HP OfficeJet Series 300 README.TXT File 02/01/96 Thank you for purchasing an HP OfficeJet Series 300. Most of your questions can be answered by looking in the HP OfficeJet Series 300 User's Guide or in the on-line help from either the HP OfficeJet Manager or Eclipse FAX SE (OfficeJet models 330 and 350). This file contains information that was too late to be included in the manual, or that is considered too technical for the manual. Another source of information are the documents you can receive via fax from HP First Fax in the US at (800) 333-1917. Information Available via HP First Fax ====================================== Tips on using specific PC fax software other than Eclipse FAX SE Tips on using specific scanning applications Most commonly asked questions Frequently encountered problems Other information as it becomes available CONTENTS: A. HP OfficeJet Series 300 Manager Hints and Tips Compaq Presario Tabworks B. Eclipse Fax SE Hints and Tips (OfficeJet models 330 amd 350) Using Telephone Credit Cards Custom Video Drivers Video 7 Mirage Orchid Farenheit VA ELSA 3.30 and ELSA 3.17 video drivers Other video notes PCX Files Station ID's Autoprompt faxes Unusual Behavior with Windows 95 Applications Microsoft Publisher 300x300 dpi Scanning Phonebooks C. Printing Application Notes Printing in a DOS Window Specific Application Notes D. Modifying the OFFICJET.INI File to Change Printing Behavior E. Installing the OfficeJet Software with Windows 95 F. Acknowledgements ***************************************************************** A. HP OfficeJet Series 300 Manager Hints and Tips ================================================= Compaq Presario Tabworks When installed on a Compaq PC with Tabworks, extra tabs may be created inappropriately. ***************************************************************** B. Eclipse FAX SE Hints and Tips (OfficeJet models 330 and 350) =============================================================== Using Telephone Calling Cards When generating cover sheets, Eclipse FAX SE includes the fax recipient's fax number on the cover sheet. If Eclipse Fax SE finds four or more pauses after the 8th digit of the fax number, it will not include anything following the pauses on the cover page. This is an attempt to prevent calling card numbers from being included on the cover page. Be sure to use commas (,) to represent pauses. If you are using a calling card and have specified your calling card number as part of the fax number to be dialed, you should preview your fax before sending it to be sure the calling card number is not on the cover page. Custom Video Drivers Some third party video drivers will cause Eclipse FAX SE to display its dialog boxes incorrectly. This problem may also appear using an EGA or CGA display. However, the problem is cosmetic and the program is still completely functional. Video 7 Mirage (Video Adapter) When viewing 32K colors, the background color of the Print Status box will be black. When viewing 64K colors, the background color will be white. In both modes, the message(s) in the Print Status box are still clear to view. Orchid Farenheit VA (Video Adapter) If viewing 32K or 64K colors, you might experience a General Protection Fault (GPF) in Windows (i.e. Windows stops running). We suggest that you change your video driver to display less colors to avoid this problem. ELSA 3.30 and ELSA 3.17 (Video Drivers) If you send faxes in landscape mode, you might experience a General Protection Fault (GPF) in Windows (i.e., Windows stops running). Other Video Notes If you are faxing graphics such as lines or boxes within some programs such as Microsoft Word or Lotus' Ami Pro, and your page is in landscape mode, the sent faxes may be missing some of the graphics or the graphic may be slightly altered (e.g., solid line box is now a dotted line box). PCX Files If you use Paintbrush to create or edit images for use in Eclipse FAX SE, turn off colors in the Image Attributes dialog. Images will appear distorted if you leave color turned on. Faxes that have been edited and saved with Paintbrush will appear distorted when loaded back into Eclipse FAX. This is because Paintbrush changes the field that holds the resolution of a PCX file from 200 dpi (fine-mode fax) to 640 by 480 (default VGA resolution) pixels. You can avoid this distortion by faxing the image to a file from within Paintbrush. Be sure to turn off the margins in the Page Setup dialog and click 'Use Printer Resolution' in the Print dialog. Station ID's Almost all standard fax machines have a Station ID capability; this is not necessarily true of computer fax modems. If your OfficeJet connects to a fax machine or a computer fax modem that does not have this capability, the Station ID will not be displayed on your Status Dialog. Autoprompt Faxes When you send a paper fax using the AutoPrompt with a PC cover sheet, the send log will contain an entry for that fax. The "pages" column displays the number of pages you entered in the send fax dialog box. The actual fax cannot be viewed, since the fax was paper, not a file on your PC. You can view the PC cover sheet by double clicking on the log entry or selecting view. If you remove the paper from the document feeder when the AutoPrompt Send Fax dialog is present, the dialog continues to display. You should select Cancel to exit the Send Fax dialog. Do not use AutoPrompt faxing in Windows 3.1 with very low disk space or your PC may lock up. After re-booting your system, the phone.dat file may be lost (phonebook file). With low memory you may see an incorrect error message displayed from Elipse Fax SE. The message: "Eclipse FAX SE Can not run Eclipse Manager Reinstall Eclipse" is incorrect and should be ignored. Unusual Behavior with Windows 95 Applications There are some Windows 95 applications that always remain in the foreground when active, limiting your ability to see some Efax or Device Manager dialogs. Word 7.0 is an example of a Windows 95 application with this behavior. If you have Word active on your screen and place a document in the OfficeJet to fax, the AutoPrompt dialog will be displayed. Selecting Send will bring up the Send Fax dialog. Because this dialog is placed in the center of your screen it is overlaying the Word document. You will see the dialog displayed for just an instant then disappear. The dialog is hidden under Word. You can access the Send Fax dialog by selecting it from Alt Tab or selecting Efax from the task bar. Microsoft Publisher 300x300 dpi Scanning Scanning at 300x300 dpi in Microsoft Publisher does not work. The 300x300 scanned image display is corrupted appearing as garbage on your screen. The 200x200 dpi scan appears correctly. Choose only 200x200 dpi scanning resolution when in MS Publisher. Phonebooks If you enter a name in the phonebook that has 3 words, you will not be able to delete that name in the future. For example, the name Mr. George Jones cannot be deleted or edited. ***************************************************************** C. Printing Application Notes ============================= Printing in a DOS Window Note that you cannot print in a DOS window if the OfficeJet Manager software is running. You may get an error message such as, "Printer out of Paper...". It is recommended that you close the OfficeJet Manager software before printing in your DOS window. Specific Application Notes At the time the HP OfficeJet Series 300 printer driver was released, the following software application limitations existed: CC:MAIL FOR WINDOWS Version 2.2: Printing does work with EMF spooling in Windows 95. To print you must disable EMF spooling. From the control panel, printers folder, select the OfficeJet properties. Select the details tab and change the spool format from EMF to RAW. This setting will disable OfficeJet spooling for all Windows applications. HP EXPLORER: If you have the HP Explorer software for the HP LaserJet 4L running in background and you attempt to print with an HP OfficeJet Series 300 printer driver, you may get an error message "Not Enough Memory To Print". To print with the HP OfficeJet Series 300 printer driver, either turn off the HP Explorer Software or add the "/x" switch to the STAT4L.EXE command in your AUTOEXEC.BAT file. The command should then read STAT4L.EXE /x Using the /x switch may increase the time it takes for HP Explorer to "Pop Up." LOTUS 1-2-3 1.0/1.1: Shading does not print correctly with color backgrounds. This is not a problem with documents created with Lotus 1-2-3 version 4.0. LOTUS IMPROV 2.0: Images with scaling factors greater than 100% will be clipped. MICROSOFT EXCEL 4.0: Some paths to the driver dialogs do not work correctly and settings are not retained. Use the following path to reach a printer setup that works: For version 4.0 - File, Page Setup, Printer Setup, Setup. MICROSOFT POWERPOINT 3.0: A General Protection Fault occurs when printing if spooling with SuperQueue 3.02. Turn SuperQueue off to print from Powerpoint 3.0. MICROSOFT PUBLISHER 1.0: You cannot change print settings from Microsoft Publisher 1.0. You must change print settings through the Control Panel. MICROSOFT WORD (Versions 6.0 and earlier): Default footer settings are outside the printable region. To move the footer within the printable region, change the default footer settings so that the footer is at least 0.67 in. or more from the paper edge. MICROSOFT WORD 6.0: The default envelope configuration does not work correctly. Select the correct orientation as follows: 1. Select "Envelopes and Labels" in the Tools menu. 2. Select "Feed". 3. Select "Face Down", make sure "Clockwise Rotation" is NOT checked, and select the third icon from the right. MICROSOFT WRITE 3.1: When printing envelopes, the left and right margins are switched with each other. If clipping occurs when printing envelopes, switch the left and right margin settings. PRINTSHOP DELUXE 1.0: Information within 0.67 in. of the bottom of the page is clipped. The program does not provide a means of adjusting the bottom margin of the document to fit within the limits of the printer driver's margin settings. This problem is fixed in version 2.0. SPC HARVARD GRAPHICS 2.0: If you are using Harvard Graphics with SuperQueue version 3.01/3.02 and you get the error message "SuperQueue cannot continue-disk may be full" when printing TIF graphics, turn off SuperQueue and reprint the document. SPC HARVARD GRAPHICS 2.0: When the HP OfficeJet Series 300 Setup dialog box is called from inside Harvard Graphics, Orientation and paper size setting changes are ignored by Harvard Graphics. SPC HARVARD GRAPHICS 1.021: Pie slices print as rectangles. ZENOGRAPHICS SUPERQUEUE 3.01, 3.02: When printing PageMaker 4.0 documents in PageMaker 5.0, If the message "Fail to print" is displayed, turn off SuperQueue and reprint the document. ***************************************************************** D. Modifying the OFFICJET.INI file to Change Printing Behavior ========================================================= CAUTION: Do not change any settings in your OFFICJET.INI file unless specifically instructed to in this README.TXT to resolve an application or printing problem. Changes to OFFICJET.INI may adversely affect your printing system. For some application problems, the solution may involve modifying your OFFICJET.INI file. The HPSCNFIG.EXE file provides an easy method for modifying control values in this file. To do this, follow these steps: 1. Run the HPSCNFIG.EXE file from the Program Manager or File Manager. A dialog box will be displayed with a list of check boxes. 2. Check the check box specified in the software application note for your application problem. 3. Click the OK Button. The HPSCNFIG configuration program will modify the appropriate control values in your OFFICJET.INI file. NOTE: You must restart Windows for the changes you have made to take effect. Make sure that you close all open documents before restarting Windows. ***************************************************************** E. Installing OfficeJet Software in Windows 95 ============================================== If you install the OfficeJet software and then later uninstall and reinstall the software again using "Add Printer" from the printer folder, you will see the message "You already have a driver for this printer installed, do you want to keep it?" Select the "Replace existing" option although "Keep existing" is recommended. After reinstall, your OfficeJet printer may appear as a greyed out icon in the printer folder. Right click on this icon and uncheck the work offline menu item. The OfficeJet will appear normal and your device will function properly. Windows 95 has a problem with displaying the plug and play dialog at inappropriate times. This usually occurs during Add Printer. During Add Printer the Plug and Play dialog comes up saying that it found a new printer. Cancel this dialog box and continue with Add Printer. You may also see this behavior when rebooting your PC after installing the OfficeJet. Cancel the dialog and specify don't show again. ***************************************************************** F. Acknowledgements =================== Aldus is a trademark of Aldus Corporation in the U.S. and other countries. Lotus(R)1-2-3(R) are U.S. registered trademarks of Lotus Development Corporation. Microsoft is a U.S. registered trademark of Microsoft Corporation. PageMaker is a U.S. registered trademark of Aldus Corporation. Windows is a trademark of Microsoft Corporation.Download Driver Pack
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Expand the archive file (if the download file is in zip or rar format).
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Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
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