by
clicking Start, Shut Down, Restart.
After Windows reloads, Xircom CountrySelect software will launch.
Select the country from which you are calling, or select "United
States or Canada" (default) and click Save.
4) MACHINE SPECIFIC NOTES
======================
ThinkPad 760ED
--------------
-Xircom recommends disabling the IR port and built-in modem,
then using interrupt 9. ThinkPad utilities that aid in
configuring the 760ED are available from IBM's web site.
ThinkPad 760XD
--------------
-Xircom recommends disabling the IR and Serial ports, then using
COM1 for the Xircom modem and interrupt 9. IBM's internal MWave
modem should be placed at COM2.
Toshiba Portege 660CDT
----------------------
-All Xircom references under CardWork in the Registry and all
Tranxit references in the SYSTEM.INI must be removed for proper
installation using the CEM56.SYS.
-Card and Socket Services (CS/SS) must also be removed from the
CONFIG.SYS.
Panasonic CF-62
---------------
-When using XCEMODI.COM or XCEMNDIS.EXE in a DOS/Win 3.X
environment, CS/SS needs to be loaded for the Adapter to
be recognized.
-When using CEM56.SYS under NT 4.0, the driver fails to
initialize.
NEC 2400
--------
-When using CEM56.SYS under Windows 95 or NT 4.0, the Plug
& Play setting in the BIOS must be set to: NO.
NEC 6000 and 6030
-----------------
-Xircom recommends disabling the IR port.
-When using the XCEMNDIS.EXE or XCEMODI.COM under Windows
3.X with CS/S, Xircom recomends going to the CardWiz
directory executing config.exe, selecting Modem Card
Configurations, and changing the interrupt number of com4
(currently 11), to int=9.
-When using the XCEMNDIS.EXE or XCEMODI.COM under Windows
3.X without CS/S, Xircom recommends setting the Modem to
load at com4 in the PROTOCOL.INI or NET.CFG.
NEC 605NT
---------
-When using CEM56.SYS under NT 4.0 with Service Pack 1 using
CardWizard, the driver will fail to initialize. Xircom
recommends removing CardWizard.
Sharp 9020
----------
-When using CEM56.SYS under Windows 95, remark out the Tranxit
references in the SYSTEM.INI. Also, remove the SXIRC027.INF
and NETXIR.INF from the \windows\system\inf directory.
Sharp PC-8650
-------------
-When using XCEMODI.COM in DOS/Win 3.x environments, C/SS needs
to be loaded for the driver to initialize. CMENABLE.COM will
not load.
5) MODEM SCRIPT FILES
==================
Modem script files are located on Windows 3.X Installation Disk
under A:\Scripts. See SCRIPTS.TXT for additional installation
instructions for these modem script files.
6) XIRCOM CUSTOMER SUPPORT
=======================
To obtain customer support for your Xircom product, please call or
send a facsimile to the appropriate number listed below.
Xircom has set up 56K modem lines to our BBS in the U.S. at (805)
375-5280 and in Europe at +32/(0)70 233 163 so customers can take
advantage of the latest modem technology available from Xircom.
XIRCOM CORPORATE North and South America
-------------------------------------------------------------------------
Xircom, Inc. Sales Support.............. (800) 438-4526
Corporate Headquarters Sales Support.............. (805) 376-9300
2300 Corporate Center Dr. Customer Support..... ..... (805) 376-9200
Thousand Oaks, CA 91320 24-Hr Fax - Corporate...... (805) 376-9311
. 24-Hr Fax - Sales Support.. (805) 376-9220
Shipping Address: 24-Hr Fax - Cust. Support.. (805) 376-9100
2101 Corporate Center Dr. 24-Hr Data Lines - BBS..... (805) 376-9130
Thousand Oaks, CA 91320 24-Hr E-mail................ cs@xircom.com
. 24-Hr Internet...... http://www.xircom.com
. HOURS (Sales): 8 a.m. to 5 p.m., Mon-Fri
. HOURS (Support): 5 a.m. to 6 p.m., Mon-Fri
XIRCOM EUROPE Europe, Middle East, and Africa
-------------------------------------------------------------------------
Xircom Europe N.V. Sales Support.......... +32/(0)3 450.08.11
Veldkant 39 24-Hr Fax.............. +32/(0)3 450.09.90
2550 Kontich, Belgium Customer Support Telephone Numbers
. Native English........ +32/(0)70 233 307
. Native German......... +32/(0)70 233 850
. Native French......... +32/(0)70 233 851
. Native Dutch.......... +32/(0)70 233 852
. 24-Hr E-mail............ eurots@xircom.com
. 24-Hr Internet...... http://www.xircom.com
. HOURS (Sales): 9:00 to 17:00, Mon-Thu;
. to 16:00, Fri
. HOURS (Support): 9:00 to 18:00, Mon-Fri
Regional Sales and Marketing Offices
-------------------------------------------------------------------------
Xircom France SARL Sales Support......... +33/(1) 34 63 09 40
41 bis avenue de l'Europe 24-Hr Fax ............ +33/(1) 34 63 09 41
BP 264
F - 78147 Velizy CEDEX
France
Xircom Deutschland GmbH Sales Support........ +49/(0)89 607 68 350
Airport Business Center 24-Hr Fax ........... +49/(0)89 607 68 355
Am Soldnermoos 17
85399 Hallbergmoos
Germany
Xircom Italy SRL Sales Support.......... (+39) 02 3809.3605
Via Giovanni da Udine, 34 24-Hr Fax.............. (+39) 02 3809.3606
20156 Milano
Italy
Xircom AB Sales Support........ +46/(0) 8 590.332.80
Kanalvagen 10C 24-Hr Fax ........... +46/(0) 8 590.717.81
S - 194 61 Upplands Vasby
Sweden
Xircom U.K. Ltd. Sales Support........ +44/(0) 1256 332 552
Worting House 24-Hr Fax ........... +44/(0) 1256 332 553
Basingstoke
UK - Hampshire RG23 8PY
XIRCOM ASIA PACIFIC Asia Pacific
-------------------------------------------------------------------------
Xircom Asia Pacific (Pte) Ltd Sales Support................ +65 732 5001
1 Kim Seng Promenade #15-01 Customer Support............. +65 732 2245
Great Word City East Tower 24-Hr Fax ................... +65 732 5002
Singapore 237994 24-Hr Data Lines - BBS....... +65 323 0455
. 24-Hr Internet...... http://www.xircom.com
. 24-Hr Email...... http://asiats@xircom.com
. HOURS: 9:00 to 17:00, Mon-Fri
Regional Sales and Marketing Office
-----------------------------------
Xircom Australia Pty Ltd Sales Support............. +61 2 8923 7000
Level 12, 80 Mount Street Customer Support.......... +61 2 8923 7090
North Sydney, NSW 2060 24-Hr Fax................. +61 2 8923 7099
Australia 24-Hr Data Lines - BBS.. +61(02) 9911 7758
. 24-Hr Email...... http://aunzts@xircom.com
Xircom Japan Japan
-------------------------------------------------------------------------
Xircom Japan KK Sales Support............. +81-3-3407-0033
Tohtam Building 2F Customer Support...... +81 (0) 3 3407-1900
3-10-5 Shibuya 24-Hr Fax................. +81-3-3407-0180
Shibuya-ku Tokyo 150-0002 24-Hr Internet...... http://www.xircom.com
Japan 24-Hr Email.... http://japan_ts@xircom.com
. HOURS: 9:00 TO 17:00, Mon-Fri
WORLDWIDE ELECTRONIC SUPPORT
------------------------------------------------------------------------
Go To Xircom............Microsoft Network
cs@xircom.com...........Email to US Customer Support
eurots@xircom.com.......Email to European Customer Support
asiats@xircom.com.......Email to Asia/Pacific Customer Support
aunzts@xircom.com.......Email to Australian/New Zealand Customer Support
japan_ts@xircom.com.....Email to Japan Customer Support
sales@xircom.com........Email to Xircom Sales
ideas@xircom.com........Email to "Ideas" Suggestion Box
-----------------------------------------------------------------------
Thank you for making Xircom a part of your network.
Xircom acknowledges all tradenames and trademarks used in this document
as the property of their respective owners.
==============================end======================================
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.