Planet Personal VoIP Gateway
Driver Version 1.30.06PL01
(C) 2006 Planet Technology Ltd.
=============================
This document contains release notes and other information about
this product. Information in this document is the most current
available. For your convenience, print a copy of this file and
keep it with your user manual.
------------------------
How to Use This Document
------------------------
To view README.TXT on screen in Windows Notepad, maximize the
Notepad window.
To print README.TXT, open it in Windows Write, Microsoft Word,
or another word processor. Then select the entire document
and format the text in 10-point Courier before printing.
This file (README.TXT) contains:
--------
Contents
--------
1) Introduction
1.1) Supported languages
2) Requirements
3) Installation
4) How to verify installation
5) Uninstall procedure
6) Known issues
7) Troubleshooting
8) Terms of use and disclaimers
---------------
1. Introduction
---------------
The Planet Personal VoIP Gateway is an exciting new device that lets you make and
receive VoIP calls using your standard telephone handset.
After you follow the simple installation you will be able to do the following:
1) Continue to make and receive regular calls as you normally do
2) Make and receive VoIP calls using your standard telephone
3) Forward VoIP calls to your mobile phone
4) Make VoIP calls from your mobile phone even when you are away from your computer
5) Switch between a VoIP call and a regular phone call
-----------------------
1.1 Supported languages
-----------------------
The Planet Personal VoIP Gateway software supports the following languages:
English, Simply Chinese, Traditional Chinese, Japanese, Korean, German, Russian, Dutch,
French, Italian, Spanish, Portuguese (Brazil), Turkish, Hebrew, Arabic, Vietnamese, Norwegian, Danish,
Polish, Finnish and Swedish.
---------------
2. Requirements
---------------
In order to install the SKG-300 adapter you will need the following:
1) SKG-300 adapter
2) USB cable
3) RJ11 cable
4) Telephone (regular telephone, cordless phone, DECT phone, …)
5) Local telephone service (optional, for conferencing and forwarding features etc.)
6) Broadband internet service is recommended
7) System Requirements:
7.1) Minimum System Requirements:
- Pentium 450MHz or equivalent
- Windows 2000 or XP
- Available USB port (1.0, 1.1 or 2.0)
- Skype™ version 1.3 or higher (www.skype.com) must be installed
- 128MB RAM
- 20MB available hard disk space
- CD-ROM drive to install SKG-300 adapter software from the supplied CD-ROM
7.2) Recommended System Requirements (for better voice quality and robustness):
- 1Ghz Processor
- Windows 2000 or XP
- Available USB port (1.0, 1.1 or 2.0)
- Skype™ version 1.3 or higher (www.skype.com) must be installed
- 256MB RAM
- 30MB available hard disk space
- CD-ROM drive to install SKG-300 adapter software from the supplied CD-ROM
Note: SKG-300 adapter must be directly connected to the PC or to an AC powered USB hub
---------------
3. Installation
---------------
1) This driver supports the Planet USB Personal VoIP Gateway
2) This version of drivers is only compatible with Microsoft
Windows 2000 and Windows XP.
3) If a previous version of the Planet USB Personal VoIP Gateway is already
installed in your system and you want to update its' device driver you
should first uninstall existing drivers (See Uninstall Procedure), and only
then proceed to install the new drivers.
To install your driver:
-----------------------
DO NOT CONNECT THE SKG-300 ADAPTER TO YOUR COMPUTER UNTIL INSTRUCTED TO DO SO
BY THE SKG-300 INSTALLATION WIZARD
The following instructions will guide you to through the process of installing
the Planet Personal VoIP Gateway.
The installation procedure is to:
* Install Skype™
* Start the SKG-300 SW installation
* Plug in the SKG-300 adapter WHEN INSTRUCTED TO DO SO
* Verify the installation is OK
* Connect a telephone handset to the SKG-300 adapter
* Connect the SKG-300 adapter to the wall jack.
Note that this is optional and only required for the forwarding features.
* Use your SKG-300 adapter to make and receive Skype calls
-----------------------------
4. How to verify installation
-----------------------------
To verify that the adapter is installed correctly, you should see the
SKG-300 agent in the Windows System Tray (green telephone).
Skype provides a useful feature to test your connection. It is called Echo123.
Simply type "echo123" in the address bar at the botton of Skype and press
the Enter key.
Pick up the handset and follow the audio instructions. The Echo Test Service
will ask you to leave a message which will be played back to you after 10 seconds.
This will help you verify that the SKG-300 adapter, driver and the
telephone handset are all connected and installed properly.
----------------------
5. Uninstall Procedure
----------------------
In order to uninstall the SKG-300 adapter, click on the uninstall utility in the
SKG-300 program group accessed from the Start button -> All Programs -> Planet Personal VoIP Gateway
You can then unplug the SKG-300 adapter.
---------------
6. Known issues
---------------
ID Title
-- -----
122: Connecting the USB cable before running setup.exe might cause a false installation.
In that case running setup.exe will solve the problem.
211: SKG-300 can not function if user does not have administrator permission.
257: SKG-300 installation is not supported when a 56K modem "SmartUSB56" is connected to the computer.
319: Skype "Automatically answer call" feature is currently not supported by SKG-300.
321: Sometimes system crash when un-plug and plug-in SKG-300 device, without disabling the device.
394: If running second setup, it will fail first setup installation.
382: If user selects "Do not allow this program to use Skype" in the pop up window when
SKG-300 will not function and SKG Agent will become red. In order to allow SKG-300 to use Skype,
user need to go to Skype -> Tools -> Options -> Privacy -> "Manage other program's access to Skype" ->
choose: "SKGAGENT.EXE" -> Change -> "Allow this program to use Skype".
Quit SKG-300 Agent and reopen it so it will become green.
1012: Plug-In of the SKG-300 device into USB port during VoIP call will
disconnect this call.
1036: SKG-300’s icon in systray doesn’t update itself after changing the soft phone.
Microsoft Article ID : 818801 - Audio Program Stops Responding After You Disconnect a USB Multimedia Device While You Are Using the Device
http://support.microsoft.com/default.aspx?scid=kb;en-us;818801
Microsoft Article ID : 837651 - USB audio/video devices do not resume from standby on some portable computers
http://support.microsoft.com/default.aspx?scid=kb;%5bLN%5d;837651
------------------
7. Troubleshooting
------------------
The first step in troubleshooting is to read this document. It contains a list of
known issues for the current SKG-300 driver version.
To find out the driver version, right click on the SKG Agent (green telephone in
the system tray) and select About.
1) Wrong Device Installed
If you insert the SKG-300 adapter on a Windows XP SP2 PC prior to installing the
software, the adapter will be incorrectly installed as a USB Modem.
Simply proceed to install the SKG-300 software and it will resolve the issue and
install the adapter properly.
2) SKG-300 does not appear to be responding to incoming calls
There are several reasons why SKG-300 may not function.
* Make sure the SKG-300 adapter is connected to the PC and SKG-300 Agent is running
(green phone in the Windows System Tray).
* If the Skype application was terminated for any reason while the SKG-300 agent
was running, you will need to exit the SKG-300 agent and then restart it.
* Some telephone handsets require a battery to be installed in order to ring.
If your handset supports a battery, make sure there is a battery installed and
that the battery is not depleted.
3) Cannot hear dial-tone when I pick up the handset connected to the SKG-300 adapter
Check to make sure that the handset is connected to the correct jack on the SKG-300 adapter
4) Cannot hear the Skype™ call in telephone handset
Check to make sure that Skype is configured to use the SKG-300 Audio device as its
Audio In and Audio Out Sound Device as follows:
* Select Options from the Skype™ Tools Menu and then select Sound Devices.
* Check the Audio In and Audio Out list boxes and make sure SKG-300 Virtual Audio device is selected.
-------------------------------
8. Terms of use and disclaimers
--------------------------------
Use of this product is subject to the End-User License Agreement as displayed during product installation.
You can also find a copy in the file labeled EULA.txt
This product uses the Skype API but is not endorsed or certified by Skype.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.