FREQUENTLY ASKED QUESTIONS 180100 ========================== ====== You may encounter some problems or doubts while installing or using your modem. This chapter highlights some of the more common issues concerning your modem and their possible solutions. Reviewing this FAQ can help you solve many problems and often eliminate the need for telephone assistance. 1. Q : How to initialize the modem? A : The following modem command was used to initialize the modem in the terminal emulation mode such as in Windows 95/98 Hyperterminal application: ATZ 2. Q : How to initialize the modem in DOS-based games under Windows 95/98 virtual DOS box? A : The following modem command was used to initialize the modem in DOS-based games such as Heretic and Hexen under Windows 95/98 virtual DOS box: AT&F1 At the same time, check that you are configuring the Modem with the correct IRQ, Port Address and Baud Rate. Some older DOS games do not have the ability to detect your modem correctly. Please read the attached text files with the games to find out how to configure the game manually. You will need to modify the initialization strings that the game set for the modem (which may be incorrect) accordingly. 3. Q : My system does not detect the modem when I boot up for the first time. A : Make sure your modem is connected to one of the available COM port of your system by the Modem Cable. Please ensure that the PORT is enabled in your BIOS settings. Ensure that Plug and Play is enabled too. Also ensure that the Power Adapter that comes with this modem is switched on and securely inserted into the Modem's Power Supply Jack. However, if you are sure that the modem has been properly installed, do the following: i. From the Windows 95/98 task bar, click the 'Start' button. ii. Select 'Settings' and then click on 'Control Panel'. iii.Double-click the 'System' icon. iv. Click the 'Device Manager' tab. v. Check whether there is any yellow exclamation mark (error) on the modem devices. If yes, remove the modem devices. Restart the Windows and the system will detect the modem again. Reinstall the modem drivers. 4. Q : While testing the modem, the system gave an error message saying that it was unable to open the COM port. A : Make sure you have closed all the communication software (e.g. Hyperterminal,Dial-up Networking, etc.) when you are doing the diagnostics test. However, if there is no communication software running, do the following : i. From the Windows 95/98 task bar, click the 'Start' button. ii. Select Settings and then click on 'Control Panel' iii.Double-click the 'System' icon. iv. Click the 'Device Manager' tab. v. Check whether there is any yellow exclamation mark or Duplicated hardware entries on the modem device. If yes, remove the modem devices. Restart the Windows and the system will detect the modem again. Reinstall the modem drivers. 5. Q : Why does my modem always connect at 33.6Kbps but not 56Kbps ? A : Check with your internet Service Provider (ISP) to ensure that it supports 56Kbps connection. Check the Device Manager to see if you have installed the correct installation script files for this Modem. You should be seeing "EM6800 56K External Modem" under the Modem Class. If you see "Standard Modem", then you must have installed the Default Windows Installation scripts files. The maximum connection speed is 33.6kbps for Standard Modem. If you see some other names, then you have installed the wrong files for your Modem. Please refer to FAQ number 14 on how to remove or update your Modem Driver files. 6. Q : I have done a diagnostics test of my modem and there is nothing wrong with it. However, when I use a communication software, there seems to be an error. Why ? A : Try to use Microsoft Fax to fax a document. If the sending of fax is successful, then the fax function of your modem is working fine. Try to use Hyperterminal to dial up a BBS. If the connection is successful, then the data function of your modem is working fine. Try exiting the communication software and running it again. 7. Q : The modem hangs up when an incoming call is received. A : Disable the Call Waiting function for the Online Service, Internet Connection and/or communication software you are using. 8. Q : When I tried to dial out, the system gave me an error message saying "No Dial Tone". A : Check the Telephone Cable connection. If necessary, connect to a Telephone and check for the Off Hook Dial tone. If there is no Dial Tone, most probably there is some problem with your telephone cable line. 9. Q : There are incomprehensible characters appearing on the screen. A : the data, parity and stop bit settings are incorrect. Try using the default values or checked with your ISP. Check to see if Hardware or Software Flow control is enabled in your Modem Properties. 10. Q : I cannot install the Modem under Windows 3.1x. A : Under Windows 3.1x, there is no drivers needed as the Operating system does not support Modem Drivers. However, you can use the COM Port drivers to make your modem work properly. Note that under Windows 3.1x, the maximum possible speed is 19200bps. This is an limitation of the Windows 3.1x itself and is not the fault of this modem product. 11. Q : I cannot find the Modem Drivers on the root directory of the Installation CD while installing under Windows 95SR1. A : Windows 95SR1 have a bug in not been able to detect driver files in the root directory of a CD. You have to path to the "WIN9X" directory of the CD to locate the drivers. The drivers in this directory is exactly the same copy as those in the root directory of the CD. 12. Q : What does TAPI and Non-TAPI communication applications means? A : Generally, TAPI refers to true 32 bit communication applications. They do not access the COM ports directly but through an Interface known as TAPI system of Windows (Not Windows 3.1x). Non-TAPI applications are also referred to as 16 bit communication applications. They access the COM ports directly. Windows 95/98 supports both TAPI and Non-TAPI communication applications. 13. Q : The Modem Speaker Volume Slider in the Modem Properties does not work. A : The Modem Speaker Volume Slider in the Modem Properties is meant to be use with TAPI compliant software. If the Communication Software that you are using is not TAPI compliant, then you will most probably be unable to control the Modem Speaker Volume. Note that Hyperterminal of Windows 95 and Windows 98 supports both TAPI and NON-TAPI mode. In non-TAPI mode, you have to manually type in the AT commands to dial up and set the Modem Speaker Volume yourself. Please check the attached ATCOMSET.PDF for more information. 14. Q : How can I update my present (Incorrect) Modem Driver Files to "EM6800 56K External Modem" ? A : i. Go to the Modem Class in Device Manager. ii. Go to the properties of your present modem and go to the Driver Tab. iii.Insert the Modem Installation CD into your CDROM drive and click update Driver. iv. At the Update Device Driver Wizard screen, select "Yes" to let Windows search for the driver. v. The driver will be found at the root directory or the "WIN9X" directory of the CD. vi. Click the "Finish " button to finish the installation. vii.Updating is completed. 15. Q : My TAPI mode Communication Software cannot install/Run. A : It could be that you do not have the latest UniModem Drivers installed on your System. The default drivers in Windows could be inadequate for your Communication Software. This is the case if you are using Chinese Windows 95. i. Go to your Windows Explorer. ii. Browse to the "UNIMODEM" directory of the CD and locate the file "UNIMODV.INF". iii.Right Click on the file and choose "Install". iv. The Latest Unimodem Drivers will be automatically installed into your system. v. Reboot your system to let the UniModem Drivers take effect. 16. Q : How do I know if this modem is V.90 ready ? A : Using Hyperterminal or any other Communication Software that recognizes AT commands. Type in the command "ATI7". You will see V.90 listed in the Options Profile. This means V.90 is supported and ready. 17. Q : Where can I find all the files installed into my system by the modem ? Assuming that your Windows Directory is called "WINDOWS", the files are : ATCOMSET.PDF - C:\WINDOWS MDM450X.INF - C:\WINDOWS\INF WAV450X.INF - C:\WINDOWS\INF 18. Q : I have installed the modem successfully but whenever I tried to call my ISP, the browser reports an error. A : Proceed to the Network Icon in Control Panel. Ensure that you have installed TCP/IP. If not, click the add button and select Protocol->Microsoft->TCP/IP and finally the "OK" button. Restart your system when prompted and reconfigure your Dial-Up Networking to connect to your ISP again. Also check that you have stated the correct proxy (if any) of your ISP in the Browser options. 19. Q : How can I de-install my Modem? A : If you installed the Modem correctly, then there is a "EM6800 Modem Information" Folder at your Start Button Menu. Click the "Deinstall Modem" Icon in the folder and follow the simple instructions to completely deinstall your Modem. Else, you can also proceed to the Add/Remove Program Icon in Control Panel and select "EM6800 External Modem Files" to deinstall the Modem. If you somehow do not see this two options available, you can run the following files on the Modem Installation CD's root directory or your Windows Directory to deinstall your Modem. For EM6800-A, run the file "DEINSTAA.EXE" to deinstall modem. For EM6800-E, run the file "DEINSTAE.EXE" to deinstall modem. For EM6800-U, run the file "DEINSTAU.EXE" to deinstall modem. 20. Q : I do not see a New folder called "EM6800 Modem Information" after manually installing the Modem. A : If you manually add in the Modem through the Modem Icon in Control Panel, then you will only be able to see the New Folder after you restart your Windows. 21. Q : How can I set my Country profile for EM6800-E (European model) External Modem? A : First ensure that your Modem is switched on and the red LED is light up. Go to the "Em6800-E Modem Information" Folder at the Start Button Menu and select the "Set Country" Icon. A Window Box will appear with a List of European Countries. Select the Country that you are presently in or the one most appropriate and click the OK button to update the Country Profile. Alternatively, you can run the file "SETREGCD.EXE" on the Modem Installation CD to update your EM6800-E Modem's Country Profile. 22. Q : How do I check whether which Country Profile I am using presently for EM6800-E External Modem? A : Go to hyperterminal and type "ATI7". The "Product type" properties will show the Country Profile currently used by the Modem.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.