Hewlett-Packard LaserJet 3100 Product
Software Readme File
*********************************************************
NOTICE!
The "Late-breaking news" section contains information
that might affect the installation and use of the HP
LaserJet 3100 product. Late-breaking information appears
only in English.
*********************************************************
Contents
1. Introduction
1.1 -- Purpose of this Readme file
1.2 -- Operating systems and associated software
2. Hints and issues
2.1 -- Hints
2.2 -- Installation Issues
2.3 -- Communication Port Issues
3. Late-breaking news (English only)
3.1 Microsoft Windows NT 4.0 and the HP LaserJet 3100 product
3.2 E-mail support in the JetSuite Pro software
3.3 Additional software included in the U.S.
3.4 Known Issues
3.5 Important safety warnings
4. Installation
4.1 -- Installation notes: all Microsoft(R) Windows platforms
4.2 -- Installation instructions: Windows 95
4.3 -- Installation instructions: Windows 3.1x
5. Technical assistance and support information
5.1 -- Obtaining additional information from HP Services
5.2 -- Obtaining information via the Internet
5.3 -- Ordering software
6. Supported third-party programs
6.1 -- Word-processing
6.2 -- Spreadsheet
6.3 -- Graphics
6.4 -- Optical character recognition (OCR)
6.5 -- PC Fax
6.6 -- Electronic mail (E-mail)
7. Legal statements
7.1 -- Trademark notices
7.2 -- Legal notice
7.3 -- Copyright
****************
1. INTRODUCTION
****************
1.1 PURPOSE OF THIS README FILE
This Readme file provides installation instructions and software
release notes for the HP LaserJet 3100 product.
To print this Readme file, choose the Print command usually found
under the File menu.
1.2 OPERATING SYSTEMS AND ASSOCIATED SOFTWARE
System requirements
-------------------
The HP LaserJet 3100 product can function without installing the
software, but certain functions will not be available unless the
software is installed. If you have a computer, HP strongly
recommends that you install the software. This provides you with
the full functionality of the HP LaserJet 3100 product and is the
easiest method for setting required features.
Note: The HP LaserJet 3100 product supports Windows NT 4.0. See the
"Late-breaking news" section for more information on using
and configuring the product in this operating system.
Throughout this document, "Windows 3.1x" refers to Windows
3.1, Windows 3.11, and Windows for Workgroups 3.11.
The JetSuite Pro (TM) software for Hewlett-Packard has the
following minimum system requirements:
* IBM PC (or 100% compatible)
* a dedicated, bidirectional (IEEE-1284) or ECP-compliant
parallel port
* 30 MB (megabytes) or more of free hard disk space
* a 4X CD-ROM drive (recommended)
* Microsoft Windows 3.1x, Windows 95, or Windows NT 4.0
* MS-DOS (R) 6.20 or greater, if running Windows 3.1x
* 486 DX33 or faster processor
* 16 MB RAM (random-access memory) or more (Windows 95 or 3.1x);
32 MB RAM (Windows NT 4.0 with a Pentium 90 or faster
processor)
The JetSuite Pro software contains the following components:
* Installer software -
installs all other software
* Configuration software -
helps you set up the HP LaserJet 3100 product
* Driver software -
allows you to print, fax, and scan with your computer and the
HP LaserJet 3100 product. This software includes:
- the HP LaserJet 3100 print driver
- the JetSuite PC Fax driver
- the JetSuite Document Capture driver
- the TWAIN scan driver
* JetSuite PC Fax software -
allows you to send faxes from and receive faxes to your
computer
* The HP JetSuite Pro software -
allows you to print, fax, copy, and scan from your computer
* OCR software (IRIS ReadIRIS)-
allows to convert scanned images into text that can be edited
in word-processing programs
* Online Help -
provides help for using the JetSuite Pro software
* Document Assistant -
provides a one-step process to use with the scan, copy, and
fax features of the JetSuite Pro software
********************
2. HINTS AND ISSUES
********************
2.1 HINTS
Caution: Do not modify the contents of the Jetsuite.ini file. Doing
so might cause the JetSuite Pro software, and possibly
Windows, to become unstable.
Do not uninstall the Win32s files prior to running the
JetSuite Pro software uninstall option for Windows 3.1x.
Successful uninstallation depends on the availability of
these files.
------------------------------------------------
If you already have a PC fax or scanning program
------------------------------------------------
JetSuite PC Fax
----------------
The JetSuite Pro software that came with the HP LaserJet 3100
product includes a PC fax program. HP recommends using the
included JetSuite PC Fax program because it is designed to work
with the HP LaserJet 3100 product. However, you can continue
using the PC fax program you already have if it is listed in the
"Supported third-party programs" section.
If you want to use the JetSuite PC Fax program, change the setup
for the other PC fax program so that it does not answer incoming
calls, or uninstall it. You cannot have both programs trying to
answer fax calls on the same line. If you want to continue using
your PC fax program, see the "Supported third-party programs"
section for a list of PC fax programs that have been tested for
compatibility with the HP LaserJet 3100 product.
Scanning
--------
The HP LaserJet 3100 product comes with a scanning software. You
can also use other TWAIN-compliant scanning software.
2.2 INSTALLATION ISSUES
Issue: You receive the following message while attempting to
install the software: "An Unknown System Exists. Remove
before installing JetSuite."
Solution: In the case of an incomplete JetSuite Pro software
installation, the file "X:\Windows\Jetsuite.ini" might have
been written. This file must be removed before attempting
another JetSuite Pro software installation.
Issue: You receive the following message: "Setup has determined
that you do not have enough disk space on the selected
drive. Please reduce the set of install components or change
the install drive."
Cause: The JetSuite Pro software requires at least 30 MB of
available disk space to be installed. After you select the
JetSuite Pro software and data directories, the installation
program checks to make sure that your computer has enough
available disk space.
Solution: Check the amount of disk space available. If space is
sufficient, run a disk defragmenter program. Otherwise,
delete unnecessary files or archive older data to floppy
disks or another medium. As a workaround, quit all open
programs, and then try reinstalling.
Issue: You receive the following message: "JetSuite Fax has
detected that the HP LaserJet 3100 is either switched off or
is not connected to your computer."
Cause A: The parallel cable is loose or not directly connected, or
the parallel port does not match the specifications listed
in the "System requirements" section.
Solution A: Make sure the parallel cable between the computer and the
HP LaserJet 3100 product is directly and securely connected.
Also, make sure that the parallel port matches the
specifications in the "System requirements" section.
Cause B: The power cord is loose or the power source is not working
properly.
Solution B: Make sure the power cord is securely plugged into the power
source and into the HP LaserJet 3100 product. Also, make
sure that the power source is receiving power.
Cause C: The parallel cable may be faulty.
Solution C: If you have another size-C parallel cable, try attaching it
to the HP LaserJet 3100 product. If you do not have another
cable, see the "Technical assistance and support
information" section for information on ordering a cable
from HP.
Issue: You receive the following message: "There are not enough
free COM ports on this system. You must have at least two
available COM ports to install this software."
Cause: The software needs at least two COM ports. At least two COM
ports are not available.
Solution: Free one or two COM ports by eliminating devices or adding
more COM ports to your computer.
Issue: The software did not install (Windows 95 only).
Cause: All programs except Systray and Explorer should be closed.
Solution: Press CTRL+ALT+DEL to check for open programs. If there are
other open programs, click one of them, and then click End
Task. Repeat this step for each open program, and then
reinstall the software.
Issue: The computer cannot read the installation CD-ROM or floppy
disks.
Cause A: The correct drive may not have been specified.
Solution A: Check for the proper disk drive letter. Often, the drive
letter is D or E for the CD-ROM drive or A or B for the
floppy disk drive.
Cause B: The CD-ROM or floppy disks may be damaged.
Solution B: Copy the CD-ROM or disk directories to the hard disk. Then
install from the hard disk.
Issue: You have installed the JetSuite software, but your Optical
Character Recognition (OCR) software does not recognize
documents in your language.
Cause: The JetSuite software uses the Windows international setting for
selecting the language it installs. However, the JetSuite software
only supports Dutch, English, French, and German so for any setting
other than those it installs English.
Solution: The IRIS Optical Character Recognition (OCR) software language
that is installed matches the JetSuite software language.
The default dictionary for the OCR software is either Dutch,
English, French, or German. The IRIS OCR software supports more
languages in addition to those four. To set another dictionary
as the default do the following:
1. Double click the IRIS OCR icon on the Manager toolbar.
2. Select your language in the Language pull-down box.
5. Click File.
6. Click Set Default Settings.
7. Click OK to save the language as your default.
2.3 COMMUNICATION PORT ISSUES
Issue: The computer cannot determine if a COM port is available
(Windows 95 only).
Solution: Use the Control Panel's Modem Diagnostics tool to determine
COM port availability.
To use the Modem Diagnostics tool:
1. Click Start, point to Settings, and then click Control
Panel.
2. Double-click the Modems icon and click the Diagnostics
tab.
The COM ports detected are listed. If a modem or a mouse
is attached to a COM port, it is listed next to that
port.
Issue: There is a conflict when attempting to use the parallel port
(Windows 95 only).
Cause: Windows 95, by default, does not keep track of interrupt
requests (IRQs) for unidirectional or bidirectional parallel
ports. Windows 95 might configure another device (most often
a sound card) to use the IRQ of the LPT port.
Solution: Manually assign an IRQ to the LPT port:
1. Double-click the System icon in Control Panel.
2. Click the Device Manager tab.
3. Click the + next to Ports (COM & LPT).
4. Click Printer Port (LPT1).
5. Click Properties.
6. Click the Resources tab.
7. Ensure the Use Automatic Settings checkbox is NOT
checked.
8. Click Basic Configuration 1.
9. Click Interrupt Request in the Resources Type Area.
10. Click Change Setting.
11. Change the value to 7 (if using LPT2, use 5). If a
conflict with another device is reported, resolve it
by changing the configuration of the conflicting
device.
12. Click OK twice.
13. A dialog box appears with the message indicating that
Windows must be shut down. Click Yes.
14. Restart the computer.
Issue: When you attempt to scan an image, the mouse locks up.
Until then the mouse works fine.
Cause: A COM port input/output (I/O) address might be in conflict.
Solution: 1. Open an MS-DOS window and run MSD (Microsoft
Diagnostics).
2. Open the COM port section. You should see a chart
similar to the following. (Your chart might differ due to
your computer configuration.)
COM1 COM2 COM3
------ ------ ------
Port Address 03f8 02f8 03e8
Baud Rate 7200 1200 2400
Parity None None None
Data Bits 8 8 8
Stop Bits 1 1 1
Carrier Detect No No No
Ring Indicator No No No
Data Set Ready No No No
Clear To Send No Yes No
UART 8250 16550 16550
According to the chart, 3 COM ports are available: COM1,
COM2, and COM3. In some cases, Windows might report a
different set of COM ports (for example COM1, COM2, and
COM4). In this example, the COM4 port uses the COM3 address.
If this occurs when the JetSuite Pro software is installed,
it configures the COM port as COM4 and uses the COM3
address. This requires that IRQ sharing be enabled.
To enable IRQ sharing, add the line "COMXIRQ=-1" to the
C:\Windows\System.ini file, where X is the COM port number.
Issue: Cannot acquire a scanned image in PhotoPaint 7.0.
Cause: The "Scanner Transfer mode" might be set to "Buffered".
Solution: Change the "Scanner Transfer mode" to "Memory".
Issue: Cannot use Eudora Pro 3.0 with the JetSuite Pro software.
Cause: Eudora might not be using a messaging application
programming interface (MAPI).
Solution: Set Eudora Pro 3.0 to use a MAPI server. To do this:
1. Click Tools, and then click Options.
2. Select the MAPI icon.
3. Select Always Use Eudora MAPI Server.
4. Click OK.
************************************
3. LATE-BREAKING NEWS (ENGLISH ONLY)
************************************
This section contains information that might impact the installation and
use of your HP LaserJet 3100 product. However, this information was
discovered after this Readme file was translated into languages other
than English.
3.1 MICROSOFT WINDOWS NT 4.0 AND THE HP LASERJET 3100 PRODUCT
The HP LaserJet 3100 product now works with Windows NT 4.0.
Contact HP to get your free Windows NT 4.0 software (including
delivery).
1. Check software availability by visiting the HP LaserJet
3100 product website at: http://www.hp.com/support/lj3100/
2. When the software is available, order it by calling the
appropriate number below:
* United States and Canada: (303) 739-4009
* English in Europe: +44 (0) 1429 865 511
* French in Europe: +44 (0) 1429 863 343
* German in Europe: +44 (0) 1429 863 353
Note: You can also check the availability by calling one
of the numbers above.
3.2 E-MAIL SUPPORT IN THE JETSUITE PRO SOFTWARE
The JetSuite Pro software requires that your e-mail program:
* Supports and is configured for MAPI (messaging application
programming interface).
* Sends and receives messages using the e-mail program only.
Note: If your e-mail program is not listed in the section below,
it is not supported by the JetSuite Pro software. America
Online and Netscape Navigator are not supported by the
JetSuite Pro software because they do not support MAPI.
The e-mail programs below should not require additional
configuration to be used with the JetSuite Pro software:
* Lotus Notes Mail version 4.5 or greater
* Microsoft Exchange
* Windows Messaging
* Microsoft Internet Mail
* Microsoft Outlook
* Microsoft Outlook Express
* Microsoft Mail 3 running on Windows 3.1x
Note: Microsoft Mail 3 is not supported by the JetSuite Pro
software on Windows 95 or NT.
The following e-mail programs require additional configurations
described below to be used with the JetSuite Pro software:
* ccMail 7 and 8
* Eudora Lite & Eudora Pro
* Netscape Communicator
ccMail
--------
ccMail requires that no other e-mail program be installed.
Uninstall other e-mail programs prior to installing ccMail.
For instance with Windows 95, you might need to uninstall
Microsoft Exchange, InBox, or Windows Messaging.
To uninstall e-mail programs in Windows 95:
1. Click Start.
2. Click Settings, then click Control Panel.
3. Click Add/Remove Programs.
4. Select the program you wish to remove.
5. Click Add/Remove.
6. Follow the instructions on the screen.
7. Repeat steps 4-6 until all e-mail programs are removed.
Eudora Lite and Eudora Pro
----------------------------
To configure Eudora to work with the JetSuite Pro software:
1. Start Eudora.
2. Click Tools.
3. Click Options.
4. Click MAPI.
5. Ensure that "Always Use Eudora MAPI Server" is selected. A
checkmark in the box next to it indicates it is selected.
Clicking the box inserts or removes the checkmark.
6. Click OK.
Netscape Communicator
-----------------------
To configure Netscape Communicator to work with the
JetSuite Pro software:
1. Start Netscape Communicator.
2. Click Edit.
3. Click Preferences.
4. Click Mail & Groups.
5. Click Mail Server.
6. Click More Options.
7. Ensure that "Use Netscape from MAPI-based applications"
is selected. A checkmark in the box next to it
indicates it is selected. Clicking the box inserts
or removes the checkmark.
8. Click OK.
3.3 ADDITIONAL SOFTWARE INCLUDED IN THE U.S.
Included in-the-box with U.S. versions of the HP LaserJet 3100
product are two additional third-party software programs. The
U.S.-retail (SE) version includes a business graphic and template
program called By Design Office Limited (by Streetwise). The U.S.-
commercial (XI) version includes CardIRIS LE by IRIS.
The CardIRIS LE and By Design Office Limited software runs on the
following operating systems:
* Microsoft Windows 3.1x
* Microsoft Windows 95
* Microsoft Windows NT 4.0
The CardIRIS LE software and the By Design Office Limited software
is not installed automatically. The installation instructions are
located on the CD-ROM jackets and are provided later in this section.
CARDIRIS LE SOFTWARE BY IRIS
CardIris LE software by IRIS allows you to create an electronic
text and image "rolodex" using your business cards, scanner, and
OCR software. The OCR software processes the cards and then places
them in a database for sorting and searching. This software is
TWAIN-compliant, and an upgrade option is available. It has the
following minimum system requirements:
* 4 MB or more of free hard disk space
* a CD-ROM drive for installation
Follow the steps below to install the CardIris LE software:
1. Insert the CD-ROM into the CD-ROM drive (usually D).
2. For Windows 3.1x: from the File menu in Program Manager,
choose Run.
For Windows 95 and NT: from the Start menu, choose Run.
3. Type X:\CardIris\Setup, replacing "X" with the letter of your
CD-ROM drive, and click OK.
4. Follow the instructions on the screen. The setup takes a few
minutes. When it is complete, remove the CD-ROM.
By Design Office Limited software by Streetwise
The By Design Office Limited software allows you to access
business graphics and templates. It includes a library of business
documents including invoices, memos, purchase orders, and more.
You can also access By Design Online for a dynamic library of
additional business templates. It is compatible with Microsoft
Office, WordPerfect Suite, and Corel Quattro Pro and
Presentations. An upgrade option is available. It has the
following minimum system requirements:
* 16 MB or more of free hard disk space
* SVGA video card and driver
* a CD-ROM drive for installation and use
Follow the steps below to install the By Design Office Limited software:
1. Insert the CD-ROM into the CD-ROM drive (usually D).
2. For Windows 3.1x: from the File menu in Program Manager,
choose Run.
For Windows 95 and NT: from the Start menu, choose Run.
3. For Windows 3.1x: type X:\ByDesign\Win31\Setup.exe, replacing
"X" with the letter of your CD-ROM drive, then click OK.
For Windows 95 and NT: type X:\ByDesign\Win95\Autorun.exe,
replacing "X" with the letter of your CD-ROM drive, then click
OK.
4. Follow the instructions on the screen. The setup takes a few
minutes. When it is complete, remove the CD-ROM.
3.4 KNOWN ISSUES
Issue: The Document Assistant appears on top of the screen
saver.
Cause: In Windows 3.1x, if the HP LaserJet 3100 Status
program (JetStat) is running, the screen saver does
not function.
Solution: Disable the JetStat program. Keep in mind that the
JetStat program must be running to control the HP
LaserJet 3100 product from your computer. To
disable the JetStat program:
1. Right-click the JetStat icon found in the
lower portion of your Windows screen.
2. Click Exit JetStat.
Note: To restart JetStat, select "HP LaserJet 3100
Status" from the "HP LaserJet 3100 JetSuite Pro" program
group.
Issue: Some of the tools are hidden on the JetSuite Pro
Desktop toolbar.
Cause: The JetSuite Pro Desktop toolbar has a fixed size and
does not have a scroll bar. Therefore, there might be
programs on the toolbar that cannot be displayed.
Solution: Reduce the number of programs on the toolbar by:
1. With your cursor over the toolbar, right-click. This
brings up the Toolbar Customization window.
2. Remove programs from the toolbar by removing the
checkmark in the checkbox. To remove checkmarks,
click the box next to the program.
3. Click OK.
Issue: The default printer is set to the HP LaserJet 3100
product even though another printer is set as the
default in Windows.
Cause: The default printer in the JetSuite Pro Desktop is
always set to the HP LaserJet 3100 product regardless
of the default setting in Windows.
Solution: You can print to another printer by selecting it from
the Name drop-down list in the Print dialog box.
Issue: A General Protection Fault (GPF) occurs when printing
Micrografx Designer 4.0 documents.
Cause: Micrografx Designer 4.0 and HP LaserJet 3100 drivers
are incompatible.
Solution: Download and install the following Micrografx patch:
http://www.micrografx.com/mgxftp/Ds40a.zip
Issue: After loading paper in the Automatic Document Feeder
(ADF) and clicking Preview in the JetSuite PC Send
Fax dialog box, the following message appears:
"C:\JetSuite\Fax\10000000.jsd
This file was not found. "
When you click OK, the fax job is canceled.
Cause: All of the pages to be faxed are loaded in the ADF, and
are not yet scanned into memory. As a result, the
JetSuite Pro software cannot display a preview of these
pages.
Solution: Use the Preview feature only when you are sending a fax job
that includes electronic pages.
Issue: I get an error message when trying to
"Print to Email" from within an application.
Cause: 32bit applications do not properly link to email.
Solution: First, "Print to File" from the application:
NOTE: The actual process to do many of the
following steps will vary between different
applications. Please reference your applications
help resources if necessary.
1) Select "JetSuite Document Capture" as the printer
2) Go into the Printer Property Sheet for the
"JetSuite Document Capture"
3) Verify that the output is set to "Print to File. "
4) Print the document.
HINT: If prompted for a filename, save it into
the JetSuite\doc directory for easier
viewing later.
Second, drag that file onto the email button in the
JetSuite Desktop:
1) Open up the JetSuite desktop.
2) Highlight the new document.
3) Click the email icon on the toolbar.
Issue: Nothing happens when I push the "Properties" icon
in the Print window with "JetSuite Fax" selected as
the printer.
OR
I get a "Could not display the printer properties.
You may need to reinstall this printer" message
when pressing the Setup icon in the Details tab of
the Printer Properties window.
Cause: Windows is missing some general printer files.
Solution: Install any windows printer by doing the following:
1) Select Start - Settings - Printers
2) Double click the "Add Printer" icon
3) Follow the instructions, selecting any printer
when prompted.
3.5 IMPORTANT SAFETY WARNINGS
WARNING! Using controls, making adjustments, or performing
procedures other than those specified in the product manual may
result in exposure to hazardous laser radiation.
WARNING! Isopropyl alcohol should be used to clean the light gray
pick-up roller located inside the printer's front door and the
long white strip on the inside of the scanner document release
door. Alcohol is flammable. Use only a very small amount and keep
it away from open flame. Allow alcohol to dry completely before
closing the printer and plugging in the power cord.
****************
4. INSTALLATION
****************
This section contains instructions for installing the HP LaserJet 3100
printing system in Windows 95 and Windows 3.1x.
See the "Hints and issues" section to solve issues that might occur when
installing the software.
4.1 INSTALLATION NOTES: ALL MICROSOFT(R) WINDOWS PLATFORMS
When you install the software, you will be asked if you want to
perform an Express or Custom installation. The Express installation
installs all of the components of the printing system and is
recommended for first-time users. The Custom installation installs
only the printing system components that you specify.
-------------------------------------
Creating floppy disks from the CD-ROM
-------------------------------------
The software was shipped on CD-ROM. If you need floppy disks,
you can make a set of software installation disks from the CD-
ROM (if you have access to another computer with a CD-ROM
drive) or order a set. To order floppy disks, or a replacement
CD-ROM if yours is damaged, see the "Ordering software" section.
To make floppy disks, follow the procedure below:
To make installation disks:
----------------------------
You need at least 15 blank, formatted, 1.44 MB floppy disks.
1. Insert the CD-ROM into the CD-ROM drive (usually D). If
the installation program opens, click Cancel, and then
click Exit Setup.
2. For Windows 95: click Start, and then click Run.
- Or -
For Windows 3.1x: from the File menu in Program Manager,
choose Run.
3. Type X:\Language\Makedisk\Makedisk.exe (replacing "X" with
the letter of your drive and "Language" with the language
you would like installed) and click OK. The language
options are Dutch, English, French, and German.
4. Follow the instructions on the screen.
4.2 INSTALLATION INSTRUCTIONS: WINDOWS 95
To install the software on Windows 95:
1. If the "New Hardware Found" screen has opened, click Cancel.
2. Quit all open programs.
3. For the CD-ROM: Insert the CD-ROM into the CD-ROM drive
(usually D). When the welcome screen opens, follow the
instructions on the screen. If the welcome screen does not
open, click Start, and then Run. Type X:Setup, replacing "X"
with the letter of your drive, and click OK.
For floppy disks: Insert Disk 1 into the floppy disk drive
(usually A or B). Click Start, and then Run. Type X:Setup,
replacing "X" with the letter of your drive, and click OK.
4. Follow the instructions on the screen. The setup takes a few
minutes. When it is complete, remove the CD-ROM or last
floppy disk.
4.3 INSTALLATION INSTRUCTIONS: WINDOWS 3.1X
To install the software on Windows 3.1x:
1. To quit all open programs except Program Manager:
a. Press CTRL+ESC to display the Task List window.
b. Select a program to close.
c. Click End Task and press ENTER. The program closes.
d. Repeat steps a-c to close the other programs.
2. For the CD-ROM: Insert the CD-ROM into the CD-ROM drive
(usually D).
For floppy disks: Insert Disk 1 into the floppy disk drive
(usually A or B).
3. From the File menu in Program Manager, choose Run.
4. Type X:Setup, replacing "X" with the letter of your drive,
and click OK.
5. Follow the instructions on the screen. The setup takes a few
minutes. When it is complete, remove the CD-ROM or last
floppy disk.
************************************************
5. TECHNICAL ASSISTANCE AND SUPPORT INFORMATION
************************************************
5.1 OBTAINING ADDITIONAL INFORMATION FROM HP SERVICES
Refer to the HP LaserJet 3100 product user guide for additional
methods of obtaining software and support information, such as
other driver distribution centers, other online services, fax
service, and online support.
5.2 OBTAINING INFORMATION VIA THE INTERNET
Anonymous FTP library service is available for around-the-clock
access to drivers and technical support information for Hewlett-
Packard peripheral and computer products. Note that paths
may change without notice. Access the Internet or FTP address and
use the menus to locate the software or support of your choice.
HP LaserJet 3100 URL: http://www.hp.com/support/lj3100
Software and Support URL: http://www.hp.com/go/cposupport
Access HP URL: http://www.hp.com
FTP address: ftp.hp.com
Login: anonymous
Password: your Internet name (or user identification)
5.3 ORDERING SOFTWARE
To the software on floppy disks or a replacement CD-ROM if yours is
damaged, contact Hewlett-Packard:
------------------------
In the U.S. and Canada:
------------------------
Request by Phone: 303-739-4009, Monday-Saturday, 24 hours a day
Request by Fax: 303-739-4143
Request by Mail: U.S. Fulfillment for Hewlett-Packard
P.O. Box 2001
Denver, CO 80040-2001 USA
-----------
In Europe:
-----------
Request by Phone: +44 (0) 1429 865 511 (English)
+44 (0) 1429 863 343 (French)
+44 (0) 1429 863 353 (German)
Request by Fax: +44 (0) 1429 866 000
Request by Mail: European Fulfillment for Hewlett-Packard
c/o Starpak International, LTD
P.O. Box 63
Hartlepool, Cleveland
TS25 2 YP
United Kingdom
--------------
In Australia:
--------------
Request by Phone: 61 3 9272 8511
Request by Fax: 61 3 9272 8408
Request by Mail: Hewlett-Packard Customer Support Center
31-41 Joseph St.
Blackburn, Vic 3130
**********************************
6. SUPPORTED THIRD-PARTY PROGRAMS
**********************************
Note: The HP LaserJet 3100 product software is designed to
print from any Windows program and scan to any TWAIN-
compliant program under the supported operating systems.
The programs listed below have additional capabilities
when used with the HP LaserJet 3100 product software.
Refer to the key below, which indicates the capabilities of each
third-party program:
A - has a Desktop Toolbar Link in the JetSuite Pro software
B - can embed fax links in applications
C - can embed JetSuite Pro Desktop links in applications
D - supports Class 1 and Class 2 fax
E - is MAPI-compliant
WORD-PROCESSING
* Lotus WordPro, all versions (A, B, C)
* Microsoft NotePad, all versions (A)
* Microsoft Word 6.0 (A)
* Microsoft Word 7.0 (Windows 95) (A, B, C)
* Microsoft Word 97 for Windows 95 (8.0) (A, B, C)
* Microsoft WordPad for Windows 95 (A)
* Microsoft Write, all versions (A)
* WordPerfect for Windows 7.0 and 8.0 (A, B, C)
* WordPerfect for Windows 6.0, 6.0a, and 6.1 (A)
SPREADSHEET
* WordPerfect Quattro Pro 6.0 and 7.0 (A)
* Lotus 1-2-3 96 and 97 (A)
* Microsoft Excel 5.0 (A)
* Microsoft Excel 7.0 (Windows 95) (A, B, C)
* Microsoft Excel 97 for Windows 95 (8.0) (A, B, C)
GRAPHICS
* Adobe(R) Photoshop(R) 2.0, 3.0.5, 4.0, and 4.0.1 (A)
* Corel DRAW 6.0 and 7.0 (A)
* Microsoft Paint, all versions (A)
* Microsoft Photo Editor 3.0 (A)
* PaintShop Pro 3.12 and 4.12 (A)
OPTICAL CHARACTER RECOGNITION (OCR)
* IRIS ReadIRIS, all versions (A)
PC FAX
* Delrina WinFax Pro 4.0, 7.0, 7.5, and 8.0 (D)
* FaxWorks 3.0 (D)
* FaxWorks Pro 3.0d (D)
* Microsoft Fax, all versions (D)
* QuickLink II 2.1.0 (D)
ELECTRONIC MAIL (E-MAIL)
* ccMail versions 7 and 8 (A, E)
* Lotus Notes Mail version 4.5 or later (A, E)
* Microsoft Exchange, all versions (A, E)
* Microsoft Internet Mail (A, E)
* Microsoft Mail 3 (on Windows 3.1x only) (A, E)
* Microsoft Outlook and Outlook Express (A, E)
* Microsoft Windows Messaging (A, E)
* Netscape Communicator (A, E)
* Qualcomm Eudora Pro and Eudora Lite (A, E)
Note: All Mail programs use the general mail icon on
the JetSuite Pro Desktop toolbar. They do not
use a custom icon.
********************
7. LEGAL STATEMENTS
********************
7.1 TRADEMARK NOTICES
Adobe(TM) and Adobe Photoshop(TM) are trademarks of Adobe Systems
Incorporated which may be registered in certain jurisdictions.
AutoCAD(TM) is a U.S. trademark of Autodesk, Inc.
JetSuite Pro Software for Hewlett-Packard is a trademark of JetFax,
Inc.
Lotus(R) and 1-2-3(R) are U.S. registered trademarks of Lotus
Development Corporation.
Microsoft(R), MS-DOS(R), Windows(R), and Windows NT(R) are U.S.
registered trademarks of Microsoft Corporation.
Netscape is a U.S. trademarks of Netscape Communications
Corporation.
Pentium(R) is a U.S. registered trademark of Intel Corporation.
Wordstar(R) is a U.S. registered trademark of Wordstar
International Incorporated.
7.2 LEGAL NOTICE
Information provided in this document and software called the HP
LaserJet 3100 product is provided "as is." No implied warranties
of merchantability and or fitness for a particular purpose are
given.
The HP LaserJet 3100 product software may be copied and distributed
only to users of an HP LaserJet 3100 product. All files on the CD
must be copied without modification. All components of the HP
LaserJet 3100 product must be distributed together. The HP
LaserJet 3100 product may not be distributed for profit.
7.3 COPYRIGHT
Copyright (C) 1998 Hewlett-Packard Company.
Copyright (C) 1990 Microsoft Corporation.
All Rights Reserved.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.